A Conceptual Framework for Servitization in Industry 4.0: Distilling Directions for Future Research

Ennis, C., Barnett, N., De Cesare, S., Lander, R. and Pilkington, A. 2018. A Conceptual Framework for Servitization in Industry 4.0: Distilling Directions for Future Research. The Advance Services Group Spring Servitization Conference 2018. Copenhagen Business School 14 - 16 May 2018 Aston University and Higher Education Academy.

TitleA Conceptual Framework for Servitization in Industry 4.0: Distilling Directions for Future Research
AuthorsEnnis, C., Barnett, N., De Cesare, S., Lander, R. and Pilkington, A.
TypeConference paper
Abstract

Purpose:
This paper focusses on developing further the recent conceptual frameworks of competitive dynamics and business-to-business value ecosystems considering the changing environment of Industry 4.0 and the particular perspective of servitization.
Design/Methodology/Approach:
This a conceptual paper that reviews and syntheses business model concepts in relation to competitive dynamics, collaborative business ecosystems and supply chain as evolving and reshaping manufacturing and services within Industry 4.0.
Findings:
The transformation of organizations in light of Industry 4.0 has led to a reframing of business models and practices, such as stakeholder value and supply chain relationships cooperating within a highly dynamic environment. In an attempt to consider the implications that Industry 4.0 has, particularly from the service perspective, this work attempts to distil directions for future research.
Originality/Value:
Previous studies on Industry 4.0 have articulated the reasoning about the benefits of Industry 4.0, with its paradigm shift to cyber-physical systems and revised business models. The intention of this paper, is to be able to further define collaboration and value ecosystems in order to show the interdependence and integration between organisations as applied to servitization within Industry 4.0. Moreover, this paper seeks to begin to articulate how research can be conducted to determine the degree to which the change and paradigm shift has become a reality.

KeywordsIndustry 4.0, Servitization, strategic competitive dynamics, value ecosystems, supply network.
Year2018
ConferenceThe Advance Services Group Spring Servitization Conference 2018
PublisherAston University and Higher Education Academy
Accepted author manuscript
Publication dates
Published14 May 2018
Book titleProceedings of the Spring Servitization Conference: Driving Competitiveness through Servitization
ISBN9781854494481
FunderUniversity of Westminster Business School
Web address (URL) of conference proceedingshttps://research.cbs.dk/en/publications/proceedigngs-of-the-spring-servitization-conference-driving-compe

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Pilkington, A. 2004. Defining Technology Management. in: Tang, H.K., Durani, T.S. and Xie, M. (ed.) 2004 IEEE International Engineering Management Conference: Proceedings : Innovation and Entrepreneurship for Sustainable Development : 18-21 October 2004, Pan Pacific Hotel, Singapore IEEE .

Technology Commercialisation: Patent Portfolio Alignment and the Fuel Cell
Pilkington, A. 2003. Technology Commercialisation: Patent Portfolio Alignment and the Fuel Cell. PICMET 2003: Portland International Conference on Management of Engineering and Technology. Portland, OR, USA 24 Jul 2003 IEEE . https://doi.org/10.1109/PICMET.2003.1222819

Technology Introduction: Fuel Cell Patents
Pilkington, A. 2003. Technology Introduction: Fuel Cell Patents. Academy of Management 2003 Meeting. Seattle, Washington 01 - 06 Aug 2003

Patent Portfolio Alignment and the Fuel Cell: Technology Commercialisation
Pilkington, A. 2003. Patent Portfolio Alignment and the Fuel Cell: Technology Commercialisation. in: Kogaoglu, D. and Anderson, T. (ed.) PICMET '03: Portland International Conference on Management of Engineering and Technology Technology Management for Reshaping the World, 2003 IEEE .

