Zhang, W., Deng, Z., Hong, Z., Evans, R.D., Ma, J. and Zhang, H. 2018. Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website. Journal of Medical Internet Research. 20 (1), p. e35 e35. https://doi.org/10.2196/jmir.8223
| Title | Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website |
|---|---|
| Authors | Zhang, W., Deng, Z., Hong, Z., Evans, R.D., Ma, J. and Zhang, H. |
| Abstract | Background: With the rise in popularity of Web 2.0 technologies, the sharing of patient experiences about physicians on online forums and medical websites has become a common practice. However, negative comments posted by patients are considered to be more influential by other patients and physicians than those that are satisfactory. Objective: The aim of this study was to analyze negative comments posted online about physicians and to identify possible solutions to improve patient satisfaction, as well as their relationship with physicians. Methods: A Java-based program was developed to collect patient comments on the Good Doctor website, one of the most popular online health communities in China. A total of 3012 negative comments concerning 1029 physicians (mean 2.93 [SD 4.14]) from 5 highly ranked hospitals in Beijing were extracted for content analysis. An initial coding framework was constructed with 2 research assistants involved in the codification. Results: Analysis, based on the collected 3012 negative comments, revealed that unhappy patients are not alike and that their complaints cover a wide range of issues experienced throughout the whole process of medical consultation. Among them, physicians in Obstetrics and Gynecology (606/3012, 20.12%; P=.001) and Internal Medicine (487/3012, 16.17%; P=.80) received the most negative comments. For negative comments per physician, Dermatology and Sexually Transmitted Diseases (mean 5.72, P<.001) and Andrology (mean 5, P=.02) ranked the highest. Complaints relating to insufficient medical consultation duration (577/3012, 19.16%), physician impatience (527/3012, 17.50%), and perceived poor therapeutic effect (370/3012, 12.28%) received the highest number of negative comments. Specific groups of people, such as those accompanying older patients or children, traveling patients, or very important person registrants, were shown to demonstrate little tolerance for poor medical service. Conclusions: Analysis of online patient complaints provides an innovative approach to understand factors associated with patient dissatisfaction. The outcomes of this study could be of benefit to hospitals or physicians seeking to improve their delivery of patient-centered services. Patients are expected to be more understanding of overloaded physicians’ workloads, which are impacted by China’s stretched medical resources, as efforts are made to build more harmonious physician-patient relationships. |
| Keywords | patient satisfaction |
| physician-patient relationship | |
| Good Doctors website | |
| patient complaint | |
| Article number | e35 |
| Journal | Journal of Medical Internet Research |
| Journal citation | 20 (1), p. e35 |
| ISSN | 1438-8871 |
| Year | 2018 |
| Publisher | JMIR Publications |
| Publisher's version | |
| Digital Object Identifier (DOI) | https://doi.org/10.2196/jmir.8223 |
| Web address (URL) | http://www.jmir.org/2018/1/e35/ |
| Publication dates | |
| Published | 25 Jan 2018 |
| License | CC BY 4.0 |
Mitigating Pandemics Through the Adaptation of Digital Technologies – Towards a Digital Resilience Framework
Dzandu, M.D., De Cesare, S., Evans, R. and Tang, Y. 2024. Mitigating Pandemics Through the Adaptation of Digital Technologies – Towards a Digital Resilience Framework. 2024 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM2024). Bangkok, Thailand 15 - 18 Dec 2024 IEEE .
Exploring digital interventions for business resilience during crisis – a systematic literature review
Dzandu, M.D., De Cesare, S., Evans, R. and Tang, Y. 2024. Exploring digital interventions for business resilience during crisis – a systematic literature review. 16th International Conference on ENTERprise Information Systems (CENTERIS 2024). Funchal, Madeira, Portugal. 13 - 15 Nov 2024 Elsevier.
