Enhancing customer service operations in e-business: The emotional dimension

A Comparative Analysis of E-Government in Jamaica and Singapore: An Exploratory Study of Supply-Side Factors
Haughton, Odayne and Barnes, D. 2023. A Comparative Analysis of E-Government in Jamaica and Singapore: An Exploratory Study of Supply-Side Factors. Journal of Global Information Technology Management. 26 (2), pp. 116-144. https://doi.org/10.1080/1097198x.2023.2200395

Sustainable partner selection and order allocation for strategic items: a framework and decision-making model
Wu, C., Gao, J. and Barnes, D. 2023. Sustainable partner selection and order allocation for strategic items: a framework and decision-making model. International Journal of Production Research. 61 (4), pp. 1076-1100. https://doi.org/10.1080/00207543.2022.2025945

Sustainable supplier selection and order allocation for multinational enterprises considering supply disruption in COVID-19 era
Shao, Y., Barnes, D. and Wu, C. 2023. Sustainable supplier selection and order allocation for multinational enterprises considering supply disruption in COVID-19 era. Australian Journal of Management. 48 (2), pp. 284-322. https://doi.org/10.1177/03128962211066953

Supply Chain Management and Resilience During Disruption. Evaluation of the Covid-19 Pandemic on the Supply of Personal Protective Equipment
Cuvero Calero, M., Pilkington, A. and Barnes, D. 2022. Supply Chain Management and Resilience During Disruption. Evaluation of the Covid-19 Pandemic on the Supply of Personal Protective Equipment. 2021 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). Singapore 13 - 16 Dec 2021 IEEE . https://doi.org/10.1109/IEEM50564.2021.9672913

An integrated decision-making approach for sustainable supplier selection in the chemical industry
Wu, C., Yang, L. and Barnes, D. 2021. An integrated decision-making approach for sustainable supplier selection in the chemical industry. Expert Systems with Applications. 184 115553. https://doi.org/10.1016/j.eswa.2021.115553

Partner selection in sustainable supply chains: a fuzzy ensemble learning model
Wu, C., Lin, C., Barnes, D. and Zhang,Y. 2020. Partner selection in sustainable supply chains: a fuzzy ensemble learning model. Journal of Cleaner Production. 275 123165. https://doi.org/10.1016/j.jclepro.2020.123165

Design of agile supply chains including analysing the trade-off between number of partners and reliability
Barnes, D. and Wu, C. 2018. Design of agile supply chains including analysing the trade-off between number of partners and reliability. International Journal of Advanced Manufacturing Technology. 97 (9-12), pp. 3683-3700. https://doi.org/10.1007/s00170-018-2205-5

Operations Management: An international perspective
Barnes, D. 2018. Operations Management: An international perspective . London Palgrave Macmillan.

Partner selection for reverse logistics centres in green supply chains: a fuzzy artificial immune optimisation approach
Wu, C. and Barnes, D. 2016. Partner selection for reverse logistics centres in green supply chains: a fuzzy artificial immune optimisation approach. Production Planning and Control. 27 (16), pp. 1356-1372. https://doi.org/10.1080/09537287.2016.1221159

Production systems and supplier selection: a multi-phase process model
Pedraza-Acosta, I., Pilkington, A. and Barnes, D. 2016. Production systems and supplier selection: a multi-phase process model. Production Planning and Control. 27 (9), pp. 717-726. https://doi.org/10.1080/09537287.2016.1166278

Partner selection in green supply chains using PSO – a practical approach
Wu, C. and Barnes, D. 2016. Partner selection in green supply chains using PSO – a practical approach. Production Planning and Control. 27 (13), pp. 1041-1061. https://doi.org/10.1080/09537287.2016.1177233

An integrated model for green partner selection and supply chain construction
Wu, C. and Barnes, D. 2016. An integrated model for green partner selection and supply chain construction. Journal of Cleaner Production. 112 (3), pp. 2114-2132. https://doi.org/10.1016/j.jclepro.2015.02.023

Offshoring and Backshoring in the British Fashion and Apparel Industry: a Literature Review
Gornostaeva, G. and Barnes, D. 2015. Offshoring and Backshoring in the British Fashion and Apparel Industry: a Literature Review. 20th International Symposium on Logistics: Reflections on Supply Chain Research and Practice. Bologna, Italy 05 - 08 Jul 2015 Centre for Concurrent Enterprise.

