Dr Yang Liu

Dr Yang Liu


2024

How Cyber Security Enhances Trust and Commitment to Customer Retention: The Mediating Role of Robotic Service Quality
Panditharathna, R., Liu, Y., de Macedo Bergamo, F.V., Appiah, D., Trim, P.R.J. and Lee, Y.-I. 2024. How Cyber Security Enhances Trust and Commitment to Customer Retention: The Mediating Role of Robotic Service Quality. Big Data and Cognitive Computing. 8 (11) 165. https://doi.org/10.3390/bdcc8110165

2025

Value Co-Creation Through Employee-Service Robotics Collaboration: The Role of Employee Creativity
Panditharathna, R., Lee, Yang-Im, Trim, P.R.J., Liu, Y., Bamber, D. and Moratuwage, D. 2025. Value Co-Creation Through Employee-Service Robotics Collaboration: The Role of Employee Creativity. 2025 Global Marketing Conference at Hong Kong. Hong Kong 24 - 27 Jul 2025 Global Alliance of Marketing and Management Associations. https://doi.org/10.15444/GMC2025.04.05.05

2025

How Long and How Much: Stress, Adaptation, and NPD Team Performance
Liu, Y., Najafi-Tavani, Zaefarian and Davvetas 2025. How Long and How Much: Stress, Adaptation, and NPD Team Performance. EMAC Spring Conference 2025. Pozuelo, Madrid, Spain 27 - 30 May 2025 European Marketing Academy (EMAC).

2025

Bridging cognitive and technological perspectives for AI-assisted decision-making in policy and business: A conceptual model
Liu, Y. and Cui, C. 2025. Bridging cognitive and technological perspectives for AI-assisted decision-making in policy and business: A conceptual model. 2025 Global Marketing Conference at Hong Kong. Hong Kong 24 - 27 Jul 2025 Global Alliance of Marketing and Management Associations. https://doi.org/10.15444/GMC2025.10.02.03

2023

Relationship between artificial intelligence and value co-creation: A review study
Panditharathna, R., Liu, Y. and Bamber, D. 2023. Relationship between artificial intelligence and value co-creation: A review study. MBAcademy International Business Conference 2023. Bournemouth University, UK 20 - 22 Jul 2023


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