Start-ups’ Use of Knowledge Spillovers for Product Innovation: The Influence of Entrepreneurial Ecosystems and Virtual Platforms
Pilkington, A., Cuvero Calero, M., Granados, M. and Evans, R.D. 2022. Start-ups’ Use of Knowledge Spillovers for Product Innovation: The Influence of Entrepreneurial Ecosystems and Virtual Platforms. R & D Management. 53 (4), pp. 584-602. https://doi.org/10.1111/radm.12567
A Taxonomy of Knowledge Spillovers for High-Tech Start-ups Development
Cuvero Calero, M., Evans, R.D., Granados, M. and Pilkington, A. 2019. A Taxonomy of Knowledge Spillovers for High-Tech Start-ups Development. 2019 IEEE Technology & Engineering Management Conference (TEMSCON). Atlanta, GA, USA 12 - 14 Jun 2019 IEEE . https://doi.org/10.1109/TEMSCON.2019.8813606
Towards Team Formation Using Belbin Role Types and a Social Networks Analysis Approach
Flores-Parra, J., Castañón-Puga, M., Evans, R.D., Rosales-Cisneros, R. and Gaxiola-Pacheco, C. 2018. Towards Team Formation Using Belbin Role Types and a Social Networks Analysis Approach. IEEE Technology and Engineering Management Conference. Chicago, USA 28 Jun - 01 Jul 2018 IEEE . https://doi.org/10.1109/TEMSCON.2018.8488386
Contributions of Knowledge Management to Firm Competitiveness from a Complexity Approach
Ahumada-Tello, E., Castañon-Puga, M., Evans, R.D. and Gaxiola-Pacheco, C. 2018. Contributions of Knowledge Management to Firm Competitiveness from a Complexity Approach. IEEE Technology and Engineering Management Conference. Chicago, USA 28 Jun - 01 Jul 2018 IEEE . https://doi.org/10.1109/TEMSCON.2018.8488416
Factors Affecting Corporate Happiness within Technology-Based Firms in Andalucia
Ahumada-Tello, E., Ravina-Ripoll, R., Callano-Coronil, A. and Evans, R.D. 2018. Factors Affecting Corporate Happiness within Technology-Based Firms in Andalucia. IEEE Technology and Engineering Management Conference. Chicago, USA 28 Jun - 01 Jul 2018 IEEE . https://doi.org/10.1109/TEMSCON.2018.8488441
Evaluating Socioeconomic Influences on Pinterest Consumer Behavior
Schmidt, C.A. and Evans, R.D. 2018. Evaluating Socioeconomic Influences on Pinterest Consumer Behavior. IEEE Technology and Engineering Management Conference. Chicago, USA 28 Jun - 01 Jul 2018 IEEE . https://doi.org/10.1109/TEMSCON.2018.8488427
A Knowledge Spillover-based Approach to New Product Conceptualization
Cuvero, M., Evans, R.D., Granados, M. and Pilkington, A. 2018. A Knowledge Spillover-based Approach to New Product Conceptualization. IEEE Technology and Engineering Management Conference. Chicago, USA 28 Jun - 01 Jul 2018 IEEE . https://doi.org/10.1109/TEMSCON.2018.8488426
Social Media Landscape of the Tertiary Referral Hospitals in China: Observational Descriptive Study
Zhang, W., Deng, Z., Evans, R.D., Xiang, F., Ye, Q. and Zeng, R. 2018. Social Media Landscape of the Tertiary Referral Hospitals in China: Observational Descriptive Study. Journal of Medical Internet Research. 20 (8) e249. https://doi.org/10.2196/jmir.9607
Visualizing Collaboration Characteristics and Topic Burst on International Mobile Health Research: Bibliometric Analysis
Shen, L., Xiong, B., Li, W., Lan, F., Evans, R. and Zhang, W. 2018. Visualizing Collaboration Characteristics and Topic Burst on International Mobile Health Research: Bibliometric Analysis. JMIR Mhealth Uhealth. 6 (6) e135. https://doi.org/10.2196/mhealth.9581
Identifying Contributing Factors to Sustainability Awareness in the Norwegian Software Industry
Vister, K.K. and Evans, R.D. 2018. Identifying Contributing Factors to Sustainability Awareness in the Norwegian Software Industry. IEEE International Conference on Knowledge-Based Engineering and Innovation. Tehran, Iran 22 Dec 2017 IEEE . https://doi.org/10.1109/KBEI.2017.8324888
Modelling the Interaction Levels in HCI Using an Intelligent Hybrid System with Interactive Agents: A Case Study of an Interactive Museum Exhibition Module in Mexico
Rosales, R., Castañón-Puga, M., Lara-Rosano, F., Flores-Parra, J., Evans, R., Osuna-Millan, N. and Gaxiola-Pacheco, C. 2018. Modelling the Interaction Levels in HCI Using an Intelligent Hybrid System with Interactive Agents: A Case Study of an Interactive Museum Exhibition Module in Mexico. Applied Sciences. 8 (3) 446. https://doi.org/10.3390/app8030446
