KRS: a strategic elicitation and a systematic approach to customer requirements

Promoting requirement identification quality: enhancing the human interaction dimension
Al-Karaghouli, W., Alshawi, S. and Fitzgerald, G. 2005. Promoting requirement identification quality: enhancing the human interaction dimension. Journal of Enterprise Information Management. 18 (2), pp. 256-267. https://doi.org/10.1108/17410390510579945

Promoting system quality through a sociotechnical requirements identification and elicitation process
Al-Karaghouli, W., Alshawi, S. and Fitzgerald, G. 2004. Promoting system quality through a sociotechnical requirements identification and elicitation process. in: Irani, Z., AlShawi, S. and Sarikas, O.D. (ed.) Proceedings of the European and Mediterranean Conference on Information Systems (EMCIS) 2004, 25-27 July, Tunis, Tunisia EMCIS.

Managing knowledge in business requirements identification
Alshawi, S. and Al-Karaghouli, W. 2003. Managing knowledge in business requirements identification. Logistics Information Management. 16 (5), pp. 341-349. https://doi.org/10.1108/09576050310499336

Knowledge requirements system (KRS): an approach to improving and understanding requirements
Al-Karaghouli, W., Fitzgerald, G. and Alshawi, S. 2002. Knowledge requirements system (KRS): an approach to improving and understanding requirements. in: Coakes, E., Willis, D. and Clarke, S. (ed.) Knowledge management in the sociotechnical world: the graffiti continues London, UK Springer.

A framework for managing knowledge in requirements identification: bridging the knowledge gap between business and system developers
Al-Karaghouli, W., Alshawi, S. and Fitzgerald, G. 2002. A framework for managing knowledge in requirements identification: bridging the knowledge gap between business and system developers. in: Hlupic, V. (ed.) Knowledge and business process management Hershey, USA Idea Group Publishing.