Business process modelling using discrete-event simulation: potential benefits and obstacles for wider use
Hlupic, V., Alwis, D. and Rzevski, G. 2001. Business process modelling using discrete-event simulation: potential benefits and obstacles for wider use. in: UKSIM 2001: Proceedings of the 5th National conference of the UK Simulation Society, Emmanuel College, Cambridge, 28-30 March 2001 USA IEEE . pp. 190-195