How to design a sustainable last-mile delivery and returns business model from E-Customers' expectations perspective?

Emerging trends for urban freight transport-The potential for sustainable micromobility
Rześny-Cieplińska, J., Tomaszewski, T., Piecyk, M. and Kiba-Janiak, M. 2023. Emerging trends for urban freight transport-The potential for sustainable micromobility. PLoS ONE. 18 (9) e0289915. https://doi.org/10.1371/journal.pone.0289915

Road transport and urban logistics
Piecyk, M. and Allen, J. 2023. Road transport and urban logistics. in: Manios, J., Budd, L. and Ison, S. (ed.) The Routledge Handbook of Urban Logistics London Routledge. pp. 27-44

Road Freight Transport SMEs: Trading, Operational and Decarbonisation Perspectives - Summary slideset
Allen, J., Piecyk, M. and Cao, M. 2023. Road Freight Transport SMEs: Trading, Operational and Decarbonisation Perspectives - Summary slideset. Centre for Sustainable Road Freight.

Warehousing in the UK: Operations, Planning and Decarbonisation - Summary slideset
Allen, J. and Piecyk, M. 2023. Warehousing in the UK: Operations, Planning and Decarbonisation - Summary slideset. Centre for Sustainable Road Freight.

Warehousing in the UK: Operations, Planning and Decarbonisation - Summary Report
Allen, J. and Piecyk, M. 2023. Warehousing in the UK: Operations, Planning and Decarbonisation - Summary Report. Centre for Sustainable Road Freight.

Warehousing in the UK: Operations, Planning and Decarbonisation - Full Briefing Report
Allen, J. and Piecyk, M. 2023. Warehousing in the UK: Operations, Planning and Decarbonisation - Full Briefing Report. Centre for Sustainable Road Freight.

Road Freight Transport SMEs: Trading, Operational and Decarbonisation Perspectives - Briefing Report
Allen, J., Piecyk, M. and Cao, M. 2023. Road Freight Transport SMEs: Trading, Operational and Decarbonisation Perspectives - Briefing Report. Centre for Sustainable Road Freight.

The Image of the Road Freight Transport and Warehousing Industry
Allen, J. and Piecyk, M. 2023. The Image of the Road Freight Transport and Warehousing Industry. Centre for Sustainable Road Freight.

Freight Transport and the Kerbside: The Future of Loading and Unloading In Urban Areas - Summary slideset
Allen, J. and Piecyk, M. 2022. Freight Transport and the Kerbside: The Future of Loading and Unloading In Urban Areas - Summary slideset. Centre for Sustainable Road Freight.

Freight Transport and the Kerbside: The Future of Loading and Unloading in Urban Areas - Summary Report
Allen, J. and Piecyk, M. 2022. Freight Transport and the Kerbside: The Future of Loading and Unloading in Urban Areas - Summary Report. Centre for Sustainable Road Freight.

Freight Transport and the Kerbside: The Future of Loading and Unloading In Urban Areas - Full Briefing Report
Allen, J. and Piecyk, M. 2022. Freight Transport and the Kerbside: The Future of Loading and Unloading In Urban Areas - Full Briefing Report. Centre for Sustainable Road Freight.

Construction Logistics - Summary slideset
Allen, J., Piecyk, M. and Woodburn, A.G. 2021. Construction Logistics - Summary slideset. Centre for Sustainable Road Freight.

Online Shopping and Last-Mile Deliveries: Briefing Report
Piecyk, M., Allen, J., Woodburn, A.G. and Cao, M. 2021. Online Shopping and Last-Mile Deliveries: Briefing Report. Centre for Sustainable Road Freight.

Online Ready-To-Eat Meal Orders and Last-Mile Deliveries
Allen, J., Piecyk, M., Cao, M. and Woodburn, A.G. 2021. Online Ready-To-Eat Meal Orders and Last-Mile Deliveries . Centre for Sustainable Road Freight.

Online Non-Food Parcel Shopping and Last-Mile Deliveries
Allen, J., Piecyk, M., Cao, M. and Woodburn, A.G. 2021. Online Non-Food Parcel Shopping and Last-Mile Deliveries. Centre for Sustainable Road Freight.

Online Grocery Shopping and Last-Mile Deliveries
Allen, J., Piecyk, M., Cao, M. and Woodburn, A.G. 2021. Online Grocery Shopping and Last-Mile Deliveries. Centre for Sustainable Road Freight.

Online Shopping and Last-Mile Deliveries - Summary Report
Allen, J., Piecyk, M., Cao, M. and Woodburn, A.G. 2021. Online Shopping and Last-Mile Deliveries - Summary Report. Centre for Sustainable Road Freight.

Online Shopping and Last-Mile Deliveries - Full Report
Allen, J., Piecyk, M., Cao, M. and Woodburn, A.G. 2021. Online Shopping and Last-Mile Deliveries - Full Report. Centre for Sustainable Road Freight.

