An Analysis of the Service Provider’s Legal Duty to Make Reasonable Adjustments: The Little Mix Saga : WestminsterResearch

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Title	An Analysis of the Service Provider’s Legal Duty to Make Reasonable Adjustments: The Little Mix Saga
Type	Journal article
Authors	Bunbury, S.
Abstract	The recent dispute between a mother and organisers of a Little Mix concert is a controversial issue for the entertainment industry. Although the Supreme Court decision in Paulley v FirstGroup plc 2017 UKSC 4 has attempted to clarify this duty placed on service providers, the law still remains unclear whether this duty involves access to an experience enjoyed by non-disabled individuals. It is argued that this is partly due to the legal uncertainty of the reasonable adjustment duty contained in the Equality Act 2010 . This intervention will discuss the dispute in detail as it leaves service providers unclear as to what is, and is not, a reasonable adjustment for the purposes of discharging their legal duty to make reasonable adjustments under the Equality Act 2010 . Any ruling in this case might clarify the nature of the duty and the extent to which an organiser is required to make reasonable adjustments for disabled individuals where the core service is an ‘experience’. How far this duty extends remains uncertain. The author will consider how the failure to make reasonable adjustments may in some cases exclude disabled service users from mainstream activities enjoyed by non-disabled individuals. Theoretical models used to explain disability will also be explored to assist in understanding the duty owed by a service provider.
Keywords	duty to make reasonable adjustments; anticipatory duty; disability; discrimination; access to services
Article number	2
Journal	Entertainment and Sports Law Journal
Journal citation	18 (1)
ISSN	1748-944X
Year	2020
Publisher	University of Westminster Press
Publisher's version	Little Mix Article SBunbury.pdf File Access Level Open (open metadata and files)
Publisher's version	License CC BY 4.0 File Access Level Open (open metadata and files)
Digital Object Identifier (DOI)	https://doi.org/10.16997/eslj.231
Published	24 Feb 2020

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An Analysis of the Service Provider’s Legal Duty to Make Reasonable Adjustments: The Little Mix Saga

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