Exploring digital interventions for business resilience during crisis – a systematic literature review

Dzandu, M.D., De Cesare, S., Evans, R. and Tang, Y. 2024. Exploring digital interventions for business resilience during crisis – a systematic literature review. 16th International Conference on ENTERprise Information Systems (CENTERIS 2024). Funchal, Madeira, Portugal. 13 - 15 Nov 2024 Elsevier.

TitleExploring digital interventions for business resilience during crisis – a systematic literature review
AuthorsDzandu, M.D., De Cesare, S., Evans, R. and Tang, Y.
TypeConference paper
Abstract

Enterprises responded to the COVID-19 outbreak by deploying various digital technology interventions to achieve business resilience. However, little is known about the nature of enterprise digital technology resilience that emerged during the pandemic and how these can inform businesses to build resilience for future pandemics. The purpose of this study therefore is to explore digital technology interventions and enterprise resilience during the pandemic to inform the development of a pandemic resilience framework for future pandemics. A systematic literature review is being conducted on twenty-three relevant articles sourced from the Scopus database on digital technology intervention and resilience during the COVID-19 pandemic. The analysis of the relevant articles using VOSviewer visualisation revealed five key thematic areas namely information systems, digital health, digital intervention and social media; COVID-19 and wellbeing, and digital resilience. The nature, scope and type of digital technology interventions were mainly data resources, information systems and online platforms. Generally, businesses faced technical, motivational and governance challenges deploying digital technology intervention to emerge resilient from the pandemic. The study concluded that the need for future pandemic preparedness is now, and the lessons learned from businesses in using digital interventions during the recent pandemic are useful. The implications of the study for businesses, policymaking and theorizing in the area of digital intervention and resilience have been highlighted.

KeywordsEnterprises
business
digital technologies
interventions
resilience
pandemic
Year2024
Conference16th International Conference on ENTERprise Information Systems (CENTERIS 2024)
PublisherElsevier
Accepted author manuscript
License
CC BY-NC-ND 4.0
File Access Level
Open (open metadata and files)
JournalProcedia Computer Science

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Zammit, J.P., Gao, J.X., Evans, R.D. and Saunders, T. 2015. Investigating the use of social media in improving knowledge management within a collaborative product development and testing environments. International Conference on Manufacturing Research. Bath, United Kingdom 08 Sep 2015 University of Bath.

Supporting Global Automotive Product Development Projects through the Integration of Systems Engineering Knowledge
Saunders, T., Gao, J.X. and Evans, R.D. 2015. Supporting Global Automotive Product Development Projects through the Integration of Systems Engineering Knowledge. 13th International Conference on Manufacturing Research. Bath, United Kingdom 08 Sep 2015 University of Bath.

Analysing Success Factors in the Development of Absorptive Capacity in Pharmaceutical Organisations based in Pakistan
Rafique, M., Nawaz, M.T., Evans, R.D. and Agha, M. 2015. Analysing Success Factors in the Development of Absorptive Capacity in Pharmaceutical Organisations based in Pakistan. International Conference on Business Administration. Dubai, United Arab Emirates Feb 2015 WSEAS.

Integrating Social Knowledge and Collaboration Tools into Dispersed Product Development
Evans, R.D., Gao, J.X., Martin, N. and Simmonds, C. 2015. Integrating Social Knowledge and Collaboration Tools into Dispersed Product Development. International Journal of Advanced Corporate Learning. 8 (2), pp. 20-27. https://doi.org/10.3991/ijac.v8i2.4548

Ontology-based standards development: Application of OntoStanD to ebXML business process specification schema
Heravi, B.R., Lycett, M. and de Cesare, S. 2014. Ontology-based standards development: Application of OntoStanD to ebXML business process specification schema. International Journal of Accounting Information Systems. 15 (3), pp. 275-297. https://doi.org/10.1016/j.accinf.2014.01.005

