Information and Advice about Benefits
Elaine Kempson and Alex Bryson
This report, based on an extensive review of research findings and a detailed study of the activities of one local office in southern England, assesses how the Agency's local offices undertake that role, and their relationships with information and advice agencies, such as citizens advice bureaux.
ISBN 0 85374 622 2 128 pages 220x295mm
Occasional paper
Contents:
Information needs and information seeking
The information role of local benefits offices
Relationships between local offices and advice centres
Developing the information role of the benefits agency and its local offices