Chantal is a Senior Lecturer in Event and Experience Design, with over twenty years experience of teaching, course leadership and research in events and the creative and cultural industries.
She has a professional background in arts and heritage management, having started her career as an assistant curator, and going on to manage a multi-stage publicly-funded London arts venue.
Alongside her academic work, Chantal has helped to organise an annual fringe festival of gardening, and works as a mentor for young people wanting to access creative careers.
Currently, she is the Disability Tutor for the School of Architecture and Cities.
My research focuses on the relationship between consumer culture, symbolic interactionism and experience design.
I have a particular interest in festivals, fringe experiencescapes, place-based aspects of experiencescape design and the natural experiencescape, communities of interest, creativity in experience design, issues of identity and representation in heritage attractions and events, and the use of narrative techniques to animate space and place.
I have a particular interest in descriptive phenomenology, participant observation and netnography as research methods.