Pathak, B., Dzandu, M.D. and Zdravcheva, S. 2025. Towards a Rights-Based Approach to AI Chatbot Usage: Navigating Ethical Considerations in ChatGPT Interactions. 31st Americas Conference on Information Systems (AMCIS). Montréal, Canada 14 - 16 Aug 2025 Association of Information Systems.
| Title | Towards a Rights-Based Approach to AI Chatbot Usage: Navigating Ethical Considerations in ChatGPT Interactions |
|---|---|
| Authors | Pathak, B., Dzandu, M.D. and Zdravcheva, S. |
| Type | Conference paper |
| Abstract | This research investigates the ethical dimensions of AI chatbot usage, with a specific focus on ChatGPT. Through an exploration of user perspectives (N=20), the study examines the ethical challenges users encounter and identifies actionable strategies for responsible AI usage. Grounded in Rights-Based Theory, this study employs a qualitative research design to explore the lived experiences of users. Findings from semi-structured interviews reveal ten key themes, with privacy and security, bias and misinformation, integrity, accountability and transparency, and over-reliance on AI emerging as the primary ethical considerations. To address these concerns, users and developers adopt five key strategies: data protection, fact-checking and verification, citation and attribution, developer accountability and user engagement, and responsible AI usage. This research contributes to Rights-Based Theory by reinforcing users' fundamental rights to privacy, unbiased information, integrity, and accountability, while also emphasising the ethical responsibilities of both users and developers in AI governance. |
| Keywords | AI, ChatGPT use, ethical challenges, user perspective, privacy, bias, misinformation. |
| Year | 2025 |
| Conference | 31st Americas Conference on Information Systems (AMCIS) |
| Publisher | Association of Information Systems |
| Web address (URL) of conference proceedings | https://aisnet.org/page/AMCISPage |