Understanding and Addressing HGV Driver Shortages in the UK
Allen, J. and Piecyk, M. 2021. Understanding and Addressing HGV Driver Shortages in the UK. Centre for Sustainable Road Freight.

Construction Logistics
Allen, J. and Piecyk, M. 2021. Construction Logistics. Centre for Sustainable Road Freight.

Understanding the transport and CO2 impacts of on-demand meal deliveries: A London case study
Allen, J., Piecyk, M., Cherrett, T., Juhari, M., McLeod, F., Piotrowska, M., Bates, O., Bektas, T., Cheliotis, K., Friday, A. and Wise, S. 2021. Understanding the transport and CO2 impacts of on-demand meal deliveries: A London case study. Cities. 108 102973. https://doi.org/10.1016/j.cities.2020.102973

Combining on-foot porters with vans for last-mile parcel deliveries: results of a study in central London
Allen, J., Piecyk, M., Cherrett, T., McLeod, F., Oakey, A., Piotrowska, M., Bates, O., Bektas, T., Wise, S., Cheliotis, K. and Friday, A. 2021. Combining on-foot porters with vans for last-mile parcel deliveries: results of a study in central London. World Review of Intermodal Transportation Research. 10 (1), pp. 65-85. https://doi.org/10.1504/WRITR.2021.113491

Higher Capacity Vehicles (HCV) - Full Briefing Report
Allen, J. and Piecyk, M. 2020. Higher Capacity Vehicles (HCV) - Full Briefing Report . Centre for Sustainable Road Freight.

Higher Capacity Vehicles (HCVs) Briefing Report - Executive Summary
Allen, J. and Piecyk, M. 2020. Higher Capacity Vehicles (HCVs) Briefing Report - Executive Summary. Centre for Sustainable Road Freight.

Collaborative Parcels Logistics via the Carrier’s Carrier Operating Model
McLeod, F., Cherrett, T., Bates, O., Bektas, T., Lamas-Fernandez, C., Allen, J., Piotrowska, M., Piecyk, M. and Oakey, A. 2020. Collaborative Parcels Logistics via the Carrier’s Carrier Operating Model. Transportation Research Record. 2674 (8), pp. 384-393. https://doi.org/10.1177/0361198120920636

Quantifying environmental and financial benefits of using porters and cycle couriers for last-mile parcel delivery
McLeod, F., Cherrett, T., Bektas, T., Allen, J., Martinez-Sykora, A., Lamas-Fernandez, C., Bates, O., Cheliotis, K., Friday, A., Piecyk, M. and Wise, S. 2020. Quantifying environmental and financial benefits of using porters and cycle couriers for last-mile parcel delivery. Transportation Research Part D: Transport and Environment. 82, p. 102311 102311. https://doi.org/10.1016/j.trd.2020.102311

Park and Parcel: an Agent-Based Exploration of Last-Mile Freight Delivery Behavior as it Relates to Parking
Wise, S., Cheliotis, K., Bates, O., McLeod, F., Cherrett, T., Allen, J., Piecyk, M. and Bektas, T. 2019. Park and Parcel: an Agent-Based Exploration of Last-Mile Freight Delivery Behavior as it Relates to Parking. 2019 Spring Simulation Conference: SpringSim-ANSS. Tuscan, Arizona 29 Apr - 02 May 2019 IEEE . https://doi.org/10.23919/SpringSim.2019.8732864

The logistics of parcel delivery: current operations and challenges facing the UK market
Allen, J., Cherrett, T., Piecyk, M. and Piotrowska, M. 2019. The logistics of parcel delivery: current operations and challenges facing the UK market. in: Browne, M., Behrends, S., Woxenius, J., Guiliano, G. and Holguin-Veras, J. (ed.) Urban Logistics: Management, Policy and Innovation in a Rapidly Changing Environment London Kogan Page. pp. 144-166

Optimising Parcel Deliveries in London Using Dual-Mode Routing
Nguyen, T.B.T., Bektas, T., Cherrett, T., McLeod, F., Allen, J., Bates, O., Piotrowska, M., Piecyk, M., Friday, A. and Wise, S. 2019. Optimising Parcel Deliveries in London Using Dual-Mode Routing. Journal of the Operational Research Society. 70 (6), pp. 998-1010. https://doi.org/10.1080/01605682.2018.1480906

An Analysis of the Same-Day Delivery Market and Operations in the UK
Allen, J., Piecyk, M. and Piotrowska, M. 2018. An Analysis of the Same-Day Delivery Market and Operations in the UK. FTC2050.

