Success, satisfaction and scrutiny: the business benefits of involving residents
Bailey, Nick, Manzi, T. and Simpson, I. 2015. Success, satisfaction and scrutiny: the business benefits of involving residents. London University of Westminster.
Bailey, Nick, Manzi, T. and Simpson, I. 2015. Success, satisfaction and scrutiny: the business benefits of involving residents. London University of Westminster.
Title | Success, satisfaction and scrutiny: the business benefits of involving residents |
---|---|
Authors | Bailey, Nick, Manzi, T. and Simpson, I. |
Type | Project report |
Abstract | This document summarises work to develop a compelling business case for landlord investment in resident involvement. Its key argument is involvement not only assists in improving satisfaction and service delivery, but also provides value for money. |
Year | 2015 |
Publisher | University of Westminster |
AmicusHorizon Housing Association | |
Place of publication | London |
File |
The right to the city: Evaluating the changing role of community participation in urban planning in England
Bailey, Nick 2020. The right to the city: Evaluating the changing role of community participation in urban planning in England. in: Leary-Owhin, M.E. and McCarthy, J.P. (ed.) The Routledge Handbook of Henri Lefebvre, the City and Urban Society London and New York Routledge. pp. 422-431
How community-based social enterprises struggle with representation and accountability
Kleinhans, R., Bailey, Nick and Lindbergh, J. 2020. How community-based social enterprises struggle with representation and accountability. Social Enterprise Journal. 16 (1), pp. 60-81. https://doi.org/10.1108/SEJ-12-2018-0074
The implications of Schumpeter's theories of innovation for the role, organisation and impact of community-based social enterprise in three European countries
Bailey, Nick, Kleinhans, R. and Lindbergh, J. 2018. The implications of Schumpeter's theories of innovation for the role, organisation and impact of community-based social enterprise in three European countries . Journal of Entrepreneurial and Organisational Diversity. 7 (1), pp. 14-36. https://doi.org/10.5947/jeod.2018.002
An assessment of community-based social enterprise in three European countries
Bailey, Nick, Kleinhans, R. and Lindbergh, J. 2018. An assessment of community-based social enterprise in three European countries. London Power to Change.
Risk, Commercialism and Social Purpose: Repositioning the English Housing Association sector
Manzi, T. and Morrison, N. 2018. Risk, Commercialism and Social Purpose: Repositioning the English Housing Association sector. Urban Studies. 55 (9), pp. 1924-1942. https://doi.org/10.1177/0042098017700792
The Business Benefits of the Northern Ireland Housing Executive's Community Involvement Activities
Manzi, T. and Simpson, I. 2017. The Business Benefits of the Northern Ireland Housing Executive's Community Involvement Activities. Belfast, Northern Ireland
Rethinking Professional Practice: The Logic of Competition and the Crisis of Identity in Housing Practice
Manzi, T. and Richardson, J. 2017. Rethinking Professional Practice: The Logic of Competition and the Crisis of Identity in Housing Practice. Housing Studies. 32 (2), pp. 209-224. https://doi.org/10.1080/02673037.2016.1194377
The contribution of community enterprise to British urban regeneration in a period of state retrenchment
Bailey, Nick 2017. The contribution of community enterprise to British urban regeneration in a period of state retrenchment. in: van Ham, M., Reuschke, D., Kleinhans, R., Mason, C. and Syrett, S. (ed.) Entrepreneurial Neighbourhoods: Towards an Understanding of the Economies of Neighbourhoods and Communities London Edward Elgar. pp. 229-248
‘The Party’s Over’: Critical Junctures, Crises and the Politics of Housing Policy
Jacobs, K. and Manzi, T. 2017. ‘The Party’s Over’: Critical Junctures, Crises and the Politics of Housing Policy. Housing Studies. 32 (1), pp. 17-34. https://doi.org/10.1080/02673037.2016.1171829
Housing at the neighbourhood level: a review of the initial approaches to neighbourhood development plans under the Localism Act 2011 in England
Bailey, Nick 2017. Housing at the neighbourhood level: a review of the initial approaches to neighbourhood development plans under the Localism Act 2011 in England. Journal of Urbanism: International Research on Placemaking and Urban Sustainability . 10 (1), pp. 1-14. https://doi.org/10.1080/17549175.2015.1112299
The Big Society and the conjunction of crises: Justifying welfare reform and undermining social housing
Manzi, T. 2015. The Big Society and the conjunction of crises: Justifying welfare reform and undermining social housing. Housing, Theory and Society. 32 (1), pp. 9-24. https://doi.org/10.1080/14036096.2014.947172
Can the state empower communities through localism? An evaluation of recent approaches to neighbourhood governance in England
Bailey, Nick and Pill, M. 2015. Can the state empower communities through localism? An evaluation of recent approaches to neighbourhood governance in England. Environment and Planning C: Government and Policy. 33 (2), pp. 289-304. https://doi.org/10.1068/c12331r
Investigating the new landscapes of welfare: Housing policy, politics and the emerging research agenda
Jacobs, K. and Manzi, T. 2014. Investigating the new landscapes of welfare: Housing policy, politics and the emerging research agenda. Housing, Theory and Society. 31 (2), pp. 213-227. https://doi.org/10.1080/14036096.2013.857716
The potential for neighbourhood regeneration in a period of austerity: changing forms of neighbourhood governance in two cities
Bailey, Nick and Pill, M. 2014. The potential for neighbourhood regeneration in a period of austerity: changing forms of neighbourhood governance in two cities. Journal of Urban Regeneration and Renewal. 7 (2), pp. 150-163.
