Dr Roshan Panditharathna
| Doctoral Researcher | Title of Thesis | Status |
|---|---|---|
| Ms Bipasha De | Agentic AI in Customer Experience (CX): The “Accountability Gap” and Service Recovery in Banking | Active |
| Mr Guowei Xu | Understanding Consumer Trust in Algorithmic Personalisation: The Roles of Perceived Transparency, Procedural Fairness, and Predictive Control | Active |