Business Information Management and Operations

Hollins, B. 2008. British Standards: a personal view. Engineering Designer. 34 (2), pp. 16-18.

Hollins, B. 2008. BS7000-10:2008. Design management systems. Vocabulary of terms used in design management. London British Standards Institution.

Hercheui, M.D. 2008. Governmental policies for ICT diffusion and leadership legitimacy in grassroots movements. in: Avgerou, C., Smith, M.L. and van den Besselaar, P. (ed.) Social Dimensions of Information And Communication Technology Policy, Proceedings of the Eighth International Conference on Human Choice and Computers (HCC8), IFIP TC 9, Pretoria, South Africa, September 25-26, 2008 Springer. pp. 275-286

Hercheui, M.D. 2008. From democratic spaces to the electronic panopticon: a Foucauldian analysis on how virtual interactions may support disciplinary power. OASIS IFIP8.2 Workshop Programme, ICIS (International Conference in Information Systems) Ancillary Meeting.

Coakes, E., Duan, Y. and Alkaragouli, W. 2008. Special issue on: "Using technology for innovation and knowledge sharing in SMEs: sociotechnical approaches". International Journal of Knowledge Management Studies. 2 (3), p. Editorial.

Coakes, E., Bradburn, A. and Blake, C. 2008. Knowledge management in a project climate. in: Jennex, M.E. (ed.) Knowledge management: concepts, methodologies, tools and applications Hershey, USA Information Science Reference. pp. 2843-2849

Amin, N. and Vassell, C. 2008. Use of mobile texting technology to enhance students experience in higher education. in: 1st International Conference on Mobile Society, 17-18 September 2008, Antalya, Turkey mSociety.

Coakes, E. and Young, N. 2007. Transformation procurement in the Immigration Directorate: applying Sveiby. Journal of Knowledge Management Practice. 8 (S1).

Coakes, E. and Smith, P.A.C. 2007. Supporting innovation: communities of practice and change. Journal of Knowledge Management Practice. 8 (S1).

Ramirez, A. and Coakes, E. 2007. Guest editorial: On sharing knowledge: sociotechnical approaches. The Learning Organization. 14 (5), pp. 392-394.

Hollins, B. 2007. Time after time. Engineering Designer. 33 (3), pp. 18-20.

Hollins, B. 2007. Grumpy old members: a regular series. Engineering Designer.

Hollins, B. 2007. Comment on cutting out services or designing it? Engineering Designer.

Coakes, E. and Smith, P.A.C. 2007. Developing communities of innovation by identifying innovation champions. Learning Organization. 14 (1), pp. 74-85. https://doi.org/10.1108/09696470710718366

Coakes, E. 2007. Book review: Knowledge leadership: the art and science of the knowledge-based organization. Knowledge Management Research & Practice. 5 (2), pp. 157-158. https://doi.org/10.1057/palgrave.kmrp.8500133

Smith, P.A.C. and Coakes, E. 2006. Gaining the competitive edge: communities of innovation. Sociedad & Conocmiento. 4 (7), pp. 8-10.

Avison, D., Bjorn-Andersen, N., Coakes, E., Davis, G.B., Earl, M.J., Elbanna, A., Fitzgerald, G., Galliers, R.D., Hirschheim, R., Iivari, J., Klein, H.K., Land, F., de Marco, M., Pettigrew, A.M., Porra, J., Stahl, B.C., Sarensen, C., Wood, B. and Wood-Harper, T. 2006. Enid Mumford: a tribute. Information Systems Journal. 16 (4), pp. 343-382. https://doi.org/10.1111/j.1365-2575.2006.00225.x

Vassell, C., Amin, N. and Patel, D. 2006. Mobile learning: using SMS to enhance education provision. in: Steede, H. (ed.) 7th Annual Conference of the Subject Centre for Information and Computer Sciences York, UK HE Academy.

Vassell, C. and Amin, N. 2006. A learncasting exchange: using a mobile-enabled electronic market to enhance regional education and economic development. Fourth Pan-Commonwealth Forum on Open Learning (PCF4): Achieving Development Goals: Innovation, Learning, Collaboration and Foundations. Ocho Rios, Jamaica 30 Oct - 03 Nov 2006

Hollins, B. and Shinkins, S. 2006. Managing service operations: design and implementation. London, UK Sage.

