Principles and Applications in Ticketing and Reservations Management

The gestalt of event creativity
Jackson, C., Morgan, J. and Laws, C. Forthcoming. The gestalt of event creativity. van Niekerk, M. and Couto, D. (ed.) 4th International Conference on Events. Rosen College of Hospitality Management, University of Central Florida 12 - 14 Dec 2017

Leisure communities and digital participation in mass online CAL (crochet along) events
Laws, C. 2021. Leisure communities and digital participation in mass online CAL (crochet along) events. ATLAS Annual Conference 2021. Prague 07 - 10 Sep 2021

Events management for the end of life: mortality, mourning and marginalisation
Laws, C. 2019. Events management for the end of life: mortality, mourning and marginalisation. in: Walters, T. and Jepson, A.S. (ed.) Marginalisation and Events London Routledge. pp. 222-241

Creativity in events: the untold story
Jackson, C., Morgan, J. and Laws, C. 2018. Creativity in events: the untold story. International Journal of Event and Festival Management. 9 (1), pp. 2-19. https://doi.org/10.1108/ijefm-10-2017-0062

Where Mega meets Modest: community events and the making of Canadian national identity
Laws, C. and Ferguson, R. 2016. Where Mega meets Modest: community events and the making of Canadian national identity. in: Frew, E. and White, L. (ed.) Tourism and National Identity: an international perspective Abingdon, Oxon Routledge. pp. 121-135

Pagan Tourism and the Management of Ancient Sites in Cornwall
Laws, C. 2016. Pagan Tourism and the Management of Ancient Sites in Cornwall. in: White, L. and Frew, E. (ed.) Dark Tourism and Place Identity: managing and interpreting dark places Abingdon, Oxon Routledge. pp. 97-114

Responsible Entertainment: ‘greening’ festivals and entertainment events
Laws, C. 2011. Responsible Entertainment: ‘greening’ festivals and entertainment events. in: Walmsley , B. (ed.) Key Issues in the Arts and Entertainment Industry Goodfellow Publishers. pp. 195-216

Case Study: The Big Chill Festival, England
Laws, C. 2008. Case Study: The Big Chill Festival, England. in: Smith, M.K. and Puczko, L. (ed.) Health and Wellness Tourism Butterworth Heinemann. pp. 357-361

‘Never let me down again’1: Loyal customer attitudes towards ticket distribution channels for live music events: A netnographic exploration of the us leg of the depeche mode 2005–2006 world tour
Beaven, Z. and Laws, C. 2007. ‘Never let me down again’1: Loyal customer attitudes towards ticket distribution channels for live music events: A netnographic exploration of the us leg of the depeche mode 2005–2006 world tour. Managing Leisure. 12, pp. 120-142. https://doi.org/10.1080/13606710701339322

Practice / Policy Dichotomies in the Successful Delivery of Arts Events: An Operations Management Perspective
Laws, C. and Beaven, Z. 2006. Practice / Policy Dichotomies in the Successful Delivery of Arts Events: An Operations Management Perspective. in: Fleming, S. and Jordan, F. (ed.) Events and Festivals: Education, Impacts and Experiences (LSA Publication No. 93) Eastbourne Leisure Studies Association. pp. 109-128

Service quality in arts events: Operations management strategies for effective delivery
Beaven, Z. and Laws, C. 2006. Service quality in arts events: Operations management strategies for effective delivery. Event Management. 10 (4), pp. 209-219. https://doi.org/10.3727/152599507783948648