Ennis, C. and Barnett, N. 2020. Servitization 2.0: The Significance of Product and Service Dominant Logics for Public Service Organisations. World Servitization Convention: Servitization Live. Birmingham 14 - 16 Sep 2020 Aston Business School.
| Title | Servitization 2.0: The Significance of Product and Service Dominant Logics for Public Service Organisations |
|---|---|
| Authors | Ennis, C. and Barnett, N. |
| Type | Conference paper |
| Abstract | This conceptual paper explores servitization as significant to public service organisations (PSOs) within which there is a requirement to administer lean and sustainable provision. It specifically appreciates that the digital transformation of services has embraced customer processing machine technologies that facilitate volume growth alongside information sharing; thus, fostering co-operation within collaborative network systems whilst pro-actively operating as elements of the product-service system (PSS). It demonstrates the significance of good-dominant (G-D) logic and service-dominant (S-D) logic perspectives when considering servitization within specific PSOs, and therefore seeks to better understand the strategic and operational realities for the era of Servitization 2.0. |
| Keywords | Servitization 2.0, Service-Dominant (S-D) logic, Public Service Management, Information-Dominant (I-D) logic, Public Transport Systems |
| Year | 2020 |
| Conference | World Servitization Convention: Servitization Live |
| Publisher | Aston Business School |
| Accepted author manuscript | File Access Level Open (open metadata and files) |
| Publication dates | |
| Published | 13 Sep 2020 |