Acceptability of the COVID-19 contact-tracing app – Does culture matter?

Dzandu, M.D., Pathak, B. and De Cesare, S. 2022. Acceptability of the COVID-19 contact-tracing app – Does culture matter? Government Information Quarterly. 101750. https://doi.org/10.1016/j.giq.2022.101750

TitleAcceptability of the COVID-19 contact-tracing app – Does culture matter?
TypeJournal article
AuthorsDzandu, M.D., Pathak, B. and De Cesare, S.
Abstract

During the pandemic, several countries deployed contact-tracing apps in order to contain or reduce the community spread of COVID-19. However, the success rate in terms of acceptance and use of these apps was reportedly low. Using information gathered from citizens across four European countries and the United States of America, this study explores the role of national culture in relation to the acceptance of these apps.

Using partial least squares structural equation modelling (PLS-SEM), an analysis was undertaken of 3595 records from a cross-country survey dataset that is in the public domain and can be obtained from the Centre for Open Science (Study 1). This analysis was followed by another survey comprising 910 respondents (Study 2). The research model was then validated by using a qualitative approach and undertaking interviews with 51 participants from four countries (Study 3). The results confirmed the moderating role of national culture on the acceptability of the contact-tracing apps in relation to power-distance, masculinity, individualism, long-term orientation and indulgence in the pre-deployment phase (Study 1). There were, however, no significant differences in acceptability of the apps between countries in relation to uncertainty avoidance; and none of the hypotheses in Study 2 was supported.

The study concludes that national culture is significant in terms of the acceptance of COVID-19 apps only during the pre-deployment phase; therefore attention is required with pertinence to pre-deployment strategies. Recommendations regarding how governments and public health institutions can increase the acceptability of contact-tracing apps have been highlighted.

KeywordsCOVID-19
National culture
Pandemic
Information system
Contact-tracing app
Technology acceptance
Article number101750
JournalGovernment Information Quarterly
ISSN0740-624X
Year2022
PublisherElsevier
Publisher's version
License
CC BY-NC-ND 4.0
File Access Level
Open (open metadata and files)
Digital Object Identifier (DOI)https://doi.org/10.1016/j.giq.2022.101750
PubMed ID35909915
Publication dates
Published online27 Jul 2022

Related outputs

Mitigating Pandemics Through the Adaptation of Digital Technologies – Towards a Digital Resilience Framework
Dzandu, M.D., De Cesare, S., Evans, R. and Tang, Y. 2024. Mitigating Pandemics Through the Adaptation of Digital Technologies – Towards a Digital Resilience Framework. 2024 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM2024). Bangkok, Thailand 15 - 18 Dec 2024 IEEE .

Exploring digital interventions for business resilience during crisis – a systematic literature review
Dzandu, M.D., De Cesare, S., Evans, R. and Tang, Y. 2024. Exploring digital interventions for business resilience during crisis – a systematic literature review. 16th International Conference on ENTERprise Information Systems (CENTERIS 2024). Funchal, Madeira, Portugal. 13 - 15 Nov 2024 Elsevier.

The Cart before the Horse or the Horse before the Cart – towards AI Policy for Business Practices in Africa
Dzandu, M.D. and Asiedu, S.T. 2024. The Cart before the Horse or the Horse before the Cart – towards AI Policy for Business Practices in Africa. iSCSi’24 - International Conference on Industry Sciences and Computer Science Innovation. Porto, Portugal 29 - 31 Oct 2024 Elsevier.

Understanding Consumers’ Continuous use of Fintech Solutions in Emerging Economies: A Blended Theory Approach
Charles Hanu, Michael D. Dzandu and Hayford Amegbe 2024. Understanding Consumers’ Continuous use of Fintech Solutions in Emerging Economies: A Blended Theory Approach. IEEE Transactions on Engineering Management. 71, pp. 11053-11065. https://doi.org/10.1109/tem.2024.3401095

Towards the acceptance of autonomous vehicles: The role of government and vehicle manufacturers
Mihov, B., Pathak, B., Gulliver, S. and Dzandu, M.D. 2024. Towards the acceptance of autonomous vehicles: The role of government and vehicle manufacturers. AMCIS 2024: the Americas Conference on Information Systems. Salt Lake City, Utah, USA 15 - 17 Aug 2024 Association for Information Systems.

