A risky business retirement (for higher education)

Digital Transformation and Social Business: A Practice-Based Pathway Framework for SMEs
Dotsika, F. and Patrick, K. 2021. Digital Transformation and Social Business: A Practice-Based Pathway Framework for SMEs. International Journal of Research in Business and Management. 3 (2), pp. 1-16.

Blockchain applications for SME transformation: a pilot framework
Dotsika, F. 2019. Blockchain applications for SME transformation: a pilot framework . International Journal of Management and Applied Science. 5 (2), pp. 68-81.

Identifying trends and flows in Communication and Information Processing by means of keyword network analysis
Dotsika, F. and Watkins, A. 2017. Identifying trends and flows in Communication and Information Processing by means of keyword network analysis. 3rd International Conference on Communication and Information Processing. Tokyo, Japan 24 - 26 Nov 2017 ACM. https://doi.org/10.1145/3162957.3162990

Identifying potentially disruptive trends by means of keyword network analysis
Dotsika, F. and Watkins, A. 2017. Identifying potentially disruptive trends by means of keyword network analysis. Technological Forecasting & Social Change. 119, pp. 114-127. https://doi.org/10.1016/j.techfore.2017.03.020

Implementing a social intranet in a professional services environment through Web 2.0 technologies
Janes, S.H., Patrick, K. and Dotsika, F. 2014. Implementing a social intranet in a professional services environment through Web 2.0 technologies. The Learning Organization Journal. 21 (1), pp. 26-47. https://doi.org/10.1108/TLO-11-2012-0068

Managerial Perceptions in Knowledge Management Implementation: Results from a Case Study and a Survey’
Mohamed, S., Amar, A.D. and Coakes, E. 2014. Managerial Perceptions in Knowledge Management Implementation: Results from a Case Study and a Survey’. 20th Conference of the International Federation of Operational Research Societies.. Barcelona, Spain 13 Jul 2014

Social Enterprises as knowledge-based organisations: UK experiences
Granados, M., Coakes, E., Hlupic, V. and Mohamed, S. 2013. Social Enterprises as knowledge-based organisations: UK experiences. UNRISD Conference on the Potential and Limits of Social and Solidarity Economy. Geneva, Switzerland 06 - 08 May 2013

The organisation of Social Enterprises from a knowledge-based perspective
Granados, M., Hlupic, V., Coakes, E. and Mohamed, S. 2013. The organisation of Social Enterprises from a knowledge-based perspective. 4th EMES International Research Conference on Social Enterprise 'If Not For Profit, For What? And How?. Liege, Belgium 01 - 04 Jul 2013

Collaborative KM for SMEs: a framework evaluation study
Dotsika, F. and Patrick, K. 2013. Collaborative KM for SMEs: a framework evaluation study. Information Technology & People. 20 (1), pp. 368-382. https://doi.org/10.1108/ITP-11-2012-0142

Success or failure in knowledge management systems: a universal issue
Granados, M., Coakes, E. and Amar, A.D. 2013. Success or failure in knowledge management systems: a universal issue. in: Henriksen, H.Z., Dwivedi, Y.K. and Wastell, D. (ed.) Grand Successes and Failures in IT: Public and Private Sectors Berlin, Heidelberg Springer. pp. 39-56

Developing Knowledge Management Capabilities in Social Enterprises: UK experience
Granados, M., Hlupic, V., Coakes, E. and Mohamed, S. 2013. Developing Knowledge Management Capabilities in Social Enterprises: UK experience. 14th European Conference on Knowledge Management - ECKM 2013. Kaunas University of Technology, Kaunas, Lithuania Sep 2013 Academic Conferences and Publishing International.

Dynamics of knowledge sharing in a cross-cultural environment
Lodhi, S.A. and Coakes, E. 2012. Dynamics of knowledge sharing in a cross-cultural environment. University of Westminster.

The next generation of the web: an organisational perspective
Dotsika, F. 2012. The next generation of the web: an organisational perspective. University of Westminster.