The Role of Networks in Fashion Designing: The disconnect between designers and manufacturers in London
Gornostaeva, G., Rieple, A. and Barnes, D. 2014. The Role of Networks in Fashion Designing: The disconnect between designers and manufacturers in London. Bohemia, E., Rieple, A., Liedtka, J. and Cooper, R. (ed.) 19th DMI International Design Management Research Conference Design Management in an Era of Disruption. London 02 - 04 Sep 2014 DMI.

Partner selection in agile supply chains: A fuzzy intelligent approach
Wu, C. and Barnes, D. 2014. Partner selection in agile supply chains: A fuzzy intelligent approach. Production Planning and Control. 25 (10), pp. 821-839. https://doi.org/10.1080/09537287.2013.766037

Supplier selection: literature review, practical issues and some empirical findings from Malaysia
Rahaman, F.J., Li, Shuliang and Barnes, D. 2013. Supplier selection: literature review, practical issues and some empirical findings from Malaysia. in: Mathematics and Computers in Contemporary Science: Proceedings of the 7th International Conference on Economy and Management Transformation (EMT '13), Nanjing, China, 17th -19th November, 2013 WSEAS. pp. 216-219

A dynamic feedback model for partner selection in agile supply chains
Wu, C. and Barnes, D. 2012. A dynamic feedback model for partner selection in agile supply chains. International Journal of Operations and Production Management. 32 (1), pp. 79-103. https://doi.org/10.1108/01443571211195745

Reconceptualising e-business performance measurement using an innovation adoption framework
Barnes, D. and Hinton, C.M. 2012. Reconceptualising e-business performance measurement using an innovation adoption framework. International Journal of Productivity and Performance Management. 61 (5), pp. 502-517. https://doi.org/10.1108/17410401211232948

Web 2.0 and micro-businesses: An exploratory investigation
Barnes, D., Clear, F., Dyerson, R., Harindranath, G., Harris, L. and Rae, A. 2012. Web 2.0 and micro-businesses: An exploratory investigation. Journal of Small Business and Enterprise Development. 19 (4), pp. 687-711. https://doi.org/10.1108/14626001211277479

The benefits of an e-business performance measurement system
Barnes, D. and Hinton, M. 2011. The benefits of an e-business performance measurement system. in: Enterprise IT Governance, Business Value and Performance Measurement IGI Global. pp. 158-169

A literature review of decision-making models and approaches for partner selection in agile supply chains
Wu, C. and Barnes, D. 2011. A literature review of decision-making models and approaches for partner selection in agile supply chains. Journal of Purchasing and Supply Management. 17 (4), pp. 256-274. https://doi.org/10.1016/j.pursup.2011.09.002

Formulating partner selection criteria for agile supply chains: A Dempster-Shafer belief acceptability optimisation approach
Wu, C. and Barnes, D. 2010. Formulating partner selection criteria for agile supply chains: A Dempster-Shafer belief acceptability optimisation approach. International Journal of Production Economics. 125 (2), pp. 284-293. https://doi.org/10.1016/j.ijpe.2010.02.010

National survey of SMEs' use of IT in four sectors
Dyerson, R., Harindranath, G. and Barnes, D. 2009. National survey of SMEs' use of IT in four sectors. Electronic Journal of Information Systems Evaluation. 12 (1), pp. 39-50.