AI in Software Programming: Understanding Emotional Responses to GitHub Copilot
Eshraghian, F., Hafezieh, N., Farivar, F. and De Cesare, S. 2024. AI in Software Programming: Understanding Emotional Responses to GitHub Copilot. Information Technology & People. Advanced online publication. https://doi.org/10.1108/ITP-01-2023-0084

Remote Working and Task Innovativeness – an Integrated Resource Based View and Antecedent-Behaviour-Consequence Perspective
Dzandu, M.D., Hatsu, S. and De Cesare, S. 2023. Remote Working and Task Innovativeness – an Integrated Resource Based View and Antecedent-Behaviour-Consequence Perspective. Information Systems Frontiers. Advanced online publication. https://doi.org/10.1007/s10796-023-10452-z

Exploring the Effect of Mindset on Project Manager Wellbeing
Uribe Fiallega, A.S., Amin, N., Issa, D. and Dzandu, M.D. 2023. Exploring the Effect of Mindset on Project Manager Wellbeing. International Conference on Project MANagement -ProjMAN2023. Porto, Portugal 08 - 10 Nov 2023 Elsevier. https://doi.org/10.1016/j.procs.2024.06.364

Forging organizational resilience through green value co‐creation: The role of green technology, green operations, and green transaction capabilities
Borah, P., Dogbe, C., Dzandu, Michael D. and Pomegbe, W. 2023. Forging organizational resilience through green value co‐creation: The role of green technology, green operations, and green transaction capabilities. Business Strategy and The Environment. 32 (8), pp. 5734-5747. https://doi.org/10.1002/bse.3446

Discerning popularity of innovations on digital platforms using an exploratory developer motivational perspective framework
Basu, A., Eshraghian, F. and De Cesare, S. 2023. Discerning popularity of innovations on digital platforms using an exploratory developer motivational perspective framework. European Group for Organizational Studies (EGOS) 2023. University of Cagliari, Cagliari, Italy 06 - 08 Jul 2023

Dynamics of Emotions Towards AI-Powered Technologies: A Study of GitHub Copilot
Eshraghian, F., Hafezieh, N., Farivar, F. and De Cesare, S. 2023. Dynamics of Emotions Towards AI-Powered Technologies: A Study of GitHub Copilot. Academy of Management (AOM) Annual Meeting 2023. Boston, Massachusetts, USA 08 Jul - 04 Aug 2023 Academy of Management. https://doi.org/10.5465/amproc.2023.16147abstract

A paradigm shift for medical health care to focus on a service-value approach to achieve greater patient satisfaction.
Ali, N. and Dzandu, M.D. 2023. A paradigm shift for medical health care to focus on a service-value approach to achieve greater patient satisfaction. Journal of Health, Organisation and Management. 37 (2), pp. 133-157. https://doi.org/10.1108/jhom-06-2022-0180

Antecedent, behaviour, and consequence (a-b-c) of deploying the contact tracing app in response to COVID-19: Evidence from Europe
Dzandu, M.D. 2023. Antecedent, behaviour, and consequence (a-b-c) of deploying the contact tracing app in response to COVID-19: Evidence from Europe. Technological Forecasting and Social Change. 187 122217. https://doi.org/10.1016/j.techfore.2022.122217

A two-country study on the psychological antecedents to cryptocurrency investment decision-making
Osakwe, C.N., Dzandu, M.D., Amegbe, H., Warsame, M.H. and Ramayah, T. 2022. A two-country study on the psychological antecedents to cryptocurrency investment decision-making. Journal of Global Information Technology Management. 25 (4), pp. 302-323. https://doi.org/10.1080/1097198X.2022.2132087

