Developing knowledge for customer management: study of managing information in the developing world

Managerial Perceptions in Knowledge Management Implementation: Results from a Case Study and a Survey’
Mohamed, S., Amar, A.D. and Coakes, E. 2014. Managerial Perceptions in Knowledge Management Implementation: Results from a Case Study and a Survey’. 20th Conference of the International Federation of Operational Research Societies.. Barcelona, Spain 13 Jul 2014

Social Enterprises as knowledge-based organisations: UK experiences
Granados, M., Coakes, E., Hlupic, V. and Mohamed, S. 2013. Social Enterprises as knowledge-based organisations: UK experiences. UNRISD Conference on the Potential and Limits of Social and Solidarity Economy. Geneva, Switzerland 06 - 08 May 2013

The organisation of Social Enterprises from a knowledge-based perspective
Granados, M., Hlupic, V., Coakes, E. and Mohamed, S. 2013. The organisation of Social Enterprises from a knowledge-based perspective. 4th EMES International Research Conference on Social Enterprise 'If Not For Profit, For What? And How?. Liege, Belgium 01 - 04 Jul 2013

Success or failure in knowledge management systems: a universal issue
Granados, M., Coakes, E. and Amar, A.D. 2013. Success or failure in knowledge management systems: a universal issue. in: Henriksen, H.Z., Dwivedi, Y.K. and Wastell, D. (ed.) Grand Successes and Failures in IT: Public and Private Sectors Berlin, Heidelberg Springer. pp. 39-56

Developing Knowledge Management Capabilities in Social Enterprises: UK experience
Granados, M., Hlupic, V., Coakes, E. and Mohamed, S. 2013. Developing Knowledge Management Capabilities in Social Enterprises: UK experience. 14th European Conference on Knowledge Management - ECKM 2013. Kaunas University of Technology, Kaunas, Lithuania Sep 2013 Academic Conferences and Publishing International.

Dynamics of knowledge sharing in a cross-cultural environment
Lodhi, S.A. and Coakes, E. 2012. Dynamics of knowledge sharing in a cross-cultural environment. University of Westminster.

Social enterprise and social entrepreneurship: a bibliometric analysis from 1991 to 2010
Granados, M., Hlupic, V., Coakes, E. and Mohamed, S. 2011. Social enterprise and social entrepreneurship: a bibliometric analysis from 1991 to 2010. 3rd EMES International Research Conference on Social Enterprise. Roskilde, Denmark 4th-7th July 2011

Social enterprise and social entrepreneurship research and theory: a bibliometric analysis
Granados, M., Hlupic, V., Coakes, E. and Mohamed, S. 2011. Social enterprise and social entrepreneurship research and theory: a bibliometric analysis. Social Enterprise Journal. 7 (3), pp. 198-218. https://doi.org/10.1108/17508611111182368

Sustainable innovation and right to market
Coakes, E., Smith, P.A.C. and Alwis, D. 2011. Sustainable innovation and right to market. Information Systems Management. 28 (1), pp. 30-42. https://doi.org/10.1080/10580530.2011.536110

Knowledge Management, Strategy, and Technology: A Global Snapshot
Coakes, E., Amar, A. and Granados, M. 2010. Knowledge Management, Strategy, and Technology: A Global Snapshot. Journal of Enterprise Information Management. 23 (3), pp. 282 - 304. https://doi.org/10.1108/17410391011036076

Hierarchical structures: conducive or barrier to knowledge management?
Mohamed, S., Coakes, E. and Leslie, A. 2010. Hierarchical structures: conducive or barrier to knowledge management? Americas Conference on Information Systems 2010. Lima, Peru 12th-15th August 2010

Exploring meaning: the implications of a hyphen for socio-technical theory and practice
Coakes, E. and Coakes, J. 2010. Exploring meaning: the implications of a hyphen for socio-technical theory and practice. International Journal of Sociotechnology and Knowledge Development. 2 (2), pp. 1-34. https://doi.org/10.4018/jskd.2010040101

Identifying key factors affecting transnational knowledge transfer
Duan, Y., Nie, W. and Coakes, E. 2010. Identifying key factors affecting transnational knowledge transfer. Information & Management. 47 (7-8), pp. 356-363. https://doi.org/10.1016/j.im.2010.08.003

