|Title||Servitization 2.0: The significance of product and service dominant logics for public service organisations|
|Authors||Ennis, C and Barnett, N.|
This conceptual paper explores servitization as significant to public service organisations (PSOs) within which there is a requirement to administer lean and sustainable provision. It specifically appreciates that the digital transformation of services has embraced customer processing machine technologies that facilitate volume growth alongside information sharing; thus, fostering co-operation within collaborative network systems whilst pro-actively operating as elements of the product-service system (PSS). It demonstrates the significance of good-dominant logic (GDL) and service-dominant logic (SDL) perspectives when considering servitization within specific PSOs, and therefore seeks to better understand the strategic and operational realities for the era of Servitization 2.0.
|Keywords||Servitization 2.0, Service-dominant logic, Public service management|
|Conference||The Spring Servitization Conference 2020|
|Accepted author manuscript|
File Access Level
Open (open metadata and files)