Saundry, R. 2016. Conceptualizing workplace conflict and conflict management. in: Saundry, R., Latreille, P. and Ashman, I. (ed.) Reframing Resolution: Innovation and Change in the Management of Workplace Conflict Palgrave Macmillan. pp. 13-33
| Chapter title | Conceptualizing workplace conflict and conflict management |
|---|---|
| Authors | Saundry, R. |
| Editors | Saundry, R., Latreille, P. and Ashman, I. |
| Abstract | As Paul Edwards has argued, ‘conflict is one of the major underlying principles of relations between managers and workers’ (1995: 434). A representative survey conducted by the CIPD in 2014 (and discussed in Chap. 4 of this book) found that 38% of people in the UK had experienced some form of conflict at work in the previous 12 months and 28% had ‘ongoing difficult relationships’ (CIPD 2015). Managing conflict is also clearly a central part of the day-to-day activities of employment relations practitioners. In the Workplace Employment Relations Study 2011, more than nine out of ten British HR practitioners reported spending time on disciplinary and grievance issues, a greater proportion than training, diversity, appraisals and pay. Similarly, discipline and grievance were the most common issues to which trade union representatives devoted attention (van Wanrooy et al. 2013). |
| Book title | Reframing Resolution: Innovation and Change in the Management of Workplace Conflict |
| Page range | 13-33 |
| Year | 2016 |
| Publisher | Palgrave Macmillan |
| Publication dates | |
| Published | 28 May 2016 |
| ISBN | 9781137515599 |
| 9781137515605 | |
| Digital Object Identifier (DOI) | https://doi.org/10.1057/978-1-137-51560-5_2 |
Custodians of contemporary pluralism? Acas' evolving role in addressing conflict during a time of economic and regulatory flux
Hann, D., Latreille, P., Nash, D. and Saundry, R. 2023. Custodians of contemporary pluralism? Acas' evolving role in addressing conflict during a time of economic and regulatory flux. Industrial Relations Journal. 54 (4-5), pp. 321-340. https://doi.org/10.1111/irj.12411
Estimating the costs of workplace conflict
Saundry, R. and Urwin, P. 2021. Estimating the costs of workplace conflict. Advisory, Conciliation and Arbitration Service (ACAS).
Inside the mediation room - efficiency, voice and equity in workplace mediation
Saundry, R., Bennett, T. and Wibberley, G. 2018. Inside the mediation room - efficiency, voice and equity in workplace mediation. International Journal of Human Resource Management. 29 (6), pp. 1157-1177. https://doi.org/10.1080/09585192.2016.1180314
The management of discipline and grievances in British workplaces: the evidence from 2011 WERS
Stephen Wood, Richard Saundry and Paul Latreille 2017. The management of discipline and grievances in British workplaces: the evidence from 2011 WERS. Industrial Relations Journal. 48 (1), pp. 2-21. https://doi.org/10.1111/irj.12164
Transforming the culture of conflict management: Lessons from in-house mediation
Latreille, P. and Saundry, R. 2016. Transforming the culture of conflict management: Lessons from in-house mediation. in: Saundry, R., Latreille, P. and Ashman, I. (ed.) Reframing Resolution: Innovation and Change in the Management of Workplace Conflict Palgrave Macmillan. pp. 315-338
A crisis of confidence? Front-line managers and the complexities of conflict
Jones, C. and Saundry, R. 2016. A crisis of confidence? Front-line managers and the complexities of conflict. in: Saundry, R., Latreille, P. and Ashman, I. (ed.) Reframing Resolution: Innovation and Change in the Management of Workplace Conflict Palgrave Macmillan. pp. 105-125
From representation gap to resolution gap: Exploring the role of employee voice in conflict management
Wibberley, G. and Saundry, R. 2016. From representation gap to resolution gap: Exploring the role of employee voice in conflict management. in: Saundry, R., Latreille, P. and Ashman, I. (ed.) Reframing Resolution: Innovation and Change in the Management of Workplace Conflict Palgrave Macmillan.
Toward a System of Conflict Management? Cultural Change and Resistance in a Healthcare Organization
Latreille, P.L. and Saundry, R. 2016. Toward a System of Conflict Management? Cultural Change and Resistance in a Healthcare Organization. in: Lipsky, D.B., Avgar, A.C. and Lamare, J.R. (ed.) Managing and Resolving Workplace Conflict Emerald Publishing Limited.
Introduction
Ashman, I., Latreille, P. and Saundry, R. 2016. Introduction. in: Saundry, R., Latreille, P. and Ashman, I. (ed.) Reframing Resolution: Innovation and Change in the Management of Workplace Conflict Palgrave Macmillan. pp. 1-9
Managing individual conflict in the contemporary British workplace
Saundry, R., Adam, D., Ashman, I., Forde, C., Wibberley, G. and Wright, S. 2016. Managing individual conflict in the contemporary British workplace. Advisory, Conciliation and Arbitration Service (ACAS).
