Knowledge management activities in social enterprises: lessons for small and non-profit firms

Granados, M., Mohamed, S. and Hlupic, V. 2017. Knowledge management activities in social enterprises: lessons for small and non-profit firms. Journal of Knowledge Management. 21 (2), pp. 376-396. https://doi.org/10.1108/jkm-01-2016-0026

TitleKnowledge management activities in social enterprises: lessons for small and non-profit firms
TypeJournal article
AuthorsGranados, M., Mohamed, S. and Hlupic, V.
Abstract

Purpose: This paper explores what Social Enterprises (SEs) in the UK know and how they acquire, convert, apply and protect this knowledge. This will enable them to manage their knowledge effectively, hence improve their practices and maximize the creation of social, environmental and economic value.
Design/methodology/approach: This study follows a qualitative approach, comprising of 21 interviews with founders and senior members of SEs in UK.
Findings: The results show that the investigated SEs have KM practices similar to the already identified in SMEs, associated with informality, reliance on external sources and focus on socialisation activities, but they have unique challenges on managing their knowledge related to their hybrid mission, to include social and economic objectives, and their closed relationship with stakeholders.
Research limitations/implications: As there is limited research on Knowledge Management (KM) practices in SEs; they were defined based on previous studies in large, private and public companies. Therefore, not all practices may be included. This research is a starting point in the study of KM in SEs.
Practical implications: This study identifies knowledge activities that enable the creation of social, environmental and economic value in SEs. This allows SEs, small firms and non-profit organisations to review their current practices and develop plans for their further improvement.
Social implications:
Originality/value: This paper is one of the first empirical studies exploring KM practices in SEs, highlighting their informal nature as well as their impact in and on the enterprise.

KeywordsKM activities, Social Enterprises, knowledge sharing, hybrid organisations
JournalJournal of Knowledge Management
Journal citation21 (2), pp. 376-396
ISSN1367-3270
Year2017
PublisherEmerald Publishing Limited
Accepted author manuscript
Digital Object Identifier (DOI)https://doi.org/10.1108/jkm-01-2016-0026
Web address (URL)http://dx.doi.org/10.1108/jkm-01-2016-0026
Publication dates
Published online03 Apr 2017

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Hlupic, V., Verbraeck, A. and de Vreede, G.J. 2002. Simulation modelling and knowledge management: separated but inseparable? in: Krug, W. and Verbraeck, A. (ed.) Simulation in industry : 14th European Simulation Symposium (ESS'02) San Diego, USA Society for Modeling & Simulation International ( SCS ). pp. 193-200

Knowledge management in e-commerce: the use of intelligent agents
Hlupic, V., Pouloudi, N. and Rzevski, G. 2002. Knowledge management in e-commerce: the use of intelligent agents. in: Glavinic, V., Hljuz Dobric, V. and Simic, D. (ed.) ITI 2002 : proceedings of the 24th International Conference on Information Technology Interfaces : June 24-27, 2002, Cavtat, Croatia Zagreb, Croatia SRCE University Computing Centre. pp. 349-356

Explaining the development of the reengineering teams using conflict, and communication
Choudrie, J. and Hlupic, V. 2002. Explaining the development of the reengineering teams using conflict, and communication. Second International Conference on Systems Thinking in Management (ICSTM-2002). Salford, UK 03-05 Apr 2002

Building critical organisational knowledge: a case study
Alwis, D., Hlupic, V. and Rzevski, G. 2002. Building critical organisational knowledge: a case study. in: Glavinic, V., Hljuz Dobric, V. and Simic, D. (ed.) ITI 2002 : proceedings of the 24th International Conference on Information Technology Interfaces : June 24-27, 2002, Cavtat, Croatia Zagreb, Croatia SRCE University Computing Centre. pp. 293-298

Guest editorial: business process reengineering: an analysis perspective
Irani, Z., Hlupic, V. and Giaglis, G.M. 2002. Guest editorial: business process reengineering: an analysis perspective. International Journal of Flexible Manufacturing Systems. 14 (1), pp. 5-10. https://doi.org/10.1023/A:1013868430717

Teams and their motivation for business process reengineering: a research note
Choudrie, J., Hlupic, V. and Irani, Z. 2002. Teams and their motivation for business process reengineering: a research note. International Journal of Flexible Manufacturing Systems. 14 (1), pp. 99-107. https://doi.org/10.1023/A:1013824331143

Dynamic business process modelling (BPM) for business process change
Patel, N. and Hlupic, V. 2001. Dynamic business process modelling (BPM) for business process change. International Journal of Simulation: Systems Science and Technology. 2 (2), pp. 65-76.

Editorial: business process reengineering: a modeling perspective
Irani, Z., Hlupic, V. and Giaglis, G.M. 2001. Editorial: business process reengineering: a modeling perspective. International Journal of Flexible Manufacturing Systems. 13 (2), pp. 99-104. https://doi.org/10.1023/A:1011122916139

Business process modelling using discrete-event simulation: potential benefits and obstacles for wider use
Hlupic, V., Alwis, D. and Rzevski, G. 2001. Business process modelling using discrete-event simulation: potential benefits and obstacles for wider use. in: UKSIM 2001: Proceedings of the 5th National conference of the UK Simulation Society, Emmanuel College, Cambridge, 28-30 March 2001 USA IEEE . pp. 190-195

Investigating teams and business process change using case studies
Choudrie, J. and Hlupic, V. 2001. Investigating teams and business process change using case studies. UKAIS 2001: UK Academy of Information Systems Conference. Portsmouth, UK 18-20 Apr 2001

Simulation and knowledge management: the role of groupware
Boulger, M., Taylor, S.J.E. and Hlupic, V. 2001. Simulation and knowledge management: the role of groupware. 13th European Simulation Symposium (ESS'2001). Marseilles, France 18-21 Oct 2001

PEtri nets and IDEF diagrams: applicability and efficacy for business process modelling
Bosilj-Vuksic, V. and Hlupic, V. 2001. PEtri nets and IDEF diagrams: applicability and efficacy for business process modelling. Informatica. 25 (1), pp. 123-133.

IDEF diagrams and petri nets for business process modeling: suitability, efficacy, and complementary use
Bosilj-Vuksic, V., Giaglis, G.M. and Hlupic, V. 2001. IDEF diagrams and petri nets for business process modeling: suitability, efficacy, and complementary use. in: Sharp, B., Cordeiro, J. and Filipe, J. (ed.) Enterprise information systems II Boston, USA Kluwer Academic Publishers.

GeNisa: a web-based interactive learning environment for teaching simulation modelling
Atolagbe, T., Hlupic, V. and Taylor, S.J.E. 2001. GeNisa: a web-based interactive learning environment for teaching simulation modelling. 2001 Winter Simulation Conference. Washington D.C. , USA 09-12 Dec 2001

Designing organisational memory in knowledge intensive companies: a case study
Alwis, D., Hlupic, V. and Rzevski, G. 2001. Designing organisational memory in knowledge intensive companies: a case study. UKAIS 2001: UK Academy of Information Systems Conference. Portsmouth, UK 18-20 Apr 2001

Editorial: current trends in business process modelling
Hlupic, V. 2001. Editorial: current trends in business process modelling. International Journal of Simulation. Systems, Science and Technology. 2 (2), pp. 1-4.

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