Servitization 2.0: The significance of product and service dominant logics for public service organisations : WestminsterResearch

Title	Servitization 2.0: The significance of product and service dominant logics for public service organisations
Authors	Ennis, C and Barnett, N.
Type	Conference paper
Abstract	This conceptual paper explores servitization as significant to public service organisations (PSOs) within which there is a requirement to administer lean and sustainable provision. It specifically appreciates that the digital transformation of services has embraced customer processing machine technologies that facilitate volume growth alongside information sharing; thus, fostering co-operation within collaborative network systems whilst pro-actively operating as elements of the product-service system (PSS). It demonstrates the significance of good-dominant logic (GDL) and service-dominant logic (SDL) perspectives when considering servitization within specific PSOs, and therefore seeks to better understand the strategic and operational realities for the era of Servitization 2.0.
Keywords	Servitization 2.0, Service-dominant logic, Public service management
Year	2020
Conference	The Spring Servitization Conference 2020
Accepted author manuscript	Ennis & Barnett (2020) Ext Abs_Servitization 2.0 The significance of product and service dominant logics for public service organisations.pdf
Publisher's version	File Access Level Open (open metadata and files)

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Servitization 2.0: The Significance of Product and Service Dominant Logics for Public Service Organisations
Ennis, C. and Barnett, N. 2020. Servitization 2.0: The Significance of Product and Service Dominant Logics for Public Service Organisations. World Servitization Convention: Servitization Live. Birmingham 14 - 16 Sep 2020 Aston Business School.

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Servitization 2.0: The significance of product and service dominant logics for public service organisations

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