Employment Rights and Industrial Policy
Paul L. Latreille and Richard Saundry 2015. Employment Rights and Industrial Policy. in: David Bailey, Keith Cowling and Philip Tomlinson (ed.) New Perspectives on Industrial Policy for a Modern Britain Oxford University Press. pp. 241-260
The challenge of managing informally
Saundry, R., Jones, C. and Wibberley, G. 2015. The challenge of managing informally. Employee Relations. 37 (4), pp. 428-441. https://doi.org/10.1108/er-06-2014-0061
Workplace Mediation
Paul L. Latreille and Richard Saundry 2014. Workplace Mediation. in: William K. Roche, Paul Teague and Alexander J. S. Colvin (ed.) The Oxford Handbook of Conflict Management in Organizations Oxford University Press. pp. 190-209
Conflict Resolution in the United Kingdom
Richard Saundry and Gill Dix 2014. Conflict Resolution in the United Kingdom. in: William K. Roche, Paul Teague and Alexander J. S. Colvin (ed.) The Oxford Handbook of Conflict Management in Organizations Oxford University Press. pp. 475-493
Workplace dispute resolution and the management of individual conflict – a thematic analysis of 5 case studies
Saundry, R. and Wibberley, G. 2014. Workplace dispute resolution and the management of individual conflict – a thematic analysis of 5 case studies. Advisory, Conciliation and Arbitration Service (ACAS).
Contemporary union organizing in the UK - Back to the future?
Saundry, R. and Wibberley, G. 2014. Contemporary union organizing in the UK - Back to the future? Labor Studies Journal. 38 (4), pp. 281-299. https://doi.org/10.1177/0160449x14527349
Analysis of the nature, extent and impact of grievance and disciplinary procedures and workplace mediation using WERS2011
Wood, S., Saundry, R. and Latreille, P. 2014. Analysis of the nature, extent and impact of grievance and disciplinary procedures and workplace mediation using WERS2011. Advisory, Conciliation and Arbitration Service (ACAS).
Reframing Resolution – Managing Conflict and Resolving Individual Employment Disputes in the Contemporary Workplace
Saundry, R., Latreille, P., Dickens, L., Irvine, C., Teague, P., Urwin, P. and Wibberley, G. 2014. Reframing Resolution – Managing Conflict and Resolving Individual Employment Disputes in the Contemporary Workplace. Advisory, Conciliation and Arbitration Service (ACAS).
Reframing workplace relations? Conflict resolution and mediation in a primary care trust
Saundry, R., McArdle, L. and Thomas, P. 2013. Reframing workplace relations? Conflict resolution and mediation in a primary care trust. Work, Employment & Society. 27 (2), pp. 213-231. https://doi.org/10.1177/0950017012472236
The practice of discipline: Evaluating the roles and relationship between managers and HR professionals
Jones, C. and Saundry, R. 2012. The practice of discipline: Evaluating the roles and relationship between managers and HR professionals. Human Resource Management Journal. https://doi.org/10.1111/j.1748-8583.2011.00175.x
Social Capital and Union Revitalization: A Study of Worker Networks in the UK Audio-Visual Industries
Saundry, R., Stuart, M. and Antcliff, V. 2012. Social Capital and Union Revitalization: A Study of Worker Networks in the UK Audio-Visual Industries. British Journal of Industrial Relations. 50 (2), pp. 263-286. https://doi.org/10.1111/j.1467-8543.2011.00850.x
Conflict Resolution and Mediation at Bradford MDC
Saundry, R. 2012. Conflict Resolution and Mediation at Bradford MDC. Advisory, Conciliation and Arbitration Service (ACAS).
Managing Individual Conflict in the Private Sector - A Case Study
Saundry, R. and Wibberley, G. 2012. Managing Individual Conflict in the Private Sector - A Case Study. Advisory, Conciliation and Arbitration Service (ACAS).
Transforming Conflict Management in the Public Sector? Mediation, Trade Unions and Partnership
Saundry, R., Thomas, L. and McArdle, P. 2011. Transforming Conflict Management in the Public Sector? Mediation, Trade Unions and Partnership. Advisory, Conciliation and Arbitration Service (ACAS).
Accompaniment, workplace representation and disciplinary outcomes in British workplaces - Just a formality?
Antcliff, V. and Saundry, R. 2009. Accompaniment, workplace representation and disciplinary outcomes in British workplaces - Just a formality? British Journal of