Semantic technologies:from niche to the mainstream of Web 3? A comprehensive framework for web Information modelling and semantic annotation
Dotsika, F. 2012. Semantic technologies:from niche to the mainstream of Web 3? A comprehensive framework for web Information modelling and semantic annotation. PhD thesis University of Westminster School of Electronics and Computer Science https://doi.org/10.34737/8z712

Social enterprise and social entrepreneurship: a bibliometric analysis from 1991 to 2010
Granados, M., Hlupic, V., Coakes, E. and Mohamed, S. 2011. Social enterprise and social entrepreneurship: a bibliometric analysis from 1991 to 2010. 3rd EMES International Research Conference on Social Enterprise. Roskilde, Denmark 4th-7th July 2011

Social enterprise and social entrepreneurship research and theory: a bibliometric analysis
Granados, M., Hlupic, V., Coakes, E. and Mohamed, S. 2011. Social enterprise and social entrepreneurship research and theory: a bibliometric analysis. Social Enterprise Journal. 7 (3), pp. 198-218. https://doi.org/10.1108/17508611111182368

Sustainable innovation and right to market
Coakes, E., Smith, P.A.C. and Alwis, D. 2011. Sustainable innovation and right to market. Information Systems Management. 28 (1), pp. 30-42. https://doi.org/10.1080/10580530.2011.536110

Semantic APIs: scaling up towards the Semantic Web
Dotsika, F. 2010. Semantic APIs: scaling up towards the Semantic Web. International Journal of Information Management. 30 (4), pp. 335-342. https://doi.org/10.1016/j.ijinfomgt.2009.12.003

Knowledge Management, Strategy, and Technology: A Global Snapshot
Coakes, E., Amar, A. and Granados, M. 2010. Knowledge Management, Strategy, and Technology: A Global Snapshot. Journal of Enterprise Information Management. 23 (3), pp. 282 - 304. https://doi.org/10.1108/17410391011036076

Hierarchical structures: conducive or barrier to knowledge management?
Mohamed, S., Coakes, E. and Leslie, A. 2010. Hierarchical structures: conducive or barrier to knowledge management? Americas Conference on Information Systems 2010. Lima, Peru 12th-15th August 2010

Exploring meaning: the implications of a hyphen for socio-technical theory and practice
Coakes, E. and Coakes, J. 2010. Exploring meaning: the implications of a hyphen for socio-technical theory and practice. International Journal of Sociotechnology and Knowledge Development. 2 (2), pp. 1-34. https://doi.org/10.4018/jskd.2010040101

Identifying key factors affecting transnational knowledge transfer
Duan, Y., Nie, W. and Coakes, E. 2010. Identifying key factors affecting transnational knowledge transfer. Information & Management. 47 (7-8), pp. 356-363. https://doi.org/10.1016/j.im.2010.08.003

Uniting formal and informal descriptive power: reconciling ontologies with folksonomies
Dotsika, F. 2009. Uniting formal and informal descriptive power: reconciling ontologies with folksonomies. International Journal of Information Management. 29 (5), pp. 407-415. https://doi.org/10.1016/j.ijinfomgt.2009.02.002

Web knowledge discovery trends: from semantic annotation to semantic APIs
Dotsika, F. 2009. Web knowledge discovery trends: from semantic annotation to semantic APIs. in: Dalkir, K. (ed.) Proceedings of the 6th International Conference on Intellectual Capital, Knowledge Management & Organizational Learning, School of Information Studies, McGill University, Montreal, Quebec, Canada, 1-2 October 2009 Reading Academic Publishing. pp. 314-320

A meta-analysis of the direction and state of sociotechnical research in a range of disciplines: for practitioners and academics
Coakes, E. and Coakes, J. 2009. A meta-analysis of the direction and state of sociotechnical research in a range of disciplines: for practitioners and academics. International Journal of Sociotechnology and Knowledge Development. 1 (1), pp. 1-52. https://doi.org/10.4018/jskd.2009010101

Co-operative work practices and knowledge sharing issues: a comparison of viewpoints
Coakes, E., Coakes, J. and Rosenberg, D. 2008. Co-operative work practices and knowledge sharing issues: a comparison of viewpoints. International Journal of Information Management. 28 (1), pp. 12-25. https://doi.org/10.1016/j.ijinfomgt.2007.10.004

Knowledge management
Sugden, G. and Bradburn, A. 2008. Knowledge management. in: Porter, C., Bingham, C. and Simmonds, D.A.J. (ed.) Exploring human resource management London, UK McGraw-Hill. pp. 103-118

Validating A knowledge transfer framework in health services
Orendorff, D., Ramirez, A. and Coakes, E. 2008. Validating A knowledge transfer framework in health services. in: Bos, L., Blobel, B., Marsh, A.J. and Carroll, D. (ed.) Medical and care compunetics 5 Amsterdam ; Oxford IOS Press.

