Developing Knowledge Management Capabilities in Social Enterprises: UK experience

Granados, M., Hlupic, V., Coakes, E. and Mohamed, S. 2013. Developing Knowledge Management Capabilities in Social Enterprises: UK experience. 14th European Conference on Knowledge Management - ECKM 2013. Kaunas University of Technology, Kaunas, Lithuania Sep 2013 Academic Conferences and Publishing International.

TitleDeveloping Knowledge Management Capabilities in Social Enterprises: UK experience
AuthorsGranados, M., Hlupic, V., Coakes, E. and Mohamed, S.
TypeConference paper
Abstract

Knowledge Management (KM) practitioners and academics have demonstrated how an organisation can improve its performance and develop competitive advantages, by managing effectively the knowledge they have. However, there is still a lack of empirical evidence especially in small business and social economy organisations. Among the last type of organisations, Social Enterprises (SEs) are a distinct type of enterprise that operate as a business but are driven by social and environmental objectives. These organisations have received significant attention in the recent years by academics and politicians as a solution to alleviate current social and environmental problems. However, there is a lack of empirical evidence of how these organisations operate and perform. Therefore,in order to help to fill these gaps, this paper proposes and empirically accesses a theoretical model named Knowledge Management in Social Enterprises (KMSE),supported by the knowledge‐based theory of the firm and organisational capabilities theories. The model explores organisational characteristics and knowledge activities within SEs that can develop Knowledge Management Capabilities(KMCs) and improve organisational performance. The empirical evidence has
been collected through a quantitative study that had 432 responses from senior members of SEs in UK to a survey about their current activities of KM and their
organisational characteristics. The empirical study confirms that SEs are developing KMCs differently from their counterparts in the private, public and third sector, and these capabilities account for 20% of the improvement in a SE’s performance in the last 12 months. The main differences are associated with efforts
from SEs to built and maintain a culture that promoted trust, knowledge sharing and learning under decentralised and flexible structures, more than information systems or extrinsic motivations. These findings present significant contributions
for practitioners, consultants, politicians and academics who are interested in (a)demonstrating the tangible outcomes of developing KMCs, (b) understanding how to develop these capabilities under different organisational settings, and (c) understanding the organisational characteristics of SEs that would allow the provision of more accurate strategies to enhance the SE sector and maximise its impact
and coverage.

Keywords knowledge management capabilities, social enterprises, organisational
Year2013
Conference14th European Conference on Knowledge Management - ECKM 2013
PublisherAcademic Conferences and Publishing International
ISSN2048-8963
ISBN9781909507388

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Coakes, E. 2005. A comparison of the features of some CoP software. in: Coakes, E. and Clarke, S. (ed.) Encyclopedia of communities of practice in information and knowledge management Hershey, USA Idea Group Reference.

Validating indirect human costs MEFM Taxonomy: case studies from the banking sector
Mohamed, S. and Irani, Z. 2004. Validating indirect human costs MEFM Taxonomy: case studies from the banking sector. in: Bullen, C. and Stohr, E. (ed.) AMCIS 2004: the Americas Conference on Information Systems, 05-08 Aug 2004, New York, USA Atlanta, Georgia, USA Association for Information Systems.

Knowledge creation and sharing mechanisms: from Heads (of Departments) to Hands (of staff)
Coakes, E., Bradburn, A., Shearer, J., Dotsika, F. and Burke, T. 2004. Knowledge creation and sharing mechanisms: from Heads (of Departments) to Hands (of staff). International Journal of Knowledge, Culture and Change Management. 4.

Intangible assets and social, intellectual and cultural capital: origins, functions and value
Bradburn, A. and Coakes, E. 2004. Intangible assets and social, intellectual and cultural capital: origins, functions and value. Conference on Organisational Knowledge, Learning and Capabilities. Innsbruck, Austria 02-03 Apr 2004

Business process modelling: potential benefits and obstacles for wider use
Hlupic, V. 2003. Business process modelling: potential benefits and obstacles for wider use. International Journal of Simulation: Systems, Science and Technology. 4 (1-2), pp. 62-67.

