Usability evaluations of (B2C) e-commerce environments

Minocha, S., Dawson, L., Petre, M. and Modi, S. 2003. Usability evaluations of (B2C) e-commerce environments. Workshop 6: Exploiting the Total Customer Experience: Usability Evaluations of (B2C) E-Commerce Environments: Interact 2003. Zurich, Switzerland 01-05 Sep 2003