Validating A knowledge transfer framework in health services
Orendorff, D., Ramirez, A. and Coakes, E. 2008. Validating A knowledge transfer framework in health services. ICMCC Event 2008. Patient Empowerment: the Power of Information. University of Westminster, London 09 - 11 Jun 2008

Reconciling Web information classification approaches: the methods, the facts and the hype
Dotsika, F. 2008. Reconciling Web information classification approaches: the methods, the facts and the hype. in: O’Sullivan, K. (ed.) Proceedings of the 5th International Conference on Intellectual Capital, Knowledge Management & Organizational Learning, New York Institute of Technology, New York, USA, 9-10 October 2008 Reading Academic Publishing. pp. 137-144

Special issue on: "Using technology for innovation and knowledge sharing in SMEs: sociotechnical approaches"
Coakes, E., Duan, Y. and Alkaragouli, W. 2008. Special issue on: "Using technology for innovation and knowledge sharing in SMEs: sociotechnical approaches". International Journal of Knowledge Management Studies. 2 (3), p. Editorial.

Knowledge management in a project climate
Coakes, E., Bradburn, A. and Blake, C. 2008. Knowledge management in a project climate. in: Jennex, M.E. (ed.) Knowledge management: concepts, methodologies, tools and applications Hershey, USA Information Science Reference. pp. 2843-2849

A text mining approach for automatic taxonomy generation and text categorisation
Pais, N., Dotsika, F. and Shearer, J. 2007. A text mining approach for automatic taxonomy generation and text categorisation. Journal of Knowledge Management Practice. 8 (S1).

Transformation procurement in the Immigration Directorate: applying Sveiby
Coakes, E. and Young, N. 2007. Transformation procurement in the Immigration Directorate: applying Sveiby. Journal of Knowledge Management Practice. 8 (S1).

Supporting innovation: communities of practice and change
Coakes, E. and Smith, P.A.C. 2007. Supporting innovation: communities of practice and change. Journal of Knowledge Management Practice. 8 (S1).

Guest editorial: On sharing knowledge: sociotechnical approaches
Ramirez, A. and Coakes, E. 2007. Guest editorial: On sharing knowledge: sociotechnical approaches. The Learning Organization. 14 (5), pp. 392-394.

Knowledge sharing: developing from within
Patrick, K. and Dotsika, F. 2007. Knowledge sharing: developing from within. The Learning Organization. 14 (5), pp. 395-406. https://doi.org/10.1108/09696470710762628

Interactive business development, capturing business knowledge and practice: a case study
McKelvie, G., Dotsika, F. and Patrick, K. 2007. Interactive business development, capturing business knowledge and practice: a case study. The Learning Organization. 14 (5), pp. 407-422. https://doi.org/10.1108/09696470710762637

Quality issues in Web information and knowledge management
Dotsika, F. 2007. Quality issues in Web information and knowledge management. in: Remenyi, D. (ed.) Proceedings of the 4th International Conference on Intellectual Capital, Knowledge Management & Organizational Learning, University Of Stellenbosch Business School, South Africa, 15-16 October 2007 Reading Academic Publishing. pp. 119-126

Developing communities of innovation by identifying innovation champions
Coakes, E. and Smith, P.A.C. 2007. Developing communities of innovation by identifying innovation champions. Learning Organization. 14 (1), pp. 74-85. https://doi.org/10.1108/09696470710718366

Book review: Knowledge leadership: the art and science of the knowledge-based organization
Coakes, E. 2007. Book review: Knowledge leadership: the art and science of the knowledge-based organization. Knowledge Management Research & Practice. 5 (2), pp. 157-158. https://doi.org/10.1057/palgrave.kmrp.8500133

Gaining the competitive edge: communities of innovation
Smith, P.A.C. and Coakes, E. 2006. Gaining the competitive edge: communities of innovation. Sociedad & Conocmiento. 4 (7), pp. 8-10.

Enid Mumford: a tribute
Avison, D., Bjorn-Andersen, N., Coakes, E., Davis, G.B., Earl, M.J., Elbanna, A., Fitzgerald, G., Galliers, R.D., Hirschheim, R., Iivari, J., Klein, H.K., Land, F., de Marco, M., Pettigrew, A.M., Porra, J., Stahl, B.C., Sarensen, C., Wood, B. and Wood-Harper, T. 2006. Enid Mumford: a tribute. Information Systems Journal. 16 (4), pp. 343-382. https://doi.org/10.1111/j.1365-2575.2006.00225.x

Towards the new generation of web knowledge
Dotsika, F. and Patrick, K. 2006. Towards the new generation of web knowledge. VINE: the journal of information and knowledge management systems. 36 (4), pp. 406-422. https://doi.org/10.1108/03055720610716665

Building knowledge management systems: a proposal for a reconsideration of the development process
Dotsika, F. and Patrick, K. 2006. Building knowledge management systems: a proposal for a reconsideration of the development process. in: KMAC 2006 Proceedings of the Knowledge Management Aston Conference,17 -18 July 2006 Birmingham OR Society.

