|Title||Towards an eGovernment: the case of the Emirate of Dubai|
|Authors||Al Bakr, W.R.E.|
This thesis examines and assesses the transformation and implementation of the Dubai Government’s operation, governance and delivery of public services through its use of ICT. The research design includes a critical examination of the evolution of ICT and its role in changing public services and government operations worldwide as an early move towards E-Government. Three recognised theories are used to examine the E-Government transformation and its effects of on governments, namely: the Technology Acceptance Model (TAM), the Diffusion of Innovation Theory (DOI) and the Lens of Max Weber’s Theory of Bureaucracy.
A purposive sampling method was used for selecting citizens/customers, business employees and government employees, totalling 1500 equally distributed respondents. The researcher has prepared, administered and empirically tested three questionnaires, and also prepared and administered structured interviews with some officials of eGovernment. Data obtained are presented and analysed. Also, the study examines the catalytic role of eGovernment in the development of society, commerce and government, and shows fundamental changes from traditional systems or from bureaucratic paradigms to eGovernment paradigms. Comparisons are made with eGovernment applications in other countries as per rankings made by the Economist Intelligence Unit (EIU). The researcher has selected top ranked states to examine best practices in e-Government.
Most importantly, this research presents a unique and original contribution to knowledge of the subject treated in its programme for achieving successful eGovernment through the proposed rocket ship model Al Bakr eGovernment Model of implementation, adoption, conclusions and findings of the study.