A new paradigm for virtual knowledge sharing in product development based on emergent social software platforms
Evans, R.D., Gao, J.X., Martin, N. and Simmonds, C. 2018. A new paradigm for virtual knowledge sharing in product development based on emergent social software platforms. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture. 232 (13), pp. 2297-2308. https://doi.org/10.1177/0954405417699018
A Knowledge Capturing and Sharing Framework for Improving the Testing Processes in Global Product Development Using Storytelling and Video Sharing
Zammit, J.P., Gao, J.X., Evans, R.D. and Maropoulos, P. 2018. A Knowledge Capturing and Sharing Framework for Improving the Testing Processes in Global Product Development Using Storytelling and Video Sharing. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture. 232 (18), pp. 2286-2296. https://doi.org/10.1177/0954405417694062
Towards Internationalization: A Critical Assessment of China's Public Administration Research in a Global Context 2000-2014
Zhang, W., Xu, X., Evans, R.D. and Yang, F. 2018. Towards Internationalization: A Critical Assessment of China's Public Administration Research in a Global Context 2000-2014. International Public Management Journal. 21 (1), pp. 74-104. https://doi.org/10.1080/10967494.2016.1276036
The Challenges of Adopting PLM Tools Involving Diversified Technologies in Today’s Automotive Supplier Business
Zammit, J.P., Gao, J.X. and Evans, R.D. 2017. The Challenges of Adopting PLM Tools Involving Diversified Technologies in Today’s Automotive Supplier Business. in: Rios, J., Bernard, A., Bouras, A. and Fourou, S. (ed.) Product Lifecycle Management and the Industry of the Future Springer. pp. 59-68
Manufacturing Process Innovation-Oriented Knowledge Evaluation Using MCDM and Fuzzy Linguistic Computing in an Open Innovation Environment
Wang, G., Tian, X., Hu, Y., Evans, R.D., Tian, M. and Wang, R. 2017. Manufacturing Process Innovation-Oriented Knowledge Evaluation Using MCDM and Fuzzy Linguistic Computing in an Open Innovation Environment. Sustainability. 9 (9) 1630. https://doi.org/10.3390/su9091630
Exploring the Open Innovation Practices of Three Multi-National Manufacturing Firms
Evans, R.D. and Rion-Davies, D. 2017. Exploring the Open Innovation Practices of Three Multi-National Manufacturing Firms. Gao, J.X. (ed.) International Conference on Manufacturing Research. London, UK 05 - 07 Sep 2017 IOS Press. https://doi.org/10.3233/978-1-61499-792-4-301
Identification of Critical Building Blocks in PLM System Implementation in the Automotive Supply Chain
Evans, R.D., Zammit, J.P. and Gao, J.X. 2017. Identification of Critical Building Blocks in PLM System Implementation in the Automotive Supply Chain. Gao, J.X. (ed.) International Conference on Manufacturing Research. London, UK 05 - 07 Sep 2017 IOS Press. https://doi.org/10.3233/978-1-61499-792-4-482
Assessing the Role of Knowledge and Project Management in the Competitiveness of Manufacturing Firms in Baja California
Evans, R.D., Ahumada-Tello, E. and Castañón-Puga, M. 2017. Assessing the Role of Knowledge and Project Management in the Competitiveness of Manufacturing Firms in Baja California. Gao, J.X. (ed.) International Conference on Manufacturing Research. London, UK 05 - 07 Sep 2017 IOS Press. https://doi.org/10.3233/978-1-61499-792-4-540
Modelling the Interruption on HCI Using BDI Agents with the Fuzzy Perceptions Approach: An Interactive Museum Case Study in Mexico
Rosales, R., Castañón-Puga, M., Lara-Rosano, F., Evans, R.D., Osuna-Millan, N. and Flores-Ortiz, M.V. 2017. Modelling the Interruption on HCI Using BDI Agents with the Fuzzy Perceptions Approach: An Interactive Museum Case Study in Mexico. Applied Sciences. 7 (8) 832. https://doi.org/10.3390/app7080832
Yammer: Investigating its Impact on Employee Knowledge Sharing during Product Development