A meta-analysis of the direction and state of sociotechnical research in a range of disciplines: for practitioners and academics
Coakes, E. and Coakes, J. 2009. A meta-analysis of the direction and state of sociotechnical research in a range of disciplines: for practitioners and academics. International Journal of Sociotechnology and Knowledge Development. 1 (1), pp. 1-52. https://doi.org/10.4018/jskd.2009010101

Co-operative work practices and knowledge sharing issues: a comparison of viewpoints
Coakes, E., Coakes, J. and Rosenberg, D. 2008. Co-operative work practices and knowledge sharing issues: a comparison of viewpoints. International Journal of Information Management. 28 (1), pp. 12-25. https://doi.org/10.1016/j.ijinfomgt.2007.10.004

Validating A knowledge transfer framework in health services
Orendorff, D., Ramirez, A. and Coakes, E. 2008. Validating A knowledge transfer framework in health services. in: Bos, L., Blobel, B., Marsh, A.J. and Carroll, D. (ed.) Medical and care compunetics 5 Amsterdam ; Oxford IOS Press.

Validating A knowledge transfer framework in health services
Orendorff, D., Ramirez, A. and Coakes, E. 2008. Validating A knowledge transfer framework in health services. ICMCC Event 2008. Patient Empowerment: the Power of Information. University of Westminster, London 09 - 11 Jun 2008

Special issue on: "Using technology for innovation and knowledge sharing in SMEs: sociotechnical approaches"
Coakes, E., Duan, Y. and Alkaragouli, W. 2008. Special issue on: "Using technology for innovation and knowledge sharing in SMEs: sociotechnical approaches". International Journal of Knowledge Management Studies. 2 (3), p. Editorial.

Knowledge management in a project climate
Coakes, E., Bradburn, A. and Blake, C. 2008. Knowledge management in a project climate. in: Jennex, M.E. (ed.) Knowledge management: concepts, methodologies, tools and applications Hershey, USA Information Science Reference. pp. 2843-2849

Transformation procurement in the Immigration Directorate: applying Sveiby
Coakes, E. and Young, N. 2007. Transformation procurement in the Immigration Directorate: applying Sveiby. Journal of Knowledge Management Practice. 8 (S1).

Supporting innovation: communities of practice and change
Coakes, E. and Smith, P.A.C. 2007. Supporting innovation: communities of practice and change. Journal of Knowledge Management Practice. 8 (S1).

Guest editorial: On sharing knowledge: sociotechnical approaches
Ramirez, A. and Coakes, E. 2007. Guest editorial: On sharing knowledge: sociotechnical approaches. The Learning Organization. 14 (5), pp. 392-394.

Developing communities of innovation by identifying innovation champions
Coakes, E. and Smith, P.A.C. 2007. Developing communities of innovation by identifying innovation champions. Learning Organization. 14 (1), pp. 74-85. https://doi.org/10.1108/09696470710718366

Book review: Knowledge leadership: the art and science of the knowledge-based organization
Coakes, E. 2007. Book review: Knowledge leadership: the art and science of the knowledge-based organization. Knowledge Management Research & Practice. 5 (2), pp. 157-158. https://doi.org/10.1057/palgrave.kmrp.8500133

Gaining the competitive edge: communities of innovation
Smith, P.A.C. and Coakes, E. 2006. Gaining the competitive edge: communities of innovation. Sociedad & Conocmiento. 4 (7), pp. 8-10.

Enid Mumford: a tribute
Avison, D., Bjorn-Andersen, N., Coakes, E., Davis, G.B., Earl, M.J., Elbanna, A., Fitzgerald, G., Galliers, R.D., Hirschheim, R., Iivari, J., Klein, H.K., Land, F., de Marco, M., Pettigrew, A.M., Porra, J., Stahl, B.C., Sarensen, C., Wood, B. and Wood-Harper, T. 2006. Enid Mumford: a tribute. Information Systems Journal. 16 (4), pp. 343-382. https://doi.org/10.1111/j.1365-2575.2006.00225.x

Procurement transformation in the Immigration Directorate: the Money Tree Project
Coakes, E. and Young, N. 2006. Procurement transformation in the Immigration Directorate: the Money Tree Project. BIOPom 2006 Conference. London, UK 29 Jun 2006

Using communities of practice for sustainable change management: a commentary
Coakes, E. and Smith, P.A.C. 2006. Using communities of practice for sustainable change management: a commentary. KMAC 2006: the third Knowledge Management Aston Conference. Birmingham, UK 17-18 Jul 2006