Housing and neighbourhood development plans: an initial assessment of opportunities and impact of the Localism Act 2011 in England
Bailey, Nick 2014. Housing and neighbourhood development plans: an initial assessment of opportunities and impact of the Localism Act 2011 in England.
Modernisation, marketization and housing reform: the use of evidence based policy as a rationality discourse
Jacobs, K. and Manzi, T. 2013. Modernisation, marketization and housing reform: the use of evidence based policy as a rationality discourse. People, Place and Policy. 7 (1), pp. 1-13. https://doi.org/10.3351/ppp.0007.0001.0001
New localism, old retrenchment: the Big Society, housing policy and the politics of housing reform
Manzi, T. and Jacobs, K. 2013. New localism, old retrenchment: the Big Society, housing policy and the politics of housing reform. Housing, Theory and Society. 30 (1), pp. 29-45. https://doi.org/10.1080/14036096.2012.683293
Regeneration: the inner city in context
Bailey, Nick 2013. Regeneration: the inner city in context. in: Tewdwr-Jones, M., Phelps, N. and Freestone, R. (ed.) The planning imagination: Peter Hall and the study of urban and regional planning London and New York Routledge. pp. 150-161
Engaging local communities in neighbourhood regeneration in England: an evaluation of aims, objectives and outcomes
Bailey, Nick 2013. Engaging local communities in neighbourhood regeneration in England: an evaluation of aims, objectives and outcomes. in: Leary, M.E. and McCarthy, J. (ed.) Routledge Companion to Urban Regeneration Abingdon, Oxon Routledge. pp. 411-420
Community empowerment or a strategy of containment? Evaluating neighbourhood governance in the city of Westminster
Pill, M. and Bailey, Nick 2012. Community empowerment or a strategy of containment? Evaluating neighbourhood governance in the city of Westminster. Local Government Studies. 38 (6), pp. 731-751. https://doi.org/10.1080/03003930.2012.679934
Turning around the poorest neighbourhoods: learning the lessons from twenty years of neighbourhood-based regeneration strategies in England
Bailey, Nick 2012. Turning around the poorest neighbourhoods: learning the lessons from twenty years of neighbourhood-based regeneration strategies in England. in: Camp-Yeakey, C. (ed.) Living on the boundaries: urban marginality in national and international contexts Bingley Emerald Publishing Limited. pp. 313-328
The role, organisation and contribution of community enterprise to urban regeneration policy in the UK
Bailey, Nick 2012. The role, organisation and contribution of community enterprise to urban regeneration policy in the UK. Progress in Planning. 77 (1), pp. 1-35. https://doi.org/10.1016/j.progress.2011.11.001
Wandle Valley Regional Park: action plan for the governance and management of the Regional Park
Bailey, Nick and Sesnan, I. 2011. Wandle Valley Regional Park: action plan for the governance and management of the Regional Park. University of Westminster for the Wandle Valley Development Board.
The continuing popularity of the neighbourhood and neighbourhood governance in the transition from the 'big state' to the 'big society' paradigm
Bailey, Nick and Pill, M. 2011. The continuing popularity of the neighbourhood and neighbourhood governance in the transition from the 'big state' to the 'big society' paradigm. Environment and Planning C: Government and Policy. 29 (5), pp. 927-942. https://doi.org/10.1068/c1133r
Interpreting multi-agency partnerships: ideology, discourse and domestic violence
Harvie, P. and Manzi, T. 2011. Interpreting multi-agency partnerships: ideology, discourse and domestic violence. Social & Legal Studies. 20 (1), pp. 79-95. https://doi.org/10.1177/0964663910384907
Understanding community empowerment in urban regeneration and planning in England: putting policy and practice in context
Bailey, Nick 2010. Understanding community empowerment in urban regeneration and planning in England: putting policy and practice in context. Planning Practice and Research. 25 (3), pp. 317-332. https://doi.org/10.1080/02697459.2010.503425
Neighbourhood management in Westminster
Pill, M. and Bailey, Nick 2010. Neighbourhood management in Westminster. A research report for the Paddington Development Trust.