Evans, R.D., Ahumada-Tello, E. and Zammit, J. 2017. Yammer: Investigating its Impact on Employee Knowledge Sharing during Product Development. 2017 IEEE Technology & Engineering Management Conference (TEMSCON). Santa Clara, CA, USA 08 - 10 Jun 2017 IEEE . https://doi.org/10.1109/TEMSCON.2017.7998410
Knowledge Management and Collaboration Strategies for Technology-Based Firms in Baja California
Ahumada-Tello, E., Evans, R.D. and Castañon Puga, M. 2017. Knowledge Management and Collaboration Strategies for Technology-Based Firms in Baja California. 2017 IEEE Technology & Engineering Management Conference (TEMSCON). Santa Clara, CA, USA 08 - 10 Jun 2017 IEEE . https://doi.org/10.1109/TEMSCON.2017.7998416
An Investigation into Value Co-creation in Service Supply Chains
Nguyen, T., Wu, R.Y. and Evans, R.D. 2017. An Investigation into Value Co-creation in Service Supply Chains . 2017 IEEE Technology & Engineering Management Conference (TEMSCON). Santa Clara, CA, USA 08 - 10 Jun 2017 IEEE . https://doi.org/10.1109/TEMSCON.2017.7998411
Capturing and Sharing Product Development Knowledge using Storytelling and Video Sharing
Zammit, J.P., Gao, J.X. and Evans, R.D. 2016. Capturing and Sharing Product Development Knowledge using Storytelling and Video Sharing. International Conference on Digital Enterprise Technology. Nanjing, China 29 - 31 Mar 2016 Elsevier. https://doi.org/10.1016/j.procir.2016.10.081
Four-view analysis of the perceived organisational changes required to implement micro-blogging during product conceptualisation for capturing consumer conversations
Evans, R.D., Souri, M.S., Wang, G. and Zammit, J.P. 2016. Four-view analysis of the perceived organisational changes required to implement micro-blogging during product conceptualisation for capturing consumer conversations. International Conference on Digital Enterprise Technology. Nanjing, China 29 - 31 Mar 2016 Elsevier. https://doi.org/10.1016/j.procir.2016.10.079
Extraction of Principle Knowledge from Process Patents for Manufacturing Process Innovation
Wang, G., Tian, X., Geng, J., Evans, R.D. and Che, S. 2016. Extraction of Principle Knowledge from Process Patents for Manufacturing Process Innovation. International Conference on Digital Enterprise Technology. Nanjing, China 29 - 31 Mar 2016 Elsevier. https://doi.org/10.1016/j.procir.2016.10.053
Development of a knowledge sharing framework for improving the testing processes in global product development
Zammit, J.P., Gao, J.X. and Evans, R. 2016. Development of a knowledge sharing framework for improving the testing processes in global product development. International Journal of Product Lifecycle Management. 9 (1), pp. 1-18. https://doi.org/10.1504/IJPLM.2016.078853
Enhancing Knowledge Acquisition in Pharmaceutical Organisations based in Pakistan
Rafique, M., Evans, R.D., Khaliq, R. and Hamid, T. 2016. Enhancing Knowledge Acquisition in Pharmaceutical Organisations based in Pakistan. The International Technology Management Review. 6 (14), pp. 1-6.
A Social Networking Strategy for Improving Knowledge Management and Communication in the Travel Industry
Lewis-Pryde, J. and Evans, R.D. 2016. A Social Networking Strategy for Improving Knowledge Management and Communication in the Travel Industry. 3rd Multidisciplinary International Social Networks Conference. New Jersey, USA 15 - 17 Aug 2016 ACM. https://doi.org/10.1145/2955129.2955143
Social Media Strategies in the Retail Sector: Analysis and Recommendations for Three Multi-National Retailers
Sadler, R. and Evans, R.D. 2016. Social Media Strategies in the Retail Sector: Analysis and Recommendations for Three Multi-National Retailers. 3rd Multidisciplinary International Social Networks Conference. New Jersey, USA 15 - 17 Aug 2016 ACM. https://doi.org/10.1145/2955129.2955130
Crowdsourcing User-Contributed Solutions to Aerospace Product Development Issues through Micro-Blogging
Evans, R.D., Gao, J.X., Mahdikhah, S., Messaadia, M. and Baudry, D. 2016. Crowdsourcing User-Contributed Solutions to Aerospace Product Development Issues through Micro-Blogging. Electronic Journal of Knowledge Management. 14 (2), pp. 126-136.