Gamification of mobile money payment for generating customer value in emerging economies: The social impact theory perspective
Dzandu, M.D., Hanu, C. and Amegbe, H. 2022. Gamification of mobile money payment for generating customer value in emerging economies: The social impact theory perspective. Technological Forecasting & Social Change. 185 122049. https://doi.org/10.1016/j.techfore.2022.122049

The Antecedents of Consumer Online Shopping Usage in an Emerging Economy: A Conceptual Study
Asamoah, C.A., Dzandu, M.D. and Klapalová, A. 2022. The Antecedents of Consumer Online Shopping Usage in an Emerging Economy: A Conceptual Study. 7th International Conference on Finance and Economics (ICFE 2022). Ton Duc Thang University, Ho Chi Minh City, Vietnam 21 - 23 Sep 2022

Exploring the relationship between personal and work characteristics of project managers and psychological safety in virtual teams
Dzandu, M.D., Theophilus, I. and Issa, D. 2022. Exploring the relationship between personal and work characteristics of project managers and psychological safety in virtual teams. International Conference on Project MANagement - ProjMAN 2022. Lisbon, Portugal 09 - 11 Nov 2022 Elsevier.

Diy laboratories, their practices, and challenges – a systematic literature review
Dzandu, M.D. and Pathak, B. 2021. Diy laboratories, their practices, and challenges – a systematic literature review. Technology Analysis & Strategic Management. 33 (10), pp. 1242-1254. https://doi.org/10.1080/09537325.2021.1968373

The End of the Beginning: Achieving Value for Money from Government Digital Transformation Projects
Cha, J., Dzandu, M.D. and Winch, G. 2021. The End of the Beginning: Achieving Value for Money from Government Digital Transformation Projects. British Academy of Management (BAM) Conference 2021. Lancaster, UK 31 Aug - 03 Sep 2021

Spatiotemporal impact of major events on air quality based on spatial differences-in-differences model: big data analysis from China
Guo, J., Wu, X., Guo, Y., Tang, Y. and Dzandu, M. D. 2021. Spatiotemporal impact of major events on air quality based on spatial differences-in-differences model: big data analysis from China. Natural Hazards. https://doi.org/10.1007/s11069-021-04517-y

How to counter organisational inertia to enable knowledge management practices adoption in public sector organisations
Ashok, M., Al Badi Al Dhaheri, M.S.M., Mouza, M.R. and Dzandu, M. 2021. How to counter organisational inertia to enable knowledge management practices adoption in public sector organisations. Journal of Knowledge Management. 25 (9), pp. 2245-2273. https://doi.org/10.1108/JKM-09-2020-0700

The role of brand love on bank customers' perceptions of corporate social responsibility
Amegbe, H., Dzandu, M.D. and Hanu, C. 2021. The role of brand love on bank customers' perceptions of corporate social responsibility. International Journal of Bank Marketing. 39 (1), pp. 189-208. https://doi.org/10.1108/IJBM-07-2020-0356

Implicit requirements for ontological multi-level types in the UNICLASS classification
Partridge, Chris, Mitchell, Andrew, da Silva, Marco, Soto, Oscar Xiberta, West, Matthew, Khan, Mesbah and de Cesare, Sergio 2020. Implicit requirements for ontological multi-level types in the UNICLASS classification. 23rd ACM/IEEE International Conference on Model Driven Engineering Languages and Systems. Virtual Event, Canada Oct 2020 ACM. https://doi.org/10.1145/3417990.3421414

Comprehending 3D and 4D ontology-driven conceptual models: An empirical study
Verdonck, M., Gailly, F. and De Cesare, S. 2020. Comprehending 3D and 4D ontology-driven conceptual models: An empirical study. Information Systems. 93 101568. https://doi.org/10.1016/j.is.2020.101568

Grounding for an Enterprise Computing Nomenclature Ontology
Partridge, C., Mitchell, A. and de Cesare, S. 2019. Grounding for an Enterprise Computing Nomenclature Ontology. in: Laender, A., Pernici, B., Lim, E.P. and de Oliveira, J. (ed.) Conceptual Modeling. ER 2019 Springer.