Understanding social sustainability: key concepts and developments in theory and practice
Manzi, T., Lucas, K., Lloyd-Jones, T. and Allen, J. 2010. Understanding social sustainability: key concepts and developments in theory and practice. in: Manzi, T., Lucas, K., Lloyd-Jones, T. and Allen, J. (ed.) Social sustainability in urban areas: communities, connectivity, and the urban fabric London, UK Earthscan.
Creating sustainable neighbourhoods? The development and management of mixed-income communities
Manzi, T. 2010. Creating sustainable neighbourhoods? The development and management of mixed-income communities. in: Manzi, T., Lucas, K., Lloyd-Jones, T. and Allen, J. (ed.) Social sustainability in urban areas: communities, connectivity, and the urban fabric London Earthscan.
Governing through community? A comparative study of changing management practices in mixed tenure housing development
Bailey, Nick and Manzi, T. 2010. Governing through community? A comparative study of changing management practices in mixed tenure housing development. Comparative Housing Research: Approaches and Challenges in a New International Era. Technical University of U Delft, Netherlands 23 - 25 Mar 2010
Building sustainable communities from the grassroots: how community land trusts can create social sustainability
Bailey, Nick 2010. Building sustainable communities from the grassroots: how community land trusts can create social sustainability. in: Manzi, T., Lucas, K., Lloyd-Jones, T. and Allen, J. (ed.) Social sustainability in urban areas: communities, connectivity, and the urban fabric London Earthscan.
Promoting responsibility, shaping behaviour: housing management, mixed communities and the construction of citizenship
Manzi, T. 2010. Promoting responsibility, shaping behaviour: housing management, mixed communities and the construction of citizenship. Housing Studies. 25 (1), pp. 5-19. https://doi.org/10.1080/02673030903363462
From a 'society of fear' to a 'society of respect': the transformation of Hackney's Holly Street Estate
Manzi, T. and Jacobs, K. 2009. From a 'society of fear' to a 'society of respect': the transformation of Hackney's Holly Street Estate. in: Imrie, R., Lees, L. and Raco, M. (ed.) Regenerating London: governance, sustainability and community Abingdon Routledge. pp. 273-288
Promoting empowerment through changing governance structures: policy and practice in England
Bailey, Nick 2009. Promoting empowerment through changing governance structures: policy and practice in England. AESOP Conference 2009: 23rd Congress of the Association of European Schools of Planning. University of Liverpool, UK 15 - 18 Jul 2009
Mixed communities: good practice guidance for management and service provision
Falk, N., King, F., Mott, J., Dodd, N., Bailey, Nick, Manzi, T., Harrison, S., Baldwin, H. and Moran, A. 2008. Mixed communities: good practice guidance for management and service provision. London University of Westminster & URBED.
Developing and sustaining mixed housing developments: reviewing the evidence
Bailey, Nick 2008. Developing and sustaining mixed housing developments: reviewing the evidence. York Joseph Rowntree Foundation.
Developing and sustaining mixed tenure housing developments
Bailey, Nick and Manzi, T. 2008. Developing and sustaining mixed tenure housing developments. Findings. September 2008 (Ref 2295).
The challenge and response to global tourism in the post-modern era: the commodification, reconfiguration and mutual transformation of Habana Vieja, Cuba
Bailey, Nick 2008. The challenge and response to global tourism in the post-modern era: the commodification, reconfiguration and mutual transformation of Habana Vieja, Cuba. Urban Studies. 45 (5-6), pp. 1079-1096. https://doi.org/10.1177/0042098008089854
Understanding institutions, actors and networks: advancing constructionist methods in urban policy research
Manzi, T. and Jacobs, K. 2008. Understanding institutions, actors and networks: advancing constructionist methods in urban policy research. in: Maginn, P.J., Thompson, S.M. and Tonts, M. (ed.) Qualitative urban analysis: an international perspective Oxford Elsevier. pp. 29-50
Managing the metropolis: economic change, institutional reform and spatial planning in London
Bailey, Nick 2008. Managing the metropolis: economic change, institutional reform and spatial planning in London. in: Davoudi, S. and Strange, I.J. (ed.) Conceptions of space and place in strategic spatial planning Routledge.