A Framework to Capture and Share Knowledge Using Storytelling and Video Sharing in Global Product Development
Zammit, J.P., Gao, J.X. and Evans, R.D. 2016. A Framework to Capture and Share Knowledge Using Storytelling and Video Sharing in Global Product Development. IFIP WG 5.1 International Conference, PLM 2015. Doha, Qatar Oct 2015 Springer. https://doi.org/10.1007/978-3-319-33111-9_24
Exploring the benefits of using Enterprise 2.0 tools to facilitate collaboration during product development
Evans, R.D., Gao, J.X., Martin, N. and Simmonds, C. 2016. Exploring the benefits of using Enterprise 2.0 tools to facilitate collaboration during product development. International Journal of Product Lifecycle Management. 8 (3), pp. 233-252. https://doi.org/10.1504/IJPLM.2015.074143
A Review of Crowdsourcing Literature Related to the Manufacturing Industry
Evans, R.D., Gao, J.X., Mahdikhah, S., Messaadia, M. and Baudry, D. 2016. A Review of Crowdsourcing Literature Related to the Manufacturing Industry. Journal of Advanced Management Science. 4 (3), pp. 224-321 7. https://doi.org/10.12720/joams.4.3.224-231
Using micro-blogging to dismantle knowledge hierarchies in product development teams
Evans, R.D. and Rafique, M. 2015. Using micro-blogging to dismantle knowledge hierarchies in product development teams. IEEE International Conference on Knowledge-Based Engineering and Innovation. Tehran, Iran 05 Nov 2015 IEEE . https://doi.org/10.1109/KBEI.2015.7436025
Absorptive Capacity: A Hub of Blue Ocean and Red Ocean Strategies and Capability Transformation in Innovative Business Environments
Rafique, M., Evans, R.D. and Nawaz, M.T. 2015. Absorptive Capacity: A Hub of Blue Ocean and Red Ocean Strategies and Capability Transformation in Innovative Business Environments. IEEE International Conference on Knowledge-Based Engineering and Innovation. Tehran, Iran 05 Nov 2015 IEEE . https://doi.org/10.1109/KBEI.2015.7436022
Adoption of e-Procurement Systems in Developing Countries: A Nigerian Public Sector Perspective
Adebayo, V.O. and Evans, R.D. 2015. Adoption of e-Procurement Systems in Developing Countries: A Nigerian Public Sector Perspective. IEEE International Conference on Knowledge-Based Engineering and Innovation. Tehran, Iran 05 Nov 2015 IEEE . https://doi.org/10.1109/KBEI.2015.7436015
Exploring the required success factors for developing absorptive capacity in knowledge intensive organisations
Evans, R.D., Rafique, M., Nawaz, M.T. and Agha, M. 2015. Exploring the required success factors for developing absorptive capacity in knowledge intensive organisations. The International Technology Management Review. 5 (3), pp. 125-134. https://doi.org/10.2991/itmr.2015.5.3.2
Should Organisations Compete or Collaborate when Absorbing New External Knowledge?
Rafique, M., Evans, R.D., Nawaz, M.T. and Agha, M. 2015. Should Organisations Compete or Collaborate when Absorbing New External Knowledge? International Journal of Advanced Corporate Learning. 8 (3), pp. 4-10. https://doi.org/10.3991/ijac.v8i3.4741
Investigating the use of social media in improving knowledge management within a collaborative product development and testing environments
Zammit, J.P., Gao, J.X., Evans, R.D. and Saunders, T. 2015. Investigating the use of social media in improving knowledge management within a collaborative product development and testing environments. International Conference on Manufacturing Research. Bath, United Kingdom 08 Sep 2015 University of Bath.
Supporting Global Automotive Product Development Projects through the Integration of Systems Engineering Knowledge
Saunders, T., Gao, J.X. and Evans, R.D. 2015. Supporting Global Automotive Product Development Projects through the Integration of Systems Engineering Knowledge. 13th International Conference on Manufacturing Research. Bath, United Kingdom 08 Sep 2015 University of Bath.
Analysing Success Factors in the Development of Absorptive Capacity in Pharmaceutical Organisations based in Pakistan
Rafique, M., Nawaz, M.T., Evans, R.D. and Agha, M. 2015. Analysing Success Factors in the Development of Absorptive Capacity in Pharmaceutical Organisations based in Pakistan. International Conference on Business Administration. Dubai, United Arab Emirates Feb 2015 WSEAS.