All steering in the same direction? Patterns of patent activity and the development of fuel cell technology
Dyerson, R. and Pilkington, A. 2002. All steering in the same direction? Patterns of patent activity and the development of fuel cell technology. 2002 IEEE International Engineering Management Conference. Cambridge, United Kingdom 18 - 20 Aug 2002 IEEE . https://doi.org/10.1109/IEMC.2002.1038524

The electric vehicle: Patent data as indicators of technological development
Pilkington, A. 2002. The electric vehicle: Patent data as indicators of technological development. World Patent Information. 24 (1), pp. 5-12. https://doi.org/10.1016/s0172-2190(01)00065-5

Extending simultaneous engineering: electric vehicle supply chains and new product development
Pilkington, A. and Dyerson, R. 2002. Extending simultaneous engineering: electric vehicle supply chains and new product development. International Journal of Technology Management. 23 (1-3), pp. 74-88. https://doi.org/10.1504/ijtm.2002.002999

All steering in the same direction? Patterns of patent activity and the development of fuel cell technology
Dyerson, R. and Pilkington, A. 2002. All steering in the same direction? Patterns of patent activity and the development of fuel cell technology. 2002 IEEE International Engineering Management Conference. Cambridge, United Kingdom 18 - 20 Aug 2002 IEEE . https://doi.org/10.1109/IEMC.2002.1038524

Patent data as indicators of technological development: Investigating the electric vehicle
Pilkington, A., Dyerson, R. and Tissier, O. 2001. Patent data as indicators of technological development: Investigating the electric vehicle. Technology Management in the Knowledge ERA (PICMET). Portland, OR 29 Jul - 02 Aug 2001

Mass-Customization Definitions for Operations Marketing and Strategy: Conflict at the Interface
Pilkington, A. 2001. Mass-Customization Definitions for Operations Marketing and Strategy: Conflict at the Interface. 8th International Annual Conference of the European Operations Management Association. Bath 03 - 05 Jun 2001

Introducing Alternative Technologies: The case of the electric vehicle
Pilkington, A. 2001. Introducing Alternative Technologies: The case of the electric vehicle. in: Dorf, R. (ed.) Technology, Humans, and Society Academic Press. pp. 389-394

Conflict at the Interface: Mass Customization Definitions for Operations, Marketing and Strategy
Pilkington, A. 2001. Conflict at the Interface: Mass Customization Definitions for Operations, Marketing and Strategy. in: Blackon, K., Brown, S., Cousins, P., Graves, A., Harland, C., Lamming, R. and Maylor, H. (ed.) What Really Matters in Operations Management Bradford Press.

Capability Alignment and the Electric Vehicle
Pilkington, A. 2001. Capability Alignment and the Electric Vehicle. in: Kogaoglu, D. and Anderson, T. (ed.) Technology Management in the Knowledge Era IEEE . pp. 497-505

Switched on? Patterns of patent activity and the development of the electric vehicle
Dyerson, R. and Pilkington, A. 2000. Switched on? Patterns of patent activity and the development of the electric vehicle. 2000 IEEE International Conference on Management of Innovation and Technology (ICMIT 2000). Singapore 12 - 15 Nov 2000 IEEE . https://doi.org/10.1109/icmit.2000.916792

Mass customization: Conflicting definitions
Pilkington, A. and Chong, D. 2000. Mass customization: Conflicting definitions. 2000 IEEE International Conference on Management of Innovation and Technology (ICMIT 2000). Singapore 12 - 15 Nov 2000 IEEE . https://doi.org/10.1109/icmit.2000.917284

The Demise of Best Practice
Pilkington, A. 2000. The Demise of Best Practice. in: Cortada, J. and Woods, J. (ed.) The Quality Yearbook 2000 McGraw-Hill.

Patterns of Activity and the Development of the Electric Vehicle
Pilkington, A. 2000. Patterns of Activity and the Development of the Electric Vehicle. in: Wei, F. and Bauley, J. (ed.) Management in the 21st Century IEEE .

Multiple Contexts in Technological Development: Hardware and Software Development of the Electric Vehicle
Pilkington, A. 2000. Multiple Contexts in Technological Development: Hardware and Software Development of the Electric Vehicle. Technology Management: Strategies and Applications. 5 (2), pp. 131-140.

