Towards an agent-based framework for online after-sales services

Zhang, L., Coenen, F., Huang, W. and Leng, P. 2006. Towards an agent-based framework for online after-sales services. in: Proceedings of the 3rd IEEE International Conference on Intelligent Systems (IS-2006) Los Alamitos, USA IEEE . pp. 420-425

Chapter titleTowards an agent-based framework for online after-sales services
AuthorsZhang, L., Coenen, F., Huang, W. and Leng, P.
Abstract

The multi-agent paradigm for building intelligent systems has gradually been accepted by researchers and practitioners in the research field of artificial intelligence. There are also attempts of adapting agents and agent-based systems for creating industrial applications and providing e-services. In this paper, we present an attempt to use agents for constructing an online after-sale services system. The system is decomposed into four major cooperative agents, and in which each agent concentrates on particular aspects in the system and expresses intelligence by using various techniques. The proposed agent-based framework for the system is presented at both the micro-level and the macro-level according to the Gaia methodology. UML notations are also used to represent some software design models. As the result of this, agents are implemented into a framework for which exploits Case-Based Reasoning (CBR) technique to fulfil real life on-line services' diagnoses and tasks.

KeywordsAgent-based framework, after-sale services, agent-oriented software engineering
Book titleProceedings of the 3rd IEEE International Conference on Intelligent Systems (IS-2006)
Page range420-425
Year2006
PublisherIEEE
Publication dates
Published2006
Place of publicationLos Alamitos, USA
ISBN142440195X
Digital Object Identifier (DOI)https://doi.org/10.1109/IS.2006.348456
File

Related outputs

Using Agent Solutions and Visualization Techniques to Manage Cloud-based Education System
Huang, W., Jin, L. and Sandia,I 2016. Using Agent Solutions and Visualization Techniques to Manage Cloud-based Education System. International Conference on Engineering, Technology and Applied Science (ICETA2016). Tai Pei, Tai Wan 20 - 22 Apr 2016 International Business Academic Consortium.

AR-based Technoself Enhanced Learning Approach to Improving Student Engagement
Jin, L., Huang, W. and Wen, Z. 2016. AR-based Technoself Enhanced Learning Approach to Improving Student Engagement. 8th Annual International Conference on Education and New Learning Technologies. Barcelona, Spain 04 - 06 Jul 2016 IATED Academy. https://doi.org/10.21125/edulearn.2016.1443

Developing a Technoself System to Improve Lifelong Learning Engagement
Jin, L., Huang, W. and Wen, Z. 2015. Developing a Technoself System to Improve Lifelong Learning Engagement. IEEE International Conference on Teaching, Assessment, and Learning for Engineering (IEEE TALE). Zhuhai, China 10 Dec 2015 IEEE . https://doi.org/10.1109/TALE.2015.7386024

Cloud Computing with Intelligent Agents to Support Service Oriented System Control and Management
Huang, W. and Sandia, I. 2013. Cloud Computing with Intelligent Agents to Support Service Oriented System Control and Management. International Journal of E-Business Development . 3 (4), pp. 166-175.

A collaborative agent system architecture for cloud-based community care services control and management
Huang, W. 2012. A collaborative agent system architecture for cloud-based community care services control and management. in: 8th IEEE International Symposium on Instrumentation and Control Technology (ISICT’ 2012), July 11-13, 2012 London, UK IEEE . pp. 240-245

Applying granular computing theories to system modelling with optimised development process
Huang, W. and Liu, P. 2010. Applying granular computing theories to system modelling with optimised development process. in: 5th IEEE International Conference on Intelligent Systems (IEEE-IS 2010), London, England, United Kingdom, July 7-9, 2010 London Springer. pp. 207-211

Using Granular Computing theories for service-oriented systems analysis and design
Huang, W. and El-Darzi, E. 2009. Using Granular Computing theories for service-oriented systems analysis and design. in: IEEE International Conference on Granular Computing (GrC 2009), Nanchang, China, August 17-19, 2009 IEEE . pp. 264-267

Applying data mining algorithms to inpatient dataset with missing values
Liu, P., El-Darzi, E., Lei, L., Vasilakis, C., Chountas, P. and Huang, W. 2008. Applying data mining algorithms to inpatient dataset with missing values. Journal of Enterprise Information Management. 21 (1), pp. 81-92. https://doi.org/10.1108/17410390810842273

Extending the gaia methodology for the design and development of agent-based software systems
Huang, W., El-Darzi, E. and Jin, L. 2007. Extending the gaia methodology for the design and development of agent-based software systems. in: Proceedings of the 31st Annual IEEE International Computer Software and Applications Conference (COMPSAC 2007), Peking (Beijing), China, July 23-27 2007 Los Alamitos, USA IEEE .