Building community capacity and social cohesion through resident-led evaluation: the example of Stockwell Urban II Project in London
Bailey, Nick 2008. Building community capacity and social cohesion through resident-led evaluation: the example of Stockwell Urban II Project in London. ACSP - AESOP Fourth Joint Congress. Chicago, USA 06 - 11 Jul 2008
What have we learned from the past and how can we prepare for the future?
Manzi, T. 2007. What have we learned from the past and how can we prepare for the future? RICS Affordable Housing Conference 2007. Coventry 05 Jun 2007
Tackling social exclusion or ensuring gentrification? Social housing and the management of mixed income communities
Manzi, T. 2007. Tackling social exclusion or ensuring gentrification? Social housing and the management of mixed income communities. CRESR Seminar Series. 12 Dec 2007 Sheffield Hallam University
Cultural theory and the dynamics of organizational change: the response of housing associations in London to the Housing Act 1988
Manzi, T. 2007. Cultural theory and the dynamics of organizational change: the response of housing associations in London to the Housing Act 1988. Housing, Theory and Society. 24 (4), pp. 251-271. https://doi.org/10.1080/14036090601149180
Creating and sustaining mixed income communities in Scotland: a good practice guide
Bailey, Nick, Haworth, A., Manzi, T. and Roberts, M. 2007. Creating and sustaining mixed income communities in Scotland: a good practice guide. Published for the Joseph Rowntree Foundation by Chartered Institute of Housing.
Why is it so difficult to build successful, well designed and sustainable mixed tenure communities? Learning the lessons from housing and regeneration strategies in England and Scotland
Bailey, Nick 2007. Why is it so difficult to build successful, well designed and sustainable mixed tenure communities? Learning the lessons from housing and regeneration strategies in England and Scotland. AESOP Congress. University of Naples, Italy 11 - 14 Jul 2007
Opportunities and barriers to creating fully integrated mixed tenure communities: a comparison of housing and regeneration strategies in England and Scotland
Bailey, Nick 2007. Opportunities and barriers to creating fully integrated mixed tenure communities: a comparison of housing and regeneration strategies in England and Scotland. Planning Research Conference: thinking spaces for making places. Heriot-Watt University, Edinburgh 10 -12 Apr 2007
Creating and sustaining mixed income communities: a good practice guide
Bailey, Nick, Haworth, A., Manzi, T., Paranagamage, P. and Roberts, M. 2006. Creating and sustaining mixed income communities: a good practice guide. Chartered Institute of Housing/Joseph Rowntree Foundation.
Private security and public space: new approaches to the theory and practice of gated communities
Smith-Bowers, B. and Manzi, T. 2006. Private security and public space: new approaches to the theory and practice of gated communities. European Journal of Spatial Development. 22, pp. 1-17.
Transformation or bureaucratisation?: the changing role of community representation in local strategic partnerships in England
Bailey, Nick 2005. Transformation or bureaucratisation?: the changing role of community representation in local strategic partnerships in England. Journal of Civil Society. 1 (2), pp. 147-162. https://doi.org/10.1080/17448680500337483
Professionalism and skills enhancement in the built environment: the role of higher education in a changing policy context in England
Bailey, Nick 2005. Professionalism and skills enhancement in the built environment: the role of higher education in a changing policy context in England. CEBE Transactions. 2 (2), pp. 46-60.
The great skills debate: defining and delivering the skills required for community regeneration in England
Bailey, Nick 2005. The great skills debate: defining and delivering the skills required for community regeneration in England. Planning Practice and Research. 20 (3), pp. 341-352. https://doi.org/10.1080/02697450600568688
Gated communities as club goods: segregation or social cohesion?
Manzi, T. and Smith-Bowers, B. 2005. Gated communities as club goods: segregation or social cohesion? Housing Studies. 20 (2), pp. 345-359. https://doi.org/10.1080/0267303042000331817
Fact and fiction in housing research: utilizing the creative imagination
Manzi, T. 2005. Fact and fiction in housing research: utilizing the creative imagination. Housing, Theory and Society. 22 (3), pp. 113-128. https://doi.org/10.1080/14036090510011595
Higher education, professionalism and skills in the built environment: the impact of the new urban agenda on teaching and learning
McIntosh, S. and Bailey, Nick 2004. Higher education, professionalism and skills in the built environment: the impact of the new urban agenda on teaching and learning. Cardiff, UK Centre for Education in the Built Environment.