Managing knowledge in a collaborative context: how may intellectual resources be harnessed towards joint effect?
Qureshi, S., Hlupic, V., de Vreede, G.J., Briggs, R.O. and Nunamaker, J. 2003. Managing knowledge in a collaborative context: how may intellectual resources be harnessed towards joint effect? in: Hlupic, V. (ed.) Knowledge and business process management Hershey, USA Idea Group Publishing. pp. 174-195

Technical aspects of knowledge management
Patel, N., Hlupic, V. and Paul, R.J. 2003. Technical aspects of knowledge management. in: Hlupic, V. (ed.) Knowledge and business process management Hershey, USA Idea Group Publishing. pp. 196-216

Strategic planning for IS adoption: critical indirect human costs
Mohamed, S. and Brodie, J. 2003. Strategic planning for IS adoption: critical indirect human costs. in: Jacko, J. and Stephanidis, C. (ed.) Proceedings of the 10th International Conference on Human-Computer Interaction, 22-27 Jun 2003, Crete, Greece. Mahwah, New Jersey, USA Lawrence Erlbaum Associates.

Socio-organisational dilemma: indirect management human costs
Mohamed, S. 2003. Socio-organisational dilemma: indirect management human costs. in: Bagnara, S., Rizzo, A., Pozzi, S., Rizzo, F. and Save, L. (ed.) Conference proceedings of the 8th International Conference on Human Aspects of Advanced Manufacturing: Agility & Hybrid Automation. 27-30 May 2003 Rome, Italy National Research Council of Italy, Institute of Cognitive Sciences and Technologies.

Mapping indirect human costs to their derivers
Mohamed, S. 2003. Mapping indirect human costs to their derivers. 8th Annual Conference of UK Academy for Information Systems (UKAIS 2003). Warwick, UK 9-11 Apr 2003

Beyond knowledge management
Lehaney, B., Clarke, S., Coakes, E. and Jack, G. 2003. Beyond knowledge management. Hershey, USA Idea Group Publishing.

Integration of discrete-event simulation and knowledge management; benefits and the way forward
Hlupic, V., Verbraeck, A. and de Vreede, G.J. 2003. Integration of discrete-event simulation and knowledge management; benefits and the way forward. UKSIM 2003: the Sixth National Conference of the UK Simulation Society. Cambridge, UK 09-11 Apr 2003

What causes value to be created when it did not exist before?: a research model for value creation
Hlupic, V. and Qureshi, S. 2003. What causes value to be created when it did not exist before?: a research model for value creation. Thirty-Sixth Hawaii International Conference on System Sciences. Hawaii, USA 06-09 January 2003

A research model for collaborative value creation from intellectual capital
Hlupic, V. and Qureshi, S. 2003. A research model for collaborative value creation from intellectual capital. in: Budin, L. (ed.) ITI 2003 : proceedings of the 25th International Conference on Information Technology Interfaces : Silver interfaces: computer at the university : June 16-19, 2003, Cavtat, Croatia Zagreb, Croatia SRCE University Computing Centre. pp. 431-438

Intelligent agents for knowledge management in e-commerce: opportunities and challenges
Hlupic, V., Pouloudi, N. and Rzevski, G. 2003. Intelligent agents for knowledge management in e-commerce: opportunities and challenges. in: Hlupic, V. (ed.) Knowledge and business process management Hershey, USA Idea Group Publishing. pp. 51-67

Knowledge management and e-commerce: issues and opportunities
Hlupic, V. 2003. Knowledge management and e-commerce: issues and opportunities. in: Budin, L. (ed.) ITI 2003: proceedings of the 25th International Conference on Information Technology Interfaces: Silver interfaces: computer at the university: June 16-19, 2003, Cavtat, Croatia Zagreb, Croatia SRCE University Computing Centre. pp. 431-438

Market segmentation and customer knowledge for shopping centres
Dennis, C., Marsland, D., Cockett, T. and Hlupic, V. 2003. Market segmentation and customer knowledge for shopping centres. in: Budin, L. (ed.) ITI 2003 : proceedings of the 25th International Conference on Information Technology Interfaces : Silver interfaces: computer at the university : June 16-19, 2003, Cavtat, Croatia Zagreb, Croatia SRCE University Computing Centre. pp. 417-424

Simulation modelling as the link between change management approaches
Currie, W.L. and Hlupic, V. 2003. Simulation modelling as the link between change management approaches. in: Hlupic, V. (ed.) Knowledge and business process management Hershey, USA Idea Group Publishing. pp. 33-50

Managing and leveraging knowledge for organisational advantage
Coakes, E., Sugden, G. and Bradburn, A. 2003. Managing and leveraging knowledge for organisational advantage. Knowledge Management Aston Conference. Birmingham, UK 14-15 Jul 2003

Knowledge management: a review
Coakes, E. and Sugden, G. 2003. Knowledge management: a review. OR Society.