Transforming Last-Mile Logistics: Opportunities for more Sustainable Deliveries
Bates, O., Friday, A., Allen, J., Cherrett, T., McLeod, F., Bektas, T., Nguyen, T., Piecyk, M., Piotrowska, M., Wise, S. and Davies, N. 2018. Transforming Last-Mile Logistics: Opportunities for more Sustainable Deliveries. Computer Human-Interaction (CHI) 2018 . New York 21 - 26 Apr 2018 ACM. https://doi.org/10.1145/3173574.3174100

The scope for pavement porters: addressing the challenges of last-mile parcel delivery in London
Allen, J., Bektas, T., Cherrett, T., Bates, O., Friday, A., McLeod, F., Piecyk, M., Piotrowska, M. and Wise, S. 2018. The scope for pavement porters: addressing the challenges of last-mile parcel delivery in London. Transportation Research Record: Journal of the Transportation Research Board. 2672 (9), pp. 184-193. https://doi.org/10.1177/0361198118794535

ICT for Sustainable Last-Mile Logistics: Data, People and Parcels
Allen, J., Bates, O., Friday, A., Cherrett, T., McLeod, F., Piecyk, M., Piotrowska, M., Bektas, B., Nguyen, T. and Wise, S. 2018. ICT for Sustainable Last-Mile Logistics: Data, People and Parcels. ICT4S 2018: 5th International Conference on ICT4S. Toronto, Canada 14 - 18 May 2018 ACM. https://doi.org/10:1145/3173574:3174100

A cost and CO2 comparison of using trains and higher capacity trucks when UK FMCG companies collaborate
Palmer, A., Mortimer, P., Greening, P., Piecyk, M. and Dadchih, P. 2018. A cost and CO2 comparison of using trains and higher capacity trucks when UK FMCG companies collaborate. Transportation Research Part D: Transport and Environment. 58, pp. 94-107. https://doi.org/10.1016/j.trd.2017.11.009

Understanding the Impact of E-commerce on Last-Mile Light Goods Vehicle Activity in Urban Areas: The Case of London
Allen, J., Piecyk, M., Piotrowska, M., McLeod, F., Cherrett, T., Ghali, K., Nguyen, T., Bektas, T., Bates, O., Friday, A., Wise, S. and Austwick, M. 2018. Understanding the Impact of E-commerce on Last-Mile Light Goods Vehicle Activity in Urban Areas: The Case of London. Transportation Research Part D: Transport and Environment. 61, Part B, pp. 325-338. https://doi.org/10.1016/j.trd.2017.07.020

Assessing the European Commission's target of essentially CO2-free city logistics in urban centres by 2030
Allen, J., Browne, M. and Piecyk, M. 2017. Assessing the European Commission's target of essentially CO2-free city logistics in urban centres by 2030. CityLab.

Land availability in London
Allen, J. and Piecyk, M. 2017. Land availability in London. Logistics and Transport Focus. 2017, pp. 38-40.

Analysis of online shopping and home delivery in the UK
Allen, J., Piecyk, M. and Piotrowska, M. 2017. Analysis of online shopping and home delivery in the UK. London FTC2050.

Enabling the freight traffic controller for collaborative multi-drop urban logistics: practical and theoretical challenges
Allen, J., Bektas, T., Cherrett, T., Friday, A., Mcleod, F., Piecyk, M., Piotrowska, M. and Zaltz Austwick, M. 2017. Enabling the freight traffic controller for collaborative multi-drop urban logistics: practical and theoretical challenges. Transportation Research Record: Journal of the Transportation Research Board . 2609, pp. 77-84. https://doi.org/10.3141/2609-09

Towards a common measure of greenhouse gas related logistics activity using data envelopment analysis
Holden, R., Xu, B., Greening, P., Piecyk, M. and Dadhich, P. 2016. Towards a common measure of greenhouse gas related logistics activity using data envelopment analysis. Transportation Research Part A: Policy and Practice. 91, pp. 105-119. https://doi.org/10.1016/j.tra.2016.06.001

21st Century Trucking: A Trajectory for Ergonomics and Road Freight
Bedinger, M., Walker, G., Piecyk, M. and Greening, P. 2016. 21st Century Trucking: A Trajectory for Ergonomics and Road Freight. Applied Ergonomics. 53 (Part B), pp. 343-356. https://doi.org/10.1016/j.apergo.2015.06.022

Analysis of the parcels market and parcel carriers’ operations in the UK
Allen, J., Piecyk, M. and Piotrowska, M. 2016. Analysis of the parcels market and parcel carriers’ operations in the UK. London FTC2050.

Analysis of road freight in London and Britain: traffic, activity and sustainability
Allen, J., Piecyk, M. and Piotrowska, M. 2016. Analysis of road freight in London and Britain: traffic, activity and sustainability. London FTC2050.