A Framework for Improving the Sharing of Manufacturing Knowledge through Micro-Blogging
Evans, R.D., Gao, J.X., Owodunni, O., Shah, S., Baudry, D., Mahdikhah, S. and Messaadia, M. 2014. A Framework for Improving the Sharing of Manufacturing Knowledge through Micro-Blogging. International Conference on Advances in Production Management Systems. Ajaccio, France Sep 2014 Springer. https://doi.org/10.1007/978-3-662-44739-0_3

Towards Supplier Maturity Evaluation in Terms of PLM Collaboration
Mahdikhah, S., Messaadia, M., Baudry, D., Paquet, T., Louis, A., Mazari, B., Evans, R.D. and Gao, J.X. 2014. Towards Supplier Maturity Evaluation in Terms of PLM Collaboration. International Conference on Advances in Production Management Systems. Ajaccio, France Sep 2014 Springer. https://doi.org/10.1007/978-3-662-44739-0_25

Using Web 2.0-Based Groupware to Facilitate Collaborative Design in Engineering Education Scheme Projects
Evans, R.D., Gao, J.X., Martin, N. and Simmonds, C. 2014. Using Web 2.0-Based Groupware to Facilitate Collaborative Design in Engineering Education Scheme Projects. International Conference on Interactive Collaborative Learning. Dubai, United Arab Emirates Dec 2014 IEEE . https://doi.org/10.1109/ICL.2014.7017805

Knowledge Management for Maintenance, Repair and Service of Manufacturing System
Wan, S., Gao, J.X., Li, D. and Evans, R.D. 2014. Knowledge Management for Maintenance, Repair and Service of Manufacturing System. International Conference on Manufacturing Research. Southampton, UK Sep 2014 Southampton Solent University.

A Business Process Modelling Approach to Improve OEM and Supplier Collaboration
Mahdikhah, S., Messaadia, M., Baudry, D., Evans, R.D. and Louis, A. 2014. A Business Process Modelling Approach to Improve OEM and Supplier Collaboration. Journal of Advanced Management Science. 2 (3), pp. 246-253. https://doi.org/10.12720/joams.2.3.246-253

An Investigation into the Potential Use of Social Media Technologies to improve the Product Development Functions within the Aerospace and Defence Industry
Evans, R.D., Gao, J.X., Martin, N. and Simmonds, C. 2012. An Investigation into the Potential Use of Social Media Technologies to improve the Product Development Functions within the Aerospace and Defence Industry. International Conference on Manufacturing Research. Birmingham, UK Sep 2012 Aston Business School.

An Investigation into Collaboration and Knowledge Management during Product Development in the Aerospace and Defence Industry
Evans, R.D., Gao, J.X., Woodhead, S., Martin, N. and Simmonds, C. 2012. An Investigation into Collaboration and Knowledge Management during Product Development in the Aerospace and Defence Industry. International Conference on Knowledge Management and Information Sharing. Barcelona, Spain Oct 2012 SCITEPRESS. https://doi.org/10.5220/0004111001130118

A Dynamic Knowledge Management Framework for the High Value Manufacturing Industry
Piorkowski, B.A., Evans, R.D., Martin, N. and Gao, J.X. 2012. A Dynamic Knowledge Management Framework for the High Value Manufacturing Industry. International Journal of Production Research. 57 (7), pp. 2176-2185. https://doi.org/10.1080/00207543.2012.709650

A Case-study: Finding References to Product Development Knowledge from Analysis of Face-to-Face Meetings
Piorkowski, B.A., Gao, J.X. and Evans, R.D. 2011. A Case-study: Finding References to Product Development Knowledge from Analysis of Face-to-Face Meetings. International Conference on Life Cycle Engineering. Technische Universität Braunschweig, Germany May 2011 Springer. https://doi.org/10.1007/978-3-642-19692-8_98

Development of a Face-to-Face Meeting Capture and Indexing Process
Piorkowski, B.A., Evans, R.D. and Gao, J.X. 2011. Development of a Face-to-Face Meeting Capture and Indexing Process. International Conference on Computer Supported Cooperative Work in Design. Lausanne, Switzerland Jun 2011 IEEE . https://doi.org/10.1109/CSCWD.2011.5960047

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