Ombuds and Tribunals in a Digital Era: Framing a Digital Legal Consciousness

Creutzfeldt, N. Forthcoming. Ombuds and Tribunals in a Digital Era: Framing a Digital Legal Consciousness. in: Groves, M. and Stuhmcke, A. (ed.) The Ombudsman in the Modern State Hart Publishing. pp. 141-163

Chapter titleOmbuds and Tribunals in a Digital Era: Framing a Digital Legal Consciousness
AuthorsCreutzfeldt, N.
EditorsGroves, M. and Stuhmcke, A.
Abstract

This chapter explores the challenges and opportunities for ombuds and tribunals in the modern state. Ombuds and tribunals, institutions of the administrative justice system, play an important role in enhancing the relationship between the citizen and the state. Despite being part of a wider system, and having jurisdictional cross-overs, the two bodies don’t interact in a meaningful way. A system of cross-referral and transfer of cases between the two jurisdictions could drive improvements in initial decision-making and in the wider system. In this chapter I build on legal consciousness research and propose a framework through which users of a (digital) justice system can be better understood and, at the same time, how designers of such systems can use this framework to create a system of justice in the modern state.

Keywordsadministrative justice
ombuds and tribunals
modern state
Book titleThe Ombudsman in the Modern State
Page range141-163
PublisherHart Publishing
Publication dates
Published07 Apr 2022
ISBN9781509943289
9781509943241
9781509943258
9781509943265

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