Innovation in Complex Systems: Regulation and Technology towards the Electric Vehicle
Pilkington, A. 2000. Innovation in Complex Systems: Regulation and Technology towards the Electric Vehicle. International Journal of Innovation Management. 4 (1), pp. 33-49. https://doi.org/10.1142/S1363919600000032

Evidence for an Integrated Product-Service Matrix
Pilkington, A. 2000. Evidence for an Integrated Product-Service Matrix. in: Smith, M., Sun, M. and Smunt, T. (ed.) Expanding Boundaries of POM POMS.

Conflicting Definitions: Mass Customization
Pilkington, A. and Chong, D. 2000. Conflicting Definitions: Mass Customization. in: Wei, F. and Bauley, J. (ed.) Management in the 21st Century IEEE .

Innovation in Complex Systems: Regulation and Technology Towards the Electric Vehicle
Dyerson, R. and Pilkington, A. 2000. Innovation in Complex Systems: Regulation and Technology Towards the Electric Vehicle. International Journal of Innovation Management. 4 (1), pp. 33-49. https://doi.org/10.1142/s1363919600000032

Is production and operations management a discipline? A citation/co-citation study
Pilkington, A. and Liston-Heyes, C. 1999. Is production and operations management a discipline? A citation/co-citation study. International Journal of Operations and Production Management. https://doi.org/10.1108/01443579910244188

Strategic alliance and dependency in design and manufacture: The Rover-Honda case
Pilkington, A. 1999. Strategic alliance and dependency in design and manufacture: The Rover-Honda case. International Journal of Operations and Production Management. 19 (5/6), pp. 460-474. https://doi.org/10.1108/01443579910260784

Environmental Regulation and New Product Development: Extending Simultaneous Engineering
Pilkington, A. 1999. Environmental Regulation and New Product Development: Extending Simultaneous Engineering. in: Gregory, M. and Gardiner, G. (ed.) International Product Development Management Cambridge University Press.

Complementary Innovation: Systems and Technologies towards the Electric Vehicle
Pilkington, A. 1999. Complementary Innovation: Systems and Technologies towards the Electric Vehicle. in: Kogaoglu, D. and Anderson, T. (ed.) Technology and Innovation Management: Setting the Pace for the Third Millennium IEEE .

The fit and misfit of technological capability: responses to vehicle emission regulation in the US
Pilkington, A. 1998. The fit and misfit of technological capability: responses to vehicle emission regulation in the US. Technology Analysis and Strategic Management. 10 (2), pp. 211-224. https://doi.org/10.1080/09537329808524312

International Joint Ventures in Manufacturing and Design
Pilkington, A. 1998. International Joint Ventures in Manufacturing and Design. 1998 EurOMA Workshop on International Operations. Aston University, Birmingham 1998

Manufacturing Strategy Regained: Evidence for the Demise of Best-Practice
Pilkington, A. 1998. Manufacturing Strategy Regained: Evidence for the Demise of Best-Practice. California Management Review. 41 (1), pp. 31-42. https://doi.org/10.2307/41165974

Emissions or Economics: The Status and Potential of Alternative Fuel Technology
Pilkington, A. 1997. Emissions or Economics: The Status and Potential of Alternative Fuel Technology.

Transforming Rover: Renewal Against the Odds, 1981-94
Pilkington, A. 1996. Transforming Rover: Renewal Against the Odds, 1981-94. Bristol Academic Press.

Learning from joint venture: The Rover Honda relationship
Pilkington, A. 1996. Learning from joint venture: The Rover Honda relationship. Business History. 38 (1), pp. 90-114. https://doi.org/10.1080/00076799600000005

Manufacturing Methods: Lessons from the Japanese Motor Industry
Pilkington, A. 1996. Manufacturing Methods: Lessons from the Japanese Motor Industry. Asia Pacific Business Review. 2 (3), pp. 163-166. https://doi.org/10.1080/13602389600000009

Japanese Production Strategies and Competitive Success: Mazda's Quiet Revolution
Pilkington, A. 1995. Japanese Production Strategies and Competitive Success: Mazda's Quiet Revolution. Journal of Far Eastern Business. 1 (4), pp. 15-35. https://doi.org/10.1080/13602389500000014

A Benchmarking Handbook for Managers
Pilkington, A. 1994. A Benchmarking Handbook for Managers. BMW Group.

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