Servitization 2.0: The significance of product and service dominant logics for public service organisations

Ennis, C and Barnett, N. 2020. Servitization 2.0: The significance of product and service dominant logics for public service organisations. The Spring Servitization Conference 2020. The ICC, Birmingham, UK 05 - 07 May 2020

TitleServitization 2.0: The significance of product and service dominant logics for public service organisations
AuthorsEnnis, C and Barnett, N.
TypeConference paper
Abstract

This conceptual paper explores servitization as significant to public service organisations (PSOs) within which there is a requirement to administer lean and sustainable provision. It specifically appreciates that the digital transformation of services has embraced customer processing machine technologies that facilitate volume growth alongside information sharing; thus, fostering co-operation within collaborative network systems whilst pro-actively operating as elements of the product-service system (PSS). It demonstrates the significance of good-dominant logic (GDL) and service-dominant logic (SDL) perspectives when considering servitization within specific PSOs, and therefore seeks to better understand the strategic and operational realities for the era of Servitization 2.0.

KeywordsServitization 2.0, Service-dominant logic, Public service management
Year2020
ConferenceThe Spring Servitization Conference 2020
Accepted author manuscript
Publisher's version
File Access Level
Open (open metadata and files)

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