Procurement transformation in the Immigration Directorate: the Money Tree Project
Coakes, E. and Young, N. 2006. Procurement transformation in the Immigration Directorate: the Money Tree Project. BIOPom 2006 Conference. London, UK 29 Jun 2006

Using communities of practice for sustainable change management: a commentary
Coakes, E. and Smith, P.A.C. 2006. Using communities of practice for sustainable change management: a commentary. KMAC 2006: the third Knowledge Management Aston Conference. Birmingham, UK 17-18 Jul 2006

Communities of practice and change-supporting innovation
Coakes, E. and Smith, P.A.C. 2006. Communities of practice and change-supporting innovation. BIOPoM 2006 Conference. London, UK 29 Jun 2006

Storing and sharing knowledge: Supporting the management of knowledge made explicit in transnational organisations
Coakes, E. 2006. Storing and sharing knowledge: Supporting the management of knowledge made explicit in transnational organisations. Learning Organization. 13 (6), pp. 579-593. https://doi.org/10.1108/09696470610705460

Trust: an investigation of the diverse disciplines exploring trust, and the relationships types being explored
Patrick, K. and Bradburn, A. 2005. Trust: an investigation of the diverse disciplines exploring trust, and the relationships types being explored. in: Remenyi, D. (ed.) Proceedings of the ICICKM 2005: International Conference on Intellectual Capital, Knowledge Management and Organisational Learning Reading, UK Academic Conferences and Publishing International. pp. 395-402

Knowledge capture, sharing and maintenance in the semantic Web age: a framework proposal
Dotsika, F. and Patrick, K. 2005. Knowledge capture, sharing and maintenance in the semantic Web age: a framework proposal. in: Wenn, A. and Dhanda, K.K. (ed.) Proceedings of the 4th Annual ISOneWorld Conference and Convention: Enabling Executive Information Technology Competencies. March 30 - April 1, 2005, Las Vegas, NV, USA Washington, USA Information Institute.

From end-users to bots: the balancing act of web-based knowledge search and sharing
Dotsika, F. and Patrick, K. 2005. From end-users to bots: the balancing act of web-based knowledge search and sharing. in: Remenyi, D. (ed.) Proceedings of the ICICKM 2005: International Conference on Intellectual Capital, Knowledge Management and Organisational Learning Reading, UK Academic Conferences and Publishing International. pp. 143-150

Sociotechnical concepts applied to information systems
Coakes, J. and Coakes, E. 2005. Sociotechnical concepts applied to information systems. in: Cooper, C.L., Argyris, C. and Starbuck, W. (ed.) Management information systems Jaico Publishing House.

The concept of communities of practice
Coakes, E. and Clarke, S. 2005. The concept of communities of practice. in: Coakes, E. and Clarke, S. (ed.) Encyclopedia of communities of practice in information and knowledge management Hershey, USA Idea Group Reference. pp. 192-196

Communities of practice
Coakes, E. and Clarke, S. 2005. Communities of practice. in: Schwartz, D. (ed.) Encyclopedia of knowledge management Hershey, USA Idea Group Reference.

KM in a project climate
Coakes, E., Bradburn, A. and Blake, C. 2005. KM in a project climate. in: Jennex, M.E. (ed.) Case studies in knowledge management Hershey, USA Idea Group. pp. 130-137

What is the value of intellectual capital?
Coakes, E. and Bradburn, A. 2005. What is the value of intellectual capital? Knowledge Management Research & Practice. 3 (2), pp. 60-68. https://doi.org/10.1057/palgrave.kmrp.8500050

Knowledge management practices in some UK service organisations
Coakes, E. 2005. Knowledge management practices in some UK service organisations. International Journal of Knowledge and Learning. 1 (4), pp. 305-317.

