Ms Chantal Laws

Senior Lecturer

DepartmentArchitecture and Cities
Research groupCentre for Tourism Research

Research outputs

Principles and Applications in Ticketing and Reservations Management
Beaven, Z. and Laws, C. 2004. Principles and Applications in Ticketing and Reservations Management. in: Yeoman, I., Robertson, M., Ali-Knight, J., Drummond, S. and McMahon-Beattie, U. (ed.) Festival and Events Management: An International Arts and Culture Perspective Butterworth Heinemann. pp. 183-121

Case Study: The Big Chill Festival, England
Laws, C. 2008. Case Study: The Big Chill Festival, England. in: Smith, M.K. and Puczko, L. (ed.) Health and Wellness Tourism Butterworth Heinemann. pp. 357-361

Responsible Entertainment: ‘greening’ festivals and entertainment events
Laws, C. 2011. Responsible Entertainment: ‘greening’ festivals and entertainment events. in: Walmsley , B. (ed.) Key Issues in the Arts and Entertainment Industry Goodfellow Publishers. pp. 195-216

Events management for the end of life: mortality, mourning and marginalisation
Laws, C. and Deverell, K. 2019. Events management for the end of life: mortality, mourning and marginalisation. in: Walters, T. and Jepson, A.S. (ed.) Marginalisation and Events London Routledge. pp. 222-241

Creativity in Events: the untold story
Jackson, C., Morgan, J. and Laws, C. 2018. Creativity in Events: the untold story. International Journal of Events and Festival Management. 9 (1), pp. 2-19. doi:10.1108/IJEFM-10-2017-0062

Where Mega meets Modest: community events and the making of Canadian national identity
Laws, C. and Ferguson, R. 2016. Where Mega meets Modest: community events and the making of Canadian national identity. in: Frew, E. and White, L. (ed.) Tourism and National Identity: an international perspective Abingdon, Oxon Routledge. pp. 121-135

Pagan Tourism and the Management of Ancient Sites in Cornwall
Laws, C. 2016. Pagan Tourism and the Management of Ancient Sites in Cornwall. in: White, L. and Frew, E. (ed.) Dark Tourism and Place Identity: managing and interpreting dark places Abingdon, Oxon Routledge. pp. 97-114

‘Never Let Me Down Again’1: Loyal customer attitudes towards ticket distribution channels for live music events: a netnographic exploration of the US leg of the Depeche Mode 2005–2006 World Tour
Beaven, Z. and Laws, C. 2007. ‘Never Let Me Down Again’1: Loyal customer attitudes towards ticket distribution channels for live music events: a netnographic exploration of the US leg of the Depeche Mode 2005–2006 World Tour. Managing Leisure. 12, pp. 120-142. doi:10.1080/13606710701339322

Service Quality in Arts Events: Operations Management Strategies for Effective Delivery
Beaven, Z. and Laws, C. 2006. Service Quality in Arts Events: Operations Management Strategies for Effective Delivery. Event Management. 10 (4), pp. 209-219. doi:10.3727/152599507783948648