Coordinate Systems: Level Ascending Ontological Options
Partridge, C., Mitchell, A., Loneragan, M., Atkinson, H., De Cesare, S. and Khan, M. 2019. Coordinate Systems: Level Ascending Ontological Options. 2019 ACM/IEEE 22nd International Conference on Model Driven Engineering Languages and Systems Companion (MODELS-C). Munich, Germany 15 - 20 Sep 2019 IEEE . https://doi.org/10.1109/MODELS-C.2019.00017

Thoroughly Modern Accounting: Shifting to a De Re Conceptual Pattern for Debits and Credits
Chris Partridge, Mesbah Khan, Sergio de Cesare, Frederik Gailly, Michael Verdonck and Andrew Mitchell 2018. Thoroughly Modern Accounting: Shifting to a De Re Conceptual Pattern for Debits and Credits. in: Woo C., Lu J., Li Z., Ling T., Li G. and Lee M. (ed.) Advances in Conceptual Modeling. ER 2018 Springer. pp. 134-148

A Conceptual Framework for Servitization in Industry 4.0: Distilling Directions for Future Research
Ennis, C., Barnett, N., De Cesare, S., Lander, R. and Pilkington, A. 2018. A Conceptual Framework for Servitization in Industry 4.0: Distilling Directions for Future Research. The Advance Services Group Spring Servitization Conference 2018. Copenhagen Business School 14 - 16 May 2018 Aston University and Higher Education Academy.

Costs and benefits to small companies of digital reporting
Collis, J., Alkhatib, E. and de Cesare, S. 2018. Costs and benefits to small companies of digital reporting. ACCA.

Formalization of the Classification Pattern: Survey of Classification Modeling in Information Systems Engineering
Partridge, C., de Cesare, S., Mitchell, A. and Odell, J. 2018. Formalization of the Classification Pattern: Survey of Classification Modeling in Information Systems Engineering. Software & Systems Modeling. 17 (1), pp. 167-203. https://doi.org/10.1007/s10270-016-0521-5

BORO as a Foundation to Enterprise Ontology
de Cesare, S. and Partridge, C. 2016. BORO as a Foundation to Enterprise Ontology. Journal of Information Systems. 30 (2), pp. 83-112. https://doi.org/10.2308/isys-51428

Quantifying StockTwits semantic terms’ trading behavior in financial markets: An effective application of decision tree algorithms
Al Nasseri, A.A., Tucker, A. and de Cesare, S. 2015. Quantifying StockTwits semantic terms’ trading behavior in financial markets: An effective application of decision tree algorithms. Expert Systems with Applications. 42 (23), pp. 9192-9210. https://doi.org/10.1016/j.eswa.2015.08.008

Ontology-Driven Conceptual Modeling: A Systematic Literature Mapping and Review
Verdonck, M., Gailly, F., De Cesare, S. and Poels, G. 2015. Ontology-Driven Conceptual Modeling: A Systematic Literature Mapping and Review. Applied Ontology. 10 (3-4), pp. 197-227. https://doi.org/10.3233/AO-150154

Ontology-based standards development: Application of OntoStanD to ebXML business process specification schema
Heravi, B.R., Lycett, M. and de Cesare, S. 2014. Ontology-based standards development: Application of OntoStanD to ebXML business process specification schema. International Journal of Accounting Information Systems. 15 (3), pp. 275-297. https://doi.org/10.1016/j.accinf.2014.01.005

Permalink - https://westminsterresearch.westminster.ac.uk/item/vx9z4/acceptability-of-the-covid-19-contact-tracing-app-does-culture-matter


Share this

Usage statistics

161 total views
58 total downloads
These values cover views and downloads from WestminsterResearch and are for the period from September 2nd 2018, when this repository was created.