Egwuonwu, A., Sarpong, D. and Mordi, C. 2020. Cultural intelligence and managerial relational performance: a resource advantage perspective. Journal of Intellectual Capital. 23 (3), pp. 617-638. https://doi.org/10.1108/JIC-07-2020-0243
| Title | Cultural intelligence and managerial relational performance: a resource advantage perspective |
|---|---|
| Type | Journal article |
| Authors | Egwuonwu, A., Sarpong, D. and Mordi, C. |
| Abstract | Purpose – Since managerial rationality is often bounded; managers use their cognitive capabilities and social interaction to manage their operational cultural and environmental differences. Drawing on the resource-advantage theory, we theorize that import manager’s cultural intelligence (CQ) is an intangible but valuable human capital capable of diminishing the effect of their foreign counterpart’s psychic distance and ultimately, their relational performance. Findings – Our study revealed that metacognitive CQ reduces the effect of psychic distance in the exchange relationship. Moreover, in the presence of a low-level psychic distance, relational performance increases. This finding confirms the intervening role of CQ on performance relationship. The study offers insights into the under-researched area of CQ in international business research. It highlights the role of CQ and its influence on psychic distance in the success or failure of relational exchanges in the international market. Originality/value – We present the concept of CQ as human capital that has the potential to improve managerial relational performance. We go further to advance the potential significance and relevance of CQ in improving international buyer-seller exchanges. |
| Keywords | Cultural intelligence, psychic distance, relational performance, human capital, buyer-seller relationship. |
| Journal | Journal of Intellectual Capital |
| Journal citation | 23 (3), pp. 617-638 |
| ISSN | 1469-1930 |
| Year | 2020 |
| Publisher | Emerald Publishing Limited |
| Accepted author manuscript | License CC BY-NC-ND 4.0 File Access Level Open (open metadata and files) |
| Digital Object Identifier (DOI) | https://doi.org/10.1108/JIC-07-2020-0243 |
| Web address (URL) | https://www.emerald.com/insight/content/doi/10.1108/JIC-07-2020-0243/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest |
| Publication dates | |
| Published online | 29 Dec 2020 |
| Published | 24 Mar 2022 |