Knowledge creation and sharing mechanisms: from head to hands
Coakes, E., Bradburn, A., Shearer, J. and Burke, T. 2003. Knowledge creation and sharing mechanisms: from head to hands. 4th European Conference on Knowledge Management. Oxford, UK 18-19 Sep 2003

Developing knowledge for customer management: study of managing information in the developing world
Coakes, E. and Aidoo, H. 2003. Developing knowledge for customer management: study of managing information in the developing world. 2003 International Academy of African Business and Development (IAABD) International Conference. London, UK 09-12 Apr 2003

Business process renovation using discrete-event simulation and workflow management
Bosilj-Vuksic, V., Kovacic, A. and Hlupic, V. 2003. Business process renovation using discrete-event simulation and workflow management. UKSIM 2003: the Sixth National Conference of the UK Simulation Society. Cambridge, UK 09-11 Apr 2003

Designing organisational memory in knowledge intensive companies: a case study
Alwis, D., Hlupic, V. and Rzevski, G. 2003. Designing organisational memory in knowledge intensive companies: a case study. in: Hlupic, V. (ed.) Knowledge and business process management Hershey, USA Idea Group Publishing. pp. 137-153

Factors that cause value creation from IC
Alwis, D., Hlupic, V. and Fitzgerald, G. 2003. Factors that cause value creation from IC. in: Budin, L. (ed.) ITI 2003 : proceedings of the 25th International Conference on Information Technology Interfaces : Silver interfaces: computer at the university : June 16-19, 2003, Cavtat, Croatia Zagreb, Croatia SRCE University Computing Centre. pp. 411-416

Towards an integrated approach to knowledge management: hard, soft and abstract issues
Hlupic, V., Pouloudi, A. and Rzevski, G. 2002. Towards an integrated approach to knowledge management: hard, soft and abstract issues. Knowledge and Process Management: the Journal of Corporate Transportation. 9 (2), pp. 90-102. https://doi.org/10.1002/kpm.134

Use of email in educational establishments: a UK and Australian perspective
Willis, D., Coakes, E. and Wenn, A. 2002. Use of email in educational establishments: a UK and Australian perspective. in: Khosrow-Pour, M. (ed.) Issues and trends of information technology management in contemporary organizations: 2002 Information Resources Management Association International Conference, Seattle, Washington, USA, May 19-22, 2002 Hershey, USA Idea Group Publishing. pp. 821-823

GROUPSIM: investigating issues in collaborative simulation modelling
Taylor, S.J.E., Robinson, S., Hlupic, V. and Ladbrook, J. 2002. GROUPSIM: investigating issues in collaborative simulation modelling. Operational Research Society (UK): Simulation Study Group: Two Day Workshop. Warwick, UK 20-21 Mar 2002

A methodology for the selection of knowledge management (KM) tools
Patel, N. and Hlupic, V. 2002. A methodology for the selection of knowledge management (KM) tools. in: Glavinic, V., Vesna, H.D. and Simic, D. (ed.) ITI 2002: proceedings of the 24th International Conference on Information Technology Interfaces: June 24-27, 2002, Cavtat, Croatia Zagreb, Croatia SRCE University Computing Centre. pp. 369-376

Proposing taxonomy of indirect human costs for the evaluation of information systems
Mohamed, S., Irani, Z. and Baldwin, L. 2002. Proposing taxonomy of indirect human costs for the evaluation of information systems. in: Howell, B. and Orange, G. (ed.) Information systems research, teaching and practice : proceedings of the 7th annual UKAIS conference, Leeds Metropolitan University, England, UK, 10-12 April 2002 Leeds, UK Leeds Metropolitan University.