Communities of practice and change-supporting innovation
Coakes, E. and Smith, P.A.C. 2006. Communities of practice and change-supporting innovation. BIOPoM 2006 Conference. London, UK 29 Jun 2006

Storing and sharing knowledge: Supporting the management of knowledge made explicit in transnational organisations
Coakes, E. 2006. Storing and sharing knowledge: Supporting the management of knowledge made explicit in transnational organisations. Learning Organization. 13 (6), pp. 579-593. https://doi.org/10.1108/09696470610705460

Sociotechnical concepts applied to information systems
Coakes, J. and Coakes, E. 2005. Sociotechnical concepts applied to information systems. in: Cooper, C.L., Argyris, C. and Starbuck, W. (ed.) Management information systems Jaico Publishing House.

The concept of communities of practice
Coakes, E. and Clarke, S. 2005. The concept of communities of practice. in: Coakes, E. and Clarke, S. (ed.) Encyclopedia of communities of practice in information and knowledge management Hershey, USA Idea Group Reference. pp. 192-196

Communities of practice
Coakes, E. and Clarke, S. 2005. Communities of practice. in: Schwartz, D. (ed.) Encyclopedia of knowledge management Hershey, USA Idea Group Reference.

A risky business retirement (for higher education)
Coakes, E., Bradburn, A., Shearer, J., Dotsika, F. and Barnett, N. 2005. A risky business retirement (for higher education). in: Khosrow-Pour, M. (ed.) Managing modern organizations with information technology: 2005 Information Resources Management Association International Conference, San Diego, California, USA, May 15-18, 2005 Hershey, USA Idea Group Publishing.

KM in a project climate
Coakes, E., Bradburn, A. and Blake, C. 2005. KM in a project climate. in: Jennex, M.E. (ed.) Case studies in knowledge management Hershey, USA Idea Group. pp. 130-137

What is the value of intellectual capital?
Coakes, E. and Bradburn, A. 2005. What is the value of intellectual capital? Knowledge Management Research & Practice. 3 (2), pp. 60-68. https://doi.org/10.1057/palgrave.kmrp.8500050

Knowledge management practices in some UK service organisations
Coakes, E. 2005. Knowledge management practices in some UK service organisations. International Journal of Knowledge and Learning. 1 (4), pp. 305-317.

Communities of practice and technology support
Coakes, E. 2005. Communities of practice and technology support. in: Coakes, E. and Clarke, S. (ed.) Encyclopedia of communities of practice in information and knowledge management Hershey, USA Idea Group Reference. pp. 89-91

A comparison of the features of some CoP software
Coakes, E. 2005. A comparison of the features of some CoP software. in: Coakes, E. and Clarke, S. (ed.) Encyclopedia of communities of practice in information and knowledge management Hershey, USA Idea Group Reference.

Knowledge creation and sharing mechanisms: from Heads (of Departments) to Hands (of staff)
Coakes, E., Bradburn, A., Shearer, J., Dotsika, F. and Burke, T. 2004. Knowledge creation and sharing mechanisms: from Heads (of Departments) to Hands (of staff). International Journal of Knowledge, Culture and Change Management. 4.

Intangible assets and social, intellectual and cultural capital: origins, functions and value
Bradburn, A. and Coakes, E. 2004. Intangible assets and social, intellectual and cultural capital: origins, functions and value. Conference on Organisational Knowledge, Learning and Capabilities. Innsbruck, Austria 02-03 Apr 2004

Beyond knowledge management
Lehaney, B., Clarke, S., Coakes, E. and Jack, G. 2003. Beyond knowledge management. Hershey, USA Idea Group Publishing.

Managing and leveraging knowledge for organisational advantage
Coakes, E., Sugden, G. and Bradburn, A. 2003. Managing and leveraging knowledge for organisational advantage. Knowledge Management Aston Conference. Birmingham, UK 14-15 Jul 2003

Knowledge management: a review
Coakes, E. and Sugden, G. 2003. Knowledge management: a review. OR Society.