Communities of practice and technology support
Coakes, E. 2005. Communities of practice and technology support. in: Coakes, E. and Clarke, S. (ed.) Encyclopedia of communities of practice in information and knowledge management Hershey, USA Idea Group Reference. pp. 89-91

A comparison of the features of some CoP software
Coakes, E. 2005. A comparison of the features of some CoP software. in: Coakes, E. and Clarke, S. (ed.) Encyclopedia of communities of practice in information and knowledge management Hershey, USA Idea Group Reference.

Knowledge management, learning and trust in e-business operations
Bradburn, A. and Patrick, K. 2005. Knowledge management, learning and trust in e-business operations. in: Proceedings of the 27th International Information Technology Interfaces Conference. June 20-23, 2005, Cavtat/Dubrovnik, Croatia Zagreb, Croatia SRCE. pp. 441-446

Knowledge creation and sharing mechanisms: from Heads (of Departments) to Hands (of staff)
Coakes, E., Bradburn, A., Shearer, J., Dotsika, F. and Burke, T. 2004. Knowledge creation and sharing mechanisms: from Heads (of Departments) to Hands (of staff). International Journal of Knowledge, Culture and Change Management. 4.

Intangible assets and social, intellectual and cultural capital: origins, functions and value
Bradburn, A. and Coakes, E. 2004. Intangible assets and social, intellectual and cultural capital: origins, functions and value. Conference on Organisational Knowledge, Learning and Capabilities. Innsbruck, Austria 02-03 Apr 2004

An interoperable, graphical environment for the capturing of medical information
Dotsika, F. and Watkins, A. 2003. An interoperable, graphical environment for the capturing of medical information. Technology and Health Care. 11 (5), pp. 305-306.

From data to knowledge in e-health applications: an integrated system for medical information modelling and retrieval
Dotsika, F. 2003. From data to knowledge in e-health applications: an integrated system for medical information modelling and retrieval. Medical Informatics and the Internet in Medicine. 28 (4), pp. 231-251. https://doi.org/10.1080/14639230310001617832

Beyond knowledge management
Lehaney, B., Clarke, S., Coakes, E. and Jack, G. 2003. Beyond knowledge management. Hershey, USA Idea Group Publishing.

GISMoE: a graph-based information system modelling environment
Dotsika, F. and Watkins, A. 2003. GISMoE: a graph-based information system modelling environment. in: Hamza, M.H. (ed.) Intelligent systems and control Canada Acta Press.

Managing and leveraging knowledge for organisational advantage
Coakes, E., Sugden, G. and Bradburn, A. 2003. Managing and leveraging knowledge for organisational advantage. Knowledge Management Aston Conference. Birmingham, UK 14-15 Jul 2003

Knowledge management: a review
Coakes, E. and Sugden, G. 2003. Knowledge management: a review. OR Society.

Knowledge creation and sharing mechanisms: from head to hands
Coakes, E., Bradburn, A., Shearer, J. and Burke, T. 2003. Knowledge creation and sharing mechanisms: from head to hands. 4th European Conference on Knowledge Management. Oxford, UK 18-19 Sep 2003

Developing knowledge for customer management: study of managing information in the developing world
Coakes, E. and Aidoo, H. 2003. Developing knowledge for customer management: study of managing information in the developing world. 2003 International Academy of African Business and Development (IAABD) International Conference. London, UK 09-12 Apr 2003

Modelling medical operational knowledge for e-health applications
Dotsika, F. 2002. Modelling medical operational knowledge for e-health applications. Technology and Health Care. 10 (6), pp. 474-476.

Use of email in educational establishments: a UK and Australian perspective
Willis, D., Coakes, E. and Wenn, A. 2002. Use of email in educational establishments: a UK and Australian perspective. in: Khosrow-Pour, M. (ed.) Issues and trends of information technology management in contemporary organizations: 2002 Information Resources Management Association International Conference, Seattle, Washington, USA, May 19-22, 2002 Hershey, USA Idea Group Publishing. pp. 821-823

Integrating web-based information systems: WWW and the functional model
Dotsika, F. and Watkins, A. 2002. Integrating web-based information systems: WWW and the functional model. in: Humza, M.H. (ed.) Proceedings of the Sixth IASTED International Conference on Internet and Multimedia Systems and Applications: IMSA '02 Canada Acta Press.

Editorial: knowledge management
Coakes, E. and Willis, D. 2002. Editorial: knowledge management. OR Insight.

Post-industrial economy and competitive positioning: the value of knowledge management and learning organisations
Coakes, E., Sugden, G. and Bradburn, A. 2002. Post-industrial economy and competitive positioning: the value of knowledge management and learning organisations. OR Insight. 15 (2), pp. 18-28.

