Principles and Applications in Ticketing and Reservations Management

Events management for the end of life: mortality, mourning and marginalisation
Laws, C. and Deverell, K. 2019. Events management for the end of life: mortality, mourning and marginalisation. in: Walters, T. and Jepson, A.S. (ed.) Marginalisation and Events London Routledge. pp. 222-241

Creativity in Events: the untold story
Jackson, C., Morgan, J. and Laws, C. 2018. Creativity in Events: the untold story. International Journal of Events and Festival Management. 9 (1), pp. 2-19. doi:10.1108/IJEFM-10-2017-0062

Where Mega meets Modest: community events and the making of Canadian national identity
Laws, C. and Ferguson, R. 2016. Where Mega meets Modest: community events and the making of Canadian national identity. in: Frew, E. and White, L. (ed.) Tourism and National Identity: an international perspective Abingdon, Oxon Routledge. pp. 121-135

Pagan Tourism and the Management of Ancient Sites in Cornwall
Laws, C. 2016. Pagan Tourism and the Management of Ancient Sites in Cornwall. in: White, L. and Frew, E. (ed.) Dark Tourism and Place Identity: managing and interpreting dark places Abingdon, Oxon Routledge. pp. 97-114

Responsible Entertainment: ‘greening’ festivals and entertainment events
Laws, C. 2011. Responsible Entertainment: ‘greening’ festivals and entertainment events. in: Walmsley , B. (ed.) Key Issues in the Arts and Entertainment Industry Goodfellow Publishers. pp. 195-216

Case Study: The Big Chill Festival, England
Laws, C. 2008. Case Study: The Big Chill Festival, England. in: Smith, M.K. and Puczko, L. (ed.) Health and Wellness Tourism Butterworth Heinemann. pp. 357-361

‘Never Let Me Down Again’1: Loyal customer attitudes towards ticket distribution channels for live music events: a netnographic exploration of the US leg of the Depeche Mode 2005–2006 World Tour
Beaven, Z. and Laws, C. 2010. ‘Never Let Me Down Again’1: Loyal customer attitudes towards ticket distribution channels for live music events: a netnographic exploration of the US leg of the Depeche Mode 2005–2006 World Tour. Managing Leisure. 12, pp. 120-142. doi:10.1080/13606710701339322

Service Quality in Arts Events: Operations Management Strategies for Effective Delivery
Beaven, Z. and Laws, C. 2006. Service Quality in Arts Events: Operations Management Strategies for Effective Delivery. Event Management. 10 (4), pp. 209-219. doi:10.3727/152599507783948648