Developing taxonomy of information system's indirect human costs
Mohamed, S. 2002. Developing taxonomy of information system's indirect human costs. 2nd International Conference on Systems Thinking in Management (ICSTM 2002). Manchester, UK 03-05 Apr 2002

Simulation modelling and knowledge management: separated but inseparable?
Hlupic, V., Verbraeck, A. and de Vreede, G.J. 2002. Simulation modelling and knowledge management: separated but inseparable? in: Krug, W. and Verbraeck, A. (ed.) Simulation in industry : 14th European Simulation Symposium (ESS'02) San Diego, USA Society for Modeling & Simulation International ( SCS ). pp. 193-200

Knowledge management in e-commerce: the use of intelligent agents
Hlupic, V., Pouloudi, N. and Rzevski, G. 2002. Knowledge management in e-commerce: the use of intelligent agents. in: Glavinic, V., Hljuz Dobric, V. and Simic, D. (ed.) ITI 2002 : proceedings of the 24th International Conference on Information Technology Interfaces : June 24-27, 2002, Cavtat, Croatia Zagreb, Croatia SRCE University Computing Centre. pp. 349-356

Editorial: knowledge management
Coakes, E. and Willis, D. 2002. Editorial: knowledge management. OR Insight.

Post-industrial economy and competitive positioning: the value of knowledge management and learning organisations
Coakes, E., Sugden, G. and Bradburn, A. 2002. Post-industrial economy and competitive positioning: the value of knowledge management and learning organisations. OR Insight. 15 (2), pp. 18-28.

Knowledge management: what is the value of intellectual capital?
Coakes, E., Sugden, G. and Bradburn, A. 2002. Knowledge management: what is the value of intellectual capital? 16th Triennial Conference of the International Federation of Operational Research Societies. Edinburgh, UK 08-12 Jul 2002

Stakeholders and boundaries in strategic information systems planning: a framework for increasing sufficiency
Coakes, E. and Elliman, T. 2002. Stakeholders and boundaries in strategic information systems planning: a framework for increasing sufficiency. in: Harindranath, G., Rosenberg, W.G., Sillince, J., Wojtkowski, D., Wojtkowski, W., Wrycza, S. and Zupancic, J.A.A. (ed.) New perspectives on information systems development: theory, methods, and practice New York, USA Kluwer Academic. pp. 1-18

Socio-technical and human cognition elements of information systems
Clarke, S., Coakes, E., Hunter, M.G. and Wenn, A. 2002. Socio-technical and human cognition elements of information systems. Hershey, USA Information Science Publishing.

Explaining the development of the reengineering teams using conflict, and communication
Choudrie, J. and Hlupic, V. 2002. Explaining the development of the reengineering teams using conflict, and communication. Second International Conference on Systems Thinking in Management (ICSTM-2002). Salford, UK 03-05 Apr 2002

Searching for linkages between knowledge management, learning organisation and organisational culture within large enterprises in the United Kingdom: what KM practitioners say
Bradburn, A., Coakes, E. and Sugden, G. 2002. Searching for linkages between knowledge management, learning organisation and organisational culture within large enterprises in the United Kingdom: what KM practitioners say. in: Khosrow-Pour, M. (ed.) Issues and trends of information technology management in contemporary organizations: 2002 Information Resources Management Association International Conference, Seattle, Washington, USA, May 19-22, 2002 Hershey, USA Idea Group Publishing.

Getting the knowledge habit (part 2)
Bradburn, A., Coakes, E., D'Silva, A. and Sugden, G. 2002. Getting the knowledge habit (part 2). Knowledge Management.

Getting the knowledge habit (part 1)
Bradburn, A., Coakes, E., D'Silva, A. and Sugden, G. 2002. Getting the knowledge habit (part 1). Knowledge Management.

Building critical organisational knowledge: a case study
Alwis, D., Hlupic, V. and Rzevski, G. 2002. Building critical organisational knowledge: a case study. in: Glavinic, V., Hljuz Dobric, V. and Simic, D. (ed.) ITI 2002 : proceedings of the 24th International Conference on Information Technology Interfaces : June 24-27, 2002, Cavtat, Croatia Zagreb, Croatia SRCE University Computing Centre. pp. 293-298

Guest editorial: business process reengineering: an analysis perspective
Irani, Z., Hlupic, V. and Giaglis, G.M. 2002. Guest editorial: business process reengineering: an analysis perspective. International Journal of Flexible Manufacturing Systems. 14 (1), pp. 5-10. https://doi.org/10.1023/A:1013868430717

Teams and their motivation for business process reengineering: a research note
Choudrie, J., Hlupic, V. and Irani, Z. 2002. Teams and their motivation for business process reengineering: a research note. International Journal of Flexible Manufacturing Systems. 14 (1), pp. 99-107. https://doi.org/10.1023/A:1013824331143

Dynamic business process modelling (BPM) for business process change
Patel, N. and Hlupic, V. 2001. Dynamic business process modelling (BPM) for business process change. International Journal of Simulation: Systems Science and Technology. 2 (2), pp. 65-76.

