| Title | Transforming Last-Mile Logistics: Opportunities for more Sustainable Deliveries |
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| Authors | Bates, O., Friday, A., Allen, J., Cherrett, T., McLeod, F., Bektas, T., Nguyen, T., Piecyk, M., Piotrowska, M., Wise, S. and Davies, N. |
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| Type | Conference paper |
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| Abstract | Road congestion, air pollution and sustainability are increasingly important in major cities. We look to understand how last-mile deliveries in the parcel sector are impacting our roads. Using formative field work and quantitative analysis of consignment manifests and location data, we identify how the effectiveness of life-style couriers is contributing to both environmental and non-environmental externalities. This paper presents an analysis of delivery performances and practices in last-mile logistics in central London, quantifying the impacts differing levels of experience have on overall round efficiency. We identify eleven key opportunities for technological support for last-mile parcel deliveries that could contribute to both driver eectiveness and sustainability. We finish by examining how HCI can lead to improved environmental and social justice by re-considering and realizing future collaborative visions in last-mile logistics. |
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| Keywords | last-mile logistics; sustainability; life-style couriers; mixed-methods; logistics infrastructure; e-commerce; parcel sector; on-demand economy; gig-economy; smart city; environmental and social justice |
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| Year | 2018 |
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| Conference | Computer Human-Interaction (CHI) 2018 |
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| Publisher | ACM |
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| Publisher's version | |
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| Publication dates |
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| Published | 21 Apr 2018 |
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| Book title | CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems |
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| ISBN | 9781450356206 |
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| Digital Object Identifier (DOI) | https://doi.org/10.1145/3173574.3174100 |
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| License | CC BY 4.0 |
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