Agent-based models for community care systems analysis and design
Huang, W., El-Darzi, E., Chountas, P. and Liu, P. 2006. Agent-based models for community care systems analysis and design. in: Proceedings of the 3rd IEEE International Conference on Intelligent Systems (IS-2006) Los Alamitos, USA IEEE . pp. 278-283

A feature selection procedure and its application in health care
Liu, P., El-Darzi, E., Vasilakis, C., Chountas, P., Huang, W. and Zhu, J. 2005. A feature selection procedure and its application in health care. Craiova Medical Journal.

An analysis of missing data treatment methods and their application to health care dataset
Liu, P., El-Darzi, E., Lei, L., Vasilakis, C., Chountas, P. and Huang, W. 2005. An analysis of missing data treatment methods and their application to health care dataset. in: Li, X., Wang, S. and Dong, Z.Y. (ed.) Advanced Data Mining and Applications: First International Conference, ADMA 2005, Wuhan, China, July 22-24, 2005: proceedings Berlin, Germany Springer.

Comparative analysis of data mining algorithms for predicting inpatient length of stay
Liu, P., El-Darzi, E., Vasilakis, C., Chountas, P., Huang, W. and Lei, L. 2004. Comparative analysis of data mining algorithms for predicting inpatient length of stay. Pacific Asia Conference on Information Systems 2004. Bangkok, Thailand 07-10 Jul 2005

Developing an agent oriented emergency service system with AUML and gaia methodology
Huang, W., El-Darzi, E. and Beer, M.D. 2004. Developing an agent oriented emergency service system with AUML and gaia methodology. in: Proceedings of the International Conference on Computer, Communication and Control Technologies (CCCT '04), University of Texas, U.S.A, August 14-17, 2004 USA IEEE . pp. 244-252

Community care system design and development with AUML
Huang, W., Beer, M.D. and Hill, R. 2003. Community care system design and development with AUML. in: Proceedings of the International Conference on Computer, Communication and Control Technologies (CCCT '03) and the 9th International Conference on Information Systems Analysis and Synthesis (ISAS '03), USA, July 31-August 2, 2003 USA IEEE . pp. 247-253

Designing Community Care Systems with AUML
Beer, M.D., Huang, W. and Hill, R. 2003. Designing Community Care Systems with AUML. in: Rudomin, I., Vazquez-Salceda, J. and Diaz de Leon Santiago, J.L. (ed.) e-Health: Application of Computing Science in Medicine Mexico Instituto Politecnico National Press.

An agent-based architecture for managing the provision of community care: the INCA (Intelligent Community Alarm) experience
Beer, M.D., Hill, R., Huang, W. and Sixsmith, A. 2003. An agent-based architecture for managing the provision of community care: the INCA (Intelligent Community Alarm) experience. AI Communications. 16 (3), pp. 179-192.

Using agents to promote effective co-ordination in a community care environment
Beer, M.D., Hill, R., Huang, W. and Sixsmith, A. 2003. Using agents to promote effective co-ordination in a community care environment. in: Ye, Y. and Churchill, E. (ed.) Agent supported collaborative work London, UK Kluwer Academic Publishers.

Using agents to build a practical implementation of the INCA (Intelligent Community Alarm) system
Beer, M.D., Huang, W. and Sixsmith, A. 2002. Using agents to build a practical implementation of the INCA (Intelligent Community Alarm) system. in: Jain, L.C., Chen, Z. and Ichalkaranje, N. (ed.) Intelligent agents and their applications New York, USA Springer.

An agent-based architecture for managing the provision of care: the INCA (Intelligent Community Care & Alarm) experience
Beer, M.D., Hill, R., Huang, W. and Sixsmith, A. 2002. An agent-based architecture for managing the provision of care: the INCA (Intelligent Community Care & Alarm) experience. 15th European Conference on Artificial Intelligence (ECAI-2002). Lyon, France 21-26 Jul 2002

Permalink - https://westminsterresearch.westminster.ac.uk/item/92830/towards-an-agent-based-framework-for-online-after-sales-services


Share this

Usage statistics

144 total views
176 total downloads
These values cover views and downloads from WestminsterResearch and are for the period from September 2nd 2018, when this repository was created.