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Information and Advice about Benefits

Elaine Kempson and Alex Bryson

This report, based on an extensive review of research findings and a detailed study of the activities of one local office in southern England, assesses how the Agency's local offices undertake that role, and their relationships with information and advice agencies, such as citizens advice bureaux.

ISBN 0 85374 622 2 128 pages 220x295mm
Occasional paper

Contents:

Introduction

Information needs and information seeking

Printed information

The information role of local benefits offices

Advice centres

Relationships between local offices and advice centres

Developing the information role of the benefits agency and its local offices

A case study


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