Integrating Social Knowledge and Collaboration Tools into Dispersed Product Development
Evans, R.D., Gao, J.X., Martin, N. and Simmonds, C. 2015. Integrating Social Knowledge and Collaboration Tools into Dispersed Product Development. International Journal of Advanced Corporate Learning. 8 (2), pp. 20-27. https://doi.org/10.3991/ijac.v8i2.4548
A Framework for Improving the Sharing of Manufacturing Knowledge through Micro-Blogging
Evans, R.D., Gao, J.X., Owodunni, O., Shah, S., Baudry, D., Mahdikhah, S. and Messaadia, M. 2014. A Framework for Improving the Sharing of Manufacturing Knowledge through Micro-Blogging. International Conference on Advances in Production Management Systems. Ajaccio, France Sep 2014 Springer. https://doi.org/10.1007/978-3-662-44739-0_3
Towards Supplier Maturity Evaluation in Terms of PLM Collaboration
Mahdikhah, S., Messaadia, M., Baudry, D., Paquet, T., Louis, A., Mazari, B., Evans, R.D. and Gao, J.X. 2014. Towards Supplier Maturity Evaluation in Terms of PLM Collaboration. International Conference on Advances in Production Management Systems. Ajaccio, France Sep 2014 Springer. https://doi.org/10.1007/978-3-662-44739-0_25
Using Web 2.0-Based Groupware to Facilitate Collaborative Design in Engineering Education Scheme Projects
Evans, R.D., Gao, J.X., Martin, N. and Simmonds, C. 2014. Using Web 2.0-Based Groupware to Facilitate Collaborative Design in Engineering Education Scheme Projects. International Conference on Interactive Collaborative Learning. Dubai, United Arab Emirates Dec 2014 IEEE . https://doi.org/10.1109/ICL.2014.7017805
Knowledge Management for Maintenance, Repair and Service of Manufacturing System
Wan, S., Gao, J.X., Li, D. and Evans, R.D. 2014. Knowledge Management for Maintenance, Repair and Service of Manufacturing System. International Conference on Manufacturing Research. Southampton, UK Sep 2014 Southampton Solent University.
A Business Process Modelling Approach to Improve OEM and Supplier Collaboration
Mahdikhah, S., Messaadia, M., Baudry, D., Evans, R.D. and Louis, A. 2014. A Business Process Modelling Approach to Improve OEM and Supplier Collaboration. Journal of Advanced Management Science. 2 (3), pp. 246-253. https://doi.org/10.12720/joams.2.3.246-253
An Investigation into the Potential Use of Social Media Technologies to improve the Product Development Functions within the Aerospace and Defence Industry
Evans, R.D., Gao, J.X., Martin, N. and Simmonds, C. 2012. An Investigation into the Potential Use of Social Media Technologies to improve the Product Development Functions within the Aerospace and Defence Industry. International Conference on Manufacturing Research. Birmingham, UK Sep 2012 Aston Business School.
An Investigation into Collaboration and Knowledge Management during Product Development in the Aerospace and Defence Industry
Evans, R.D., Gao, J.X., Woodhead, S., Martin, N. and Simmonds, C. 2012. An Investigation into Collaboration and Knowledge Management during Product Development in the Aerospace and Defence Industry. International Conference on Knowledge Management and Information Sharing. Barcelona, Spain Oct 2012 SCITEPRESS. https://doi.org/10.5220/0004111001130118
A Dynamic Knowledge Management Framework for the High Value Manufacturing Industry
Piorkowski, B.A., Evans, R.D., Martin, N. and Gao, J.X. 2012. A Dynamic Knowledge Management Framework for the High Value Manufacturing Industry. International Journal of Production Research. 57 (7), pp. 2176-2185. https://doi.org/10.1080/00207543.2012.709650
A Case-study: Finding References to Product Development Knowledge from Analysis of Face-to-Face Meetings
Piorkowski, B.A., Gao, J.X. and Evans, R.D. 2011. A Case-study: Finding References to Product Development Knowledge from Analysis of Face-to-Face Meetings. International Conference on Life Cycle Engineering. Technische Universität Braunschweig, Germany May 2011 Springer. https://doi.org/10.1007/978-3-642-19692-8_98
Development of a Face-to-Face Meeting Capture and Indexing Process
Piorkowski, B.A., Evans, R.D. and Gao, J.X. 2011. Development of a Face-to-Face Meeting Capture and Indexing Process. International Conference on Computer Supported Cooperative Work in Design. Lausanne, Switzerland Jun 2011 IEEE . https://doi.org/10.1109/CSCWD.2011.5960047
Permalink - https://westminsterresearch.westminster.ac.uk/item/q4009/unhappy-patients-are-not-alike-content-analysis-of-the-negative-comments-from-china-s-good-doctor-website