ICT use in SMEs a comparison between the North West of England and the province of Genoa
Dyerson, R., Harindranath, G., Barnes, D. and Spinelli, R. 2009. ICT use in SMEs a comparison between the North West of England and the province of Genoa. ICETE 2009 - International Joint Conference on e-Business and Telecommunications. Milan, Italy 07 - 09 Jul 2009

Discovering effective performance measurement for e-business
Hinton, M. and Barnes, D. 2009. Discovering effective performance measurement for e-business. International Journal of Productivity and Performance Management. 58 (4), pp. 329-345. https://doi.org/10.1108/17410400910951008

An analytic network process-mixed integer multi-objective programming model for partner selection in agile supply chains
Wu, C., Barnes, D., Rosenberg, D. and Luo, X. 2009. An analytic network process-mixed integer multi-objective programming model for partner selection in agile supply chains. Production Planning and Control. 20 (3), pp. 254-275. https://doi.org/10.1080/09537280902856047

A model for continuous improvement in supplier selection in agile supply chains
Wu, C. and Barnes, D. 2009. A model for continuous improvement in supplier selection in agile supply chains. Knowledge and Process Management. 16 (3), pp. 85-110. https://doi.org/10.1002/kpm.327

Supplier selection in agile supply chains: An information-processing model and an illustration
Luo, X., Wu, C., Rosenberg, D. and Barnes, D. 2009. Supplier selection in agile supply chains: An information-processing model and an illustration. Journal of Purchasing and Supply Management. 15 (4), pp. 249-262. https://doi.org/10.1016/j.pursup.2009.05.004

National survey of SMEs' use of IT in four sectors
Dyerson, R., Harindranath, G. and Barnes, D. 2008. National survey of SMEs' use of IT in four sectors. 2nd European Conference on Information Management and Evaluation, ECIME 2008. London, UK 11 - 12 Sep 2008

Performance measurement and performance management: The operations management perspective
Barnes, D. and Radnor, Z. 2008. Performance measurement and performance management: The operations management perspective. in: Thorpe R. and Holloway J. (ed.) Performance Management Palgrave Macmillan. pp. 89-106

ICT in small firms: Factors affecting the adoption and use of ICT in southeast England SMEs
Harindranath, G., Dyerson, R. and Barnes, D. 2008. ICT in small firms: Factors affecting the adoption and use of ICT in southeast England SMEs. 16th European Conference on Information Systems, ECIS 2008. Galway, Ireland 09 - 11 Jun 2008

The Benefits of e-business Performance Measurement Systems: A report for CIMA – the Chartered Institute of Management Accountants
Hinton, M. and Barnes, D. 2008. The Benefits of e-business Performance Measurement Systems: A report for CIMA – the Chartered Institute of Management Accountants. CIMA.

ICT adoption and use in UK SMEs
Harindranath, G., Dyerson, R. and Barnes, D. 2007. ICT adoption and use in UK SMEs. ECIME 2007: European Conference on Information Management and Evaluation. Montpellier, France 20 - 21 Sep 2007

Developing a framework to analyse the roles and relationships of online intermediaries
Barnes, D. and Hinton, M. 2007. Developing a framework to analyse the roles and relationships of online intermediaries. International Journal of Information Management. 27 (2), pp. 63-74. https://doi.org/10.1016/j.ijinfomgt.2006.04.003

Historical analysis of performance measurement and management in operations management
Radnor, Z.J. and Barnes, D. 2007. Historical analysis of performance measurement and management in operations management. International Journal of Productivity and Performance Management. 56 (5/6), pp. 384-396. https://doi.org/10.1108/17410400710757105

Editorial
Barnes, D. 2006. Editorial. International Journal of Healthcare Technology and Management. 7 (3-4), pp. 183-186.

Towards a framework for evaluating the business process performance of e-business investments
Hinton, M. and Barnes, D. 2005. Towards a framework for evaluating the business process performance of e-business investments. International Journal of Business Performance Management. 7 (1), pp. 87-99. https://doi.org/10.1504/IJBPM.2005.006245

Avoiding the fate of the dotbombs: Lessons from three surviving dotcom start-ups
Barnes, D., Hinton, M. and Mieczkowska, S. 2004. Avoiding the fate of the dotbombs: Lessons from three surviving dotcom start-ups. Journal of Small Business and Enterprise Development. 11 (3), pp. 329-337. https://doi.org/10.1108/14626000410551582

A questionnaire operationalising Hayes and Wheelwright's four-stage concept
Rowbotham, F.E. and Barnes, D. 2004. A questionnaire operationalising Hayes and Wheelwright's four-stage concept. Journal of Manufacturing Technology Management. 15 (7), pp. 651-661. https://doi.org/10.1108/17410380410555899