Introduction
Jacobs, K., Kemeny, J. and Manzi, T. 2004. Introduction. in: Jacobs, K., Manzi, T. and Kemeny, J. (ed.) Social constructionism in housing research Aldershot, UK Ashgate. pp. 1-13
Social constructionism and international comparative housing research
Haworth, A., Manzi, T. and Kemeny, J. 2004. Social constructionism and international comparative housing research. in: Jacobs, K., Manzi, T. and Kemeny, J. (ed.) Social constructionism in housing research Aldershot, UK Ashgate. pp. 159-177
Organizational research: conflict and power within UK and Australian social housing organizations
Darcy, M. and Manzi, T. 2004. Organizational research: conflict and power within UK and Australian social housing organizations. in: Jacobs, K., Manzi, T. and Kemeny, J. (ed.) Social constructionism in housing research Aldershot, UK Ashgate. pp. 142-158
So many managers, so little vision: registered social landlords and consortium schemes in the UK
Manzi, T. and Smith-Bowers, B. 2004. So many managers, so little vision: registered social landlords and consortium schemes in the UK. European Journal of Housing Policy. 4 (1), pp. 57-75. https://doi.org/10.1080/1461671042000215451
Local strategic partnerships in England: the continuing search for collaborative advantage, leadership and strategy in urban governance
Bailey, Nick 2003. Local strategic partnerships in England: the continuing search for collaborative advantage, leadership and strategy in urban governance. Planning Theory and Practice. 4 (4), pp. 443-457. https://doi.org/10.1080/1464935032000146291
Celebrating community involvement: leading lights, moving spirits and lattice-work networks
Peel, D. and Bailey, Nick 2003. Celebrating community involvement: leading lights, moving spirits and lattice-work networks. London, UK Development Trusts Association.
Black and minority ethnic representation in planning: a baseline study
Edmundson, T. and Simpson, I. 2003. Black and minority ethnic representation in planning: a baseline study. London, UK Planning Inspectorate.
Power, discursive space and institutional practices in the construction of housing problems
Jacobs, K., Kemeny, J. and Manzi, T. 2003. Power, discursive space and institutional practices in the construction of housing problems. Housing Studies. 18 (4), pp. 429-446. https://doi.org/10.1080/02673030304252
Privileged or exploited council tenants?: The discursive change in Conservative housing policy from 1972 to 1980
Jacobs, K., Kemeny, J. and Manzi, T. 2003. Privileged or exploited council tenants?: The discursive change in Conservative housing policy from 1972 to 1980. Policy and Politics. 31 (3), pp. 307-320. https://doi.org/10.1332/030557303322034965
A continental ambience? A study of the urban management of mixed-use entertainment neighbourhoods in northern European cities
Roberts, M., Newman, P., Bailey, Nick, Greenfield, S., Osborn, G. and Edmundson, T. 2002. A continental ambience? A study of the urban management of mixed-use entertainment neighbourhoods in northern European cities. London, UK Institute of Alcohol Studies.
Building sustainable networks: a study of public participation and social capital
Bailey, Nick and Peel, D. 2002. Building sustainable networks: a study of public participation and social capital. in: Rydin, Y. and Thornley, A. (ed.) Planning in the UK: agendas for the new millennium UK Ashgate. pp. 157-182
Constructionism, realism and housing theory
Manzi, T. 2002. Constructionism, realism and housing theory. Housing, Theory, and Society. 19 (3/4), pp. 144-145. https://doi.org/10.1080/140360902321122833
Managing the transition to work: the role of the planning network in British town planning education
Bailey, Nick and Walker, H. 2001. Managing the transition to work: the role of the planning network in British town planning education. Planning Practice & Research. 16 (1), pp. 71-78. https://doi.org/10.1080/02697450120049588
Defining the education and training needs for the new urban agenda
Bailey, Nick, Crocker, S., Claydon, J. and Higgins, M. 2001. Defining the education and training needs for the new urban agenda. Planning Network/CEBE.
The UK experience in containing growth and sustaining the compact city
Bailey, Nick 2001. The UK experience in containing growth and sustaining the compact city. Urban Planning and Spatial Development Journal. 5, pp. 28-36.
Strategy and partnership: governing London in the millenium
Bailey, Nick 2001. Strategy and partnership: governing London in the millenium. in: Syrett, S. and Baldock, R. (ed.) Governing London: competitiveness and regeneration for a global city Middlesex, UK Middlesex University Press. pp. 92-103
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