Knowledge creation and sharing mechanisms: from head to hands
Coakes, E., Bradburn, A., Shearer, J. and Burke, T. 2003. Knowledge creation and sharing mechanisms: from head to hands. 4th European Conference on Knowledge Management. Oxford, UK 18-19 Sep 2003

Use of email in educational establishments: a UK and Australian perspective
Willis, D., Coakes, E. and Wenn, A. 2002. Use of email in educational establishments: a UK and Australian perspective. in: Khosrow-Pour, M. (ed.) Issues and trends of information technology management in contemporary organizations: 2002 Information Resources Management Association International Conference, Seattle, Washington, USA, May 19-22, 2002 Hershey, USA Idea Group Publishing. pp. 821-823

Editorial: knowledge management
Coakes, E. and Willis, D. 2002. Editorial: knowledge management. OR Insight.

Post-industrial economy and competitive positioning: the value of knowledge management and learning organisations
Coakes, E., Sugden, G. and Bradburn, A. 2002. Post-industrial economy and competitive positioning: the value of knowledge management and learning organisations. OR Insight. 15 (2), pp. 18-28.

Knowledge management: what is the value of intellectual capital?
Coakes, E., Sugden, G. and Bradburn, A. 2002. Knowledge management: what is the value of intellectual capital? 16th Triennial Conference of the International Federation of Operational Research Societies. Edinburgh, UK 08-12 Jul 2002

Stakeholders and boundaries in strategic information systems planning: a framework for increasing sufficiency
Coakes, E. and Elliman, T. 2002. Stakeholders and boundaries in strategic information systems planning: a framework for increasing sufficiency. in: Harindranath, G., Rosenberg, W.G., Sillince, J., Wojtkowski, D., Wojtkowski, W., Wrycza, S. and Zupancic, J.A.A. (ed.) New perspectives on information systems development: theory, methods, and practice New York, USA Kluwer Academic. pp. 1-18

Socio-technical and human cognition elements of information systems
Clarke, S., Coakes, E., Hunter, M.G. and Wenn, A. 2002. Socio-technical and human cognition elements of information systems. Hershey, USA Information Science Publishing.

Searching for linkages between knowledge management, learning organisation and organisational culture within large enterprises in the United Kingdom: what KM practitioners say
Bradburn, A., Coakes, E. and Sugden, G. 2002. Searching for linkages between knowledge management, learning organisation and organisational culture within large enterprises in the United Kingdom: what KM practitioners say. in: Khosrow-Pour, M. (ed.) Issues and trends of information technology management in contemporary organizations: 2002 Information Resources Management Association International Conference, Seattle, Washington, USA, May 19-22, 2002 Hershey, USA Idea Group Publishing.

Getting the knowledge habit (part 2)
Bradburn, A., Coakes, E., D'Silva, A. and Sugden, G. 2002. Getting the knowledge habit (part 2). Knowledge Management.

Getting the knowledge habit (part 1)
Bradburn, A., Coakes, E., D'Silva, A. and Sugden, G. 2002. Getting the knowledge habit (part 1). Knowledge Management.

Managing large modules: email or web sites?
Coakes, E. and Willis, D. 2001. Managing large modules: email or web sites? in: Anandarajan, M. and Simmers, C. (ed.) Managing web usage in the workplace: a social, ethical and legal perspective Hershey, USA Idea Group Publishing. pp. 235-253

Knowledge management: a sociotechnical perspective
Coakes, E. 2001. Knowledge management: a sociotechnical perspective. in: Coakes, E., Willis, D. and Clarke, S. (ed.) Knowledge management in the sociotechnical world: the graffiti continues Springer London, UK. pp. 4-14

Managing tacit knowledge in knowledge intensive firms: is there a role for technology?
Bradburn, A. and Coakes, E. 2001. Managing tacit knowledge in knowledge intensive firms: is there a role for technology? in: Coakes, E., Willis, D. and Clarke, S. (ed.) Knowledge management in the sociotechnical world: the graffiti continues London, UK Springer.

Computer mediated communication in universities and further education establishments: a comparison of use and utility
Coakes, E. and Willis, D. 2000. Computer mediated communication in universities and further education establishments: a comparison of use and utility. in: Snodgrass, C. and Szewczak, E. (ed.) Proceedings of the 2000 Information Resources Management Association International Conference on Challenges of Information Technology Management in the 21st Century Hershey, USA Idea Group Publishing. pp. 202-206

Knowledge management in the university sector: some empirical results
Coakes, E. and Sugden, G. 2000. Knowledge management in the university sector: some empirical results. in: Khosrowpour, M. (ed.) Challenges of information technology management in the 21st century Hershey Idea Group Publishing. pp. 1066-1067