Barriers to e-health business processes
Mieczkowska, S., Hinton, M. and Barnes, D. 2004. Barriers to e-health business processes. International Journal of Electronic Healthcare. 1 (1), pp. 47-59. https://doi.org/10.1504/ijeh.2004.004657

e-Business processes: Information and operations for competitive advantage
Mieczkowska, S., Barnes, D. and Hinton, M. 2004. e-Business processes: Information and operations for competitive advantage. in: Budd, L. and Harris, L. (ed.) e-Economy: Rhetoric or Business Reality? Taylor & Francis. pp. 163-186

Testing the four-stage model of the strategic role of operations in a UK context
Barnes, D. and Rowbotham, F. 2004. Testing the four-stage model of the strategic role of operations in a UK context. International Journal of Operations and Production Management. 24 (7), pp. 701-720. https://doi.org/10.1108/01443570410542000

Managing the transition from bricks-and-mortar to clicks-and-mortar: A business process perspective
Barnes, D., Hinton, M. and Mieczkowska, S. 2004. Managing the transition from bricks-and-mortar to clicks-and-mortar: A business process perspective. Knowledge and Process Management: the Journal of Corporate Transportation. 11 (3), pp. 199-209. https://doi.org/10.1002/kpm.205

E-commerce in the old economy: Three case study examples
Barnes, D., Hinton, M. and Mieczkowska, S. 2004. E-commerce in the old economy: Three case study examples. Journal of Manufacturing Technology Management. 15 (7), pp. 607-617. https://doi.org/10.1108/17410380410555853

The strategic management of operations in e-business
Barnes, D., Hinton, M. and Mieczkowska, S. 2004. The strategic management of operations in e-business. Production Planning and Control. 15 (5), pp. 484-494. https://doi.org/10.1080/09537280410001714260

Developing a questionnaire for the four-stage model of operations strategy
Barnes, D. and Rowbotham, F. 2003. Developing a questionnaire for the four-stage model of operations strategy. Production Planning and Control. 14 (7), pp. 613-622. https://doi.org/10.1080/09537280310001626205

Competitive advantage through e-operations
Barnes, D., Hinton, M. and Mieczkowska, S. 2003. Competitive advantage through e-operations. Total Quality Management and Business Excellence. 14 (6), pp. 659-675. https://doi.org/10.1080/1478336032000053816

Integrating operations and information strategy in e-business
Barnes, D., Mieczkowska, S. and Hinton, M. 2003. Integrating operations and information strategy in e-business. European Management Journal. 21 (5), pp. 626-634. https://doi.org/10.1016/s0263-2373(03)00111-7

Developing a framework to investigate the impact of e-commerce on the management of internal business processes: E-commerce and the management of internal business processes
Barnes, D., Hinton, M. and Mieczkowska, S. 2002. Developing a framework to investigate the impact of e-commerce on the management of internal business processes: E-commerce and the management of internal business processes. Knowledge and Process Management: the Journal of Corporate Transportation. 9 (3), pp. 133-142. https://doi.org/10.1002/kpm.144

The complexities of the manufacturing strategy formation process in practice
Barnes, D. 2002. The complexities of the manufacturing strategy formation process in practice. International Journal of Operations and Production Management. 22 (10), pp. 1090-1111. https://doi.org/10.1108/01443570210446324

The manufacturing strategy formation process in small and medium-sized enterprises
Barnes, D. 2002. The manufacturing strategy formation process in small and medium-sized enterprises. Journal of Small Business and Enterprise Development. https://doi.org/10.1108/14626000210427384

Research methods for the empirical investigation of the process of formation of operations strategy
Barnes, D. 2001. Research methods for the empirical investigation of the process of formation of operations strategy. International Journal of Operations and Production Management. 21 (8), pp. 1076-1095. https://doi.org/10.1108/eum0000000005586

In search of the source of the stream: the process of formation of manufacturing strategy in small and medium-sized enterprises
Barnes, D. 2000. In search of the source of the stream: the process of formation of manufacturing strategy in small and medium-sized enterprises. Journal of Small Business and Enterprise Development. 7 (3), pp. 261-271. https://doi.org/10.1108/eum0000000006844