Hollins, B. 2006. The invisible engineering designer: the real meaning of the word designer. Engineering Designer. 32 (2), pp. 32-33.

Hollins, B. 2006. Why don't we design out the wait?: Bill Hollins tackles models and blueprints. Engineering Designer. 32 (4), pp. 26-30.

Hollins, B. 2006. When everything seems right and it still goes wrong: a case study. in: Proceedings of the DESIGN 2006: 9th International Design Conference, Zagreb, Croatia, 15-18 May 2006 Croatia Faculty of Mechnical Engineering and Naval Architecture & The Design Society.

Hollins, B. 2006. Using product & process design tools to improve services. in: Proceedings of the DESIGN 2006: 9th International Design Conference, Zagreb, Croatia, 15-18 May 2006 Croatia Faculty of Mechnical Engineering and Naval Architecture & The Design Society.

Coakes, E. and Young, N. 2006. Procurement transformation in the Immigration Directorate: the Money Tree Project. BIOPom 2006 Conference. London, UK 29 Jun 2006

Coakes, E. and Smith, P.A.C. 2006. Using communities of practice for sustainable change management: a commentary. KMAC 2006: the third Knowledge Management Aston Conference. Birmingham, UK 17-18 Jul 2006

Coakes, E. and Smith, P.A.C. 2006. Communities of practice and change-supporting innovation. BIOPoM 2006 Conference. London, UK 29 Jun 2006

Coakes, E. 2006. Storing and sharing knowledge: Supporting the management of knowledge made explicit in transnational organisations. Learning Organization. 13 (6), pp. 579-593. https://doi.org/10.1108/09696470610705460

Hollins, B. 2005. A standard to stop a potential financial disaster for UK's sporting ambitions. Engineering Designer. 31 (3), pp. 26-28.

Vassell, C. and Amin, N. 2005. A meta strategy for electronic commerce: a twin level framework. in: Proceedings of the 7th International Conference on Electronic Commerce, Xi'an, China, August 15 - 17, 2005 New York, USA ACM.

Patrick, K., Cox, A. and Abdullah, R. 2005. Exploring the selection of technology for enabling communities. in: Coakes, E. and Clarke, S. (ed.) Encyclopedia of communities of practice in information and knowledge management Hershey, USA Idea Group Reference. pp. 166-176

Hollins, B. 2005. Using product and design tools to improve services. International Conference on Engineering Design: ICED'05. Melbourne, Australia 15 - 18 Aug 2005

Hollins, B. 2005. The new standard on service design management. Engineering Designer. 31 (2).

Hollins, B. 2005. BS7373-3: Guide to identifying criteria for specifying a service offering. London, UK British Standards Institution.

Coakes, J. and Coakes, E. 2005. Sociotechnical concepts applied to information systems. in: Cooper, C.L., Argyris, C. and Starbuck, W. (ed.) Management information systems Jaico Publishing House.

Coakes, E. and Clarke, S. 2005. The concept of communities of practice. in: Coakes, E. and Clarke, S. (ed.) Encyclopedia of communities of practice in information and knowledge management Hershey, USA Idea Group Reference. pp. 192-196

Coakes, E. and Clarke, S. 2005. Communities of practice. in: Schwartz, D. (ed.) Encyclopedia of knowledge management Hershey, USA Idea Group Reference.

Coakes, E., Bradburn, A., Shearer, J., Dotsika, F. and Barnett, N. 2005. A risky business retirement (for higher education). in: Khosrow-Pour, M. (ed.) Managing modern organizations with information technology: 2005 Information Resources Management Association International Conference, San Diego, California, USA, May 15-18, 2005 Hershey, USA Idea Group Publishing.

Coakes, E., Bradburn, A. and Blake, C. 2005. KM in a project climate. in: Jennex, M.E. (ed.) Case studies in knowledge management Hershey, USA Idea Group. pp. 130-137

Coakes, E. and Bradburn, A. 2005. What is the value of intellectual capital? Knowledge Management Research & Practice. 3 (2), pp. 60-68. https://doi.org/10.1057/palgrave.kmrp.8500050