Editorial: business process reengineering: a modeling perspective
Irani, Z., Hlupic, V. and Giaglis, G.M. 2001. Editorial: business process reengineering: a modeling perspective. International Journal of Flexible Manufacturing Systems. 13 (2), pp. 99-104. https://doi.org/10.1023/A:1011122916139

Business process modelling using discrete-event simulation: potential benefits and obstacles for wider use
Hlupic, V., Alwis, D. and Rzevski, G. 2001. Business process modelling using discrete-event simulation: potential benefits and obstacles for wider use. in: UKSIM 2001: Proceedings of the 5th National conference of the UK Simulation Society, Emmanuel College, Cambridge, 28-30 March 2001 USA IEEE . pp. 190-195

Managing large modules: email or web sites?
Coakes, E. and Willis, D. 2001. Managing large modules: email or web sites? in: Anandarajan, M. and Simmers, C. (ed.) Managing web usage in the workplace: a social, ethical and legal perspective Hershey, USA Idea Group Publishing. pp. 235-253

Knowledge management: a sociotechnical perspective
Coakes, E. 2001. Knowledge management: a sociotechnical perspective. in: Coakes, E., Willis, D. and Clarke, S. (ed.) Knowledge management in the sociotechnical world: the graffiti continues Springer London, UK. pp. 4-14

Investigating teams and business process change using case studies
Choudrie, J. and Hlupic, V. 2001. Investigating teams and business process change using case studies. UKAIS 2001: UK Academy of Information Systems Conference. Portsmouth, UK 18-20 Apr 2001

Managing tacit knowledge in knowledge intensive firms: is there a role for technology?
Bradburn, A. and Coakes, E. 2001. Managing tacit knowledge in knowledge intensive firms: is there a role for technology? in: Coakes, E., Willis, D. and Clarke, S. (ed.) Knowledge management in the sociotechnical world: the graffiti continues London, UK Springer.

Simulation and knowledge management: the role of groupware
Boulger, M., Taylor, S.J.E. and Hlupic, V. 2001. Simulation and knowledge management: the role of groupware. 13th European Simulation Symposium (ESS'2001). Marseilles, France 18-21 Oct 2001

PEtri nets and IDEF diagrams: applicability and efficacy for business process modelling
Bosilj-Vuksic, V. and Hlupic, V. 2001. PEtri nets and IDEF diagrams: applicability and efficacy for business process modelling. Informatica. 25 (1), pp. 123-133.

IDEF diagrams and petri nets for business process modeling: suitability, efficacy, and complementary use
Bosilj-Vuksic, V., Giaglis, G.M. and Hlupic, V. 2001. IDEF diagrams and petri nets for business process modeling: suitability, efficacy, and complementary use. in: Sharp, B., Cordeiro, J. and Filipe, J. (ed.) Enterprise information systems II Boston, USA Kluwer Academic Publishers.

GeNisa: a web-based interactive learning environment for teaching simulation modelling
Atolagbe, T., Hlupic, V. and Taylor, S.J.E. 2001. GeNisa: a web-based interactive learning environment for teaching simulation modelling. 2001 Winter Simulation Conference. Washington D.C. , USA 09-12 Dec 2001

Designing organisational memory in knowledge intensive companies: a case study
Alwis, D., Hlupic, V. and Rzevski, G. 2001. Designing organisational memory in knowledge intensive companies: a case study. UKAIS 2001: UK Academy of Information Systems Conference. Portsmouth, UK 18-20 Apr 2001

Editorial: current trends in business process modelling
Hlupic, V. 2001. Editorial: current trends in business process modelling. International Journal of Simulation. Systems, Science and Technology. 2 (2), pp. 1-4.

Computer mediated communication in universities and further education establishments: a comparison of use and utility
Coakes, E. and Willis, D. 2000. Computer mediated communication in universities and further education establishments: a comparison of use and utility. in: Snodgrass, C. and Szewczak, E. (ed.) Proceedings of the 2000 Information Resources Management Association International Conference on Challenges of Information Technology Management in the 21st Century Hershey, USA Idea Group Publishing. pp. 202-206

Knowledge management in the university sector: some empirical results
Coakes, E. and Sugden, G. 2000. Knowledge management in the university sector: some empirical results. in: Khosrowpour, M. (ed.) Challenges of information technology management in the 21st century Hershey Idea Group Publishing. pp. 1066-1067

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