Knowledge management: what is the value of intellectual capital?
Coakes, E., Sugden, G. and Bradburn, A. 2002. Knowledge management: what is the value of intellectual capital? 16th Triennial Conference of the International Federation of Operational Research Societies. Edinburgh, UK 08-12 Jul 2002

Stakeholders and boundaries in strategic information systems planning: a framework for increasing sufficiency
Coakes, E. and Elliman, T. 2002. Stakeholders and boundaries in strategic information systems planning: a framework for increasing sufficiency. in: Harindranath, G., Rosenberg, W.G., Sillince, J., Wojtkowski, D., Wojtkowski, W., Wrycza, S. and Zupancic, J.A.A. (ed.) New perspectives on information systems development: theory, methods, and practice New York, USA Kluwer Academic. pp. 1-18

Socio-technical and human cognition elements of information systems
Clarke, S., Coakes, E., Hunter, M.G. and Wenn, A. 2002. Socio-technical and human cognition elements of information systems. Hershey, USA Information Science Publishing.

Searching for linkages between knowledge management, learning organisation and organisational culture within large enterprises in the United Kingdom: what KM practitioners say
Bradburn, A., Coakes, E. and Sugden, G. 2002. Searching for linkages between knowledge management, learning organisation and organisational culture within large enterprises in the United Kingdom: what KM practitioners say. in: Khosrow-Pour, M. (ed.) Issues and trends of information technology management in contemporary organizations: 2002 Information Resources Management Association International Conference, Seattle, Washington, USA, May 19-22, 2002 Hershey, USA Idea Group Publishing.

Getting the knowledge habit (part 2)
Bradburn, A., Coakes, E., D'Silva, A. and Sugden, G. 2002. Getting the knowledge habit (part 2). Knowledge Management.

Getting the knowledge habit (part 1)
Bradburn, A., Coakes, E., D'Silva, A. and Sugden, G. 2002. Getting the knowledge habit (part 1). Knowledge Management.

Strategic styles in emergency services: an Anglo-Dutch study of management behaviours: fire protection, market competition and public services
Bradburn, A. 2002. Strategic styles in emergency services: an Anglo-Dutch study of management behaviours: fire protection, market competition and public services. Fire Safety, Technology & Management Journal. 7 (1).

The impact of three key healthcare technology standards on evidence based healthcare practice
Narayana, J. and Dotsika, F. 2001. The impact of three key healthcare technology standards on evidence based healthcare practice. Technology and Healthcare. 9 (6), pp. 501-503.

XML and functional databases
Dotsika, F. and Watkins, A. 2001. XML and functional databases. in: Hamza, M.H. (ed.) Intelligent systems and control Calgary, Canada Acta Press.

Managing large modules: email or web sites?
Coakes, E. and Willis, D. 2001. Managing large modules: email or web sites? in: Anandarajan, M. and Simmers, C. (ed.) Managing web usage in the workplace: a social, ethical and legal perspective Hershey, USA Idea Group Publishing. pp. 235-253

Knowledge management: a sociotechnical perspective
Coakes, E. 2001. Knowledge management: a sociotechnical perspective. in: Coakes, E., Willis, D. and Clarke, S. (ed.) Knowledge management in the sociotechnical world: the graffiti continues Springer London, UK. pp. 4-14

Managing tacit knowledge in knowledge intensive firms: is there a role for technology?
Bradburn, A. and Coakes, E. 2001. Managing tacit knowledge in knowledge intensive firms: is there a role for technology? in: Coakes, E., Willis, D. and Clarke, S. (ed.) Knowledge management in the sociotechnical world: the graffiti continues London, UK Springer.

Computer mediated communication in universities and further education establishments: a comparison of use and utility
Coakes, E. and Willis, D. 2000. Computer mediated communication in universities and further education establishments: a comparison of use and utility. in: Snodgrass, C. and Szewczak, E. (ed.) Proceedings of the 2000 Information Resources Management Association International Conference on Challenges of Information Technology Management in the 21st Century Hershey, USA Idea Group Publishing. pp. 202-206

Knowledge management in the university sector: some empirical results
Coakes, E. and Sugden, G. 2000. Knowledge management in the university sector: some empirical results. in: Khosrowpour, M. (ed.) Challenges of information technology management in the 21st century Hershey Idea Group Publishing. pp. 1066-1067