Managing service operations: design and implementation

Hybrid cars: part two of an article exploring alternative fuel cars
Sadowska, N., Hollins, B. and Wellington, P. 2008. Hybrid cars: part two of an article exploring alternative fuel cars. Engineering Designer. 34 (4), pp. 18-23.

Have alternative fuel cars reached a 'tipping point' or are they just a fad?
Sadowska, N., Hollins, B. and Wellington, P. 2008. Have alternative fuel cars reached a 'tipping point' or are they just a fad? Engineering Designer. 34 (3), pp. 19-22.

What is success and failure in product and service design?
Hollins, B. 2008. What is success and failure in product and service design? Design 2008: International Design Conference. Dubrovnik, Croatia 19 - 22 May 2008

British Standards: a personal view
Hollins, B. 2008. British Standards: a personal view. Engineering Designer. 34 (2), pp. 16-18.

BS7000-10:2008. Design management systems. Vocabulary of terms used in design management
Hollins, B. 2008. BS7000-10:2008. Design management systems. Vocabulary of terms used in design management. London British Standards Institution.

Time after time
Hollins, B. 2007. Time after time. Engineering Designer. 33 (3), pp. 18-20.

Grumpy old members: a regular series
Hollins, B. 2007. Grumpy old members: a regular series. Engineering Designer.

Comment on cutting out services or designing it?
Hollins, B. 2007. Comment on cutting out services or designing it? Engineering Designer.

The invisible engineering designer: the real meaning of the word designer
Hollins, B. 2006. The invisible engineering designer: the real meaning of the word designer. Engineering Designer. 32 (2), pp. 32-33.

Why don't we design out the wait?: Bill Hollins tackles models and blueprints
Hollins, B. 2006. Why don't we design out the wait?: Bill Hollins tackles models and blueprints. Engineering Designer. 32 (4), pp. 26-30.

When everything seems right and it still goes wrong: a case study
Hollins, B. 2006. When everything seems right and it still goes wrong: a case study. in: Proceedings of the DESIGN 2006: 9th International Design Conference, Zagreb, Croatia, 15-18 May 2006 Croatia Faculty of Mechnical Engineering and Naval Architecture & The Design Society.

Using product & process design tools to improve services
Hollins, B. 2006. Using product & process design tools to improve services. in: Proceedings of the DESIGN 2006: 9th International Design Conference, Zagreb, Croatia, 15-18 May 2006 Croatia Faculty of Mechnical Engineering and Naval Architecture & The Design Society.

A standard to stop a potential financial disaster for UK's sporting ambitions
Hollins, B. 2005. A standard to stop a potential financial disaster for UK's sporting ambitions. Engineering Designer. 31 (3), pp. 26-28.

Using product and design tools to improve services
Hollins, B. 2005. Using product and design tools to improve services. International Conference on Engineering Design: ICED'05. Melbourne, Australia 15 - 18 Aug 2005

The new standard on service design management
Hollins, B. 2005. The new standard on service design management. Engineering Designer. 31 (2).

BS7373-3: Guide to identifying criteria for specifying a service offering
Hollins, B. 2005. BS7373-3: Guide to identifying criteria for specifying a service offering. London, UK British Standards Institution.

Review of 'Strategic marketing plan: the 12P model' by Ranjan Madenayeke
Hollins, B. 2004. Review of 'Strategic marketing plan: the 12P model' by Ranjan Madenayeke. Professional Manager.

Review of 'Designing for people' by Henry Dreyfuss, New York: Allworth Press, 2003, 256 pages, $47.95
Hollins, B. 2004. Review of 'Designing for people' by Henry Dreyfuss, New York: Allworth Press, 2003, 256 pages, $47.95. Design Management Review. Spring 2004.

Are you being served? Research into service design management compared to product design and the development of BS 7000-3 'guide to managing service design'
Hollins, B. 2004. Are you being served? Research into service design management compared to product design and the development of BS 7000-3 'guide to managing service design'. Design 2004: International Design Conference. Dubrovnik, Croatia 18-21 May 2004

Design and its management in the service sector: updating the standard
Hollins, B., Blackman, C. and Shinkins, S. 2003. Design and its management in the service sector: updating the standard. 5th European Academy Of Design Conference. Barcelona, Spain 28-30 Apr 2003

Managing new services in Sri Lanka
Hollins, B. 2003. Managing new services in Sri Lanka. Management Monthly. 5 (10), pp. 10-11.

Finding tomorrow today
Samperi, J., Hollins, B. and Holdway, R. 2002. Finding tomorrow today. Design 2002: 7th International Design Conference. Dubrovnik, Croatia 14-17 May 2002

The application of design management theory to real design projects
Hollins, B. 2002. The application of design management theory to real design projects. Design 2002: 7th International Design Conference. Dubrovnik, Croatia 14-17 May 2002

Using experience in design: a practical attempt to simplify the design process
Hollins, B. 2002. Using experience in design: a practical attempt to simplify the design process. Third International Seminar and Workshop on Engineering Design in Integrated Product Development (EDIProD 2002). Lagow, Poland 10-12 Oct 2002

Design management education: the UK experience
Hollins, B. 2002. Design management education: the UK experience. Design Management Journal. 13 (3), pp. 25-29.

Your time has come
Hollins, B. 2001. Your time has come. Engineering Designer. 27 (3).

How to manage the design of the product generation after the product generation after next
Hollins, B. 2001. How to manage the design of the product generation after the product generation after next. in: Ilstad, S. (ed.) Industriell organisasjon og bedriftsledelse: festskrift til Knut Holt Trondheim, Norway Tapir.

Failure?: Wembley here we go?
Hollins, B. 2001. Failure?: Wembley here we go? Engineering Designer. 27 (2).

Failing faculties
Hollins, B. 2001. Failing faculties. Engineering Designer. 27 (1).

Innovation management for the long-term
Hollins, B. 2000. Innovation management for the long-term. Engineering Design in Integrated Product Development: EDIProD'2000. Department of Mechanical Engineering, Technical University of Zielona Gora, Poland 12-14 Oct 2000

Can you transform a country by design?
Hollins, B. and Dowlen, C. 1995. Can you transform a country by design? International Conference on Engineering Design: ICED'95. Prague, Czech Republic 22 - 24 Aug 1995

Total design: managing the design process in the service sector
Hollins, G. and Hollins, B. 1991. Total design: managing the design process in the service sector. London, UK Pitman.