UK supply chain carbon mitigation strategies using alternative ports and multimodal freight transport operations
Sanchez Rodrigues, V., Pettit, S., Harris, I., Beresford, A., Piecyk, M., Yang, Z. and Ng, A. 2015. UK supply chain carbon mitigation strategies using alternative ports and multimodal freight transport operations. Transportation Research Part E: Logistics and Transportation Review. 78, pp. 40-56. https://doi.org/10.1016/j.tre.2014.12.013

The longer and heavier vehicle debate: A review of empirical evidence from Germany
Sanchez‐Rodrigues, V., Piecyk, M., Mason, R. and Boenders, T. 2015. The longer and heavier vehicle debate: A review of empirical evidence from Germany. Transportation Research Part D: Transport and Environment. 40, pp. 114-131. https://doi.org/10.1016/j.trd.2015.08.003

A Hierarchical Task Analysis of Commercial Distribution Driving in the UK
Bedinger, M., Walker, G., Piecyk, M., Greening, P. and Krupenia, S. 2015. A Hierarchical Task Analysis of Commercial Distribution Driving in the UK. Procedia Manufacturing. 3, pp. 2862-2866. https://doi.org/10.1016/j.promfg.2015.07.786

Logistics service providers and corporate social responsibility: sustainability reporting in the logistics industry
Piecyk, M. and Bjorklund, M. 2015. Logistics service providers and corporate social responsibility: sustainability reporting in the logistics industry. International Journal of Physical Distribution & Logistics Management. 45 (5), pp. 459-485. https://doi.org/10.1108/IJPDLM-08-2013-0228

Reducing the Energy Consumption of Heavy Goods Vehicles through the Application of Lightweight Trailers: Fleet Case Studies
Galos, J., Sutcliffe, M., Cebon, D., Piecyk, M. and Greening, P. 2015. Reducing the Energy Consumption of Heavy Goods Vehicles through the Application of Lightweight Trailers: Fleet Case Studies. Transportation Research Part D: Transport and Environment. 41, pp. 40-49. https://doi.org/10.1016/j.trd.2015.09.010

Development of a digital tool to overcome the challenges of rural food SMEs
van der Loo, S., Chen, L., Edwards, P., Holden, J., Karamperidis, S., Kollingbaum, M., Marqui, A., Nelson, J., Norman, T., Piecyk, M. and Pignotti, E. 2015. Development of a digital tool to overcome the challenges of rural food SMEs. Scottish Geographical Journal. 131 (3-4), pp. 212-219. https://doi.org/10.1080/14702541.2014.994673

Evaluating and internalising the environmental costs of logistics
Piecyk, M., McKinnon, A. and Allen, J. 2015. Evaluating and internalising the environmental costs of logistics. in: McKinnon, A., Browne, M., Whiteing, A. and Piecyk, M. (ed.) Green logistics: improving the environmental sustainability of logistics (3rd edition) London Kogan Page. pp. 80-104

Performance measurement in humanitarian logistics: a customer-oriented approach
Schiffling, S. and Piecyk, M. 2014. Performance measurement in humanitarian logistics: a customer-oriented approach. Journal of Humanitarian Logistics and Supply Chain Management. 4 (2), pp. 198-221. https://doi.org/10.1108/JHLSCM-08-2013-0027

Evaluating and internalising the environmental costs of logistics
Piecyk, M. and Allen, J. 2012. Evaluating and internalising the environmental costs of logistics. in: McKinnon, A., Browne, M. and Whiteing, A. (ed.) Green logistics: improving the environmental sustainability of logistics (2nd edition) London Kogan Page. pp. 71-99

Evaluating and internalising the environmental costs of logistics
Piecyk, M., McKinnon, A. and Allen, J. 2010. Evaluating and internalising the environmental costs of logistics. in: McKinnon, A., Cullinane, S., Browne, M. and Whiteing, A. (ed.) Green logistics: improving the environmental sustainability of logistics London Kogan Page.

Internalising the external costs of light and heavy goods vehicles in London
Browne, M., Allen, J., Piecyk, M. and McKinnon, A. 2010. Internalising the external costs of light and heavy goods vehicles in London. 12th World Conference of Transport Research. Lisbon, Portugal 11 - 15 Jul 2010

Internalising the external costs of light and heavy goods vehicle transport in London
Allen, J., Piecyk, M. and McKinnon, A. 2008. Internalising the external costs of light and heavy goods vehicle transport in London. University of Westminster and Heriot-Watt University.

Internalising the external costs of light goods vehicle transport in Britain
Allen, J., Piecyk, M. and McKinnon, A. 2008. Internalising the external costs of light goods vehicle transport in Britain. University of Westminster and Heriot-Watt University.

Internalising the external costs of light goods vehicle transport in Britain
Allen, J., Piecyk, M. and McKinnon, A. 2008. Internalising the external costs of light goods vehicle transport in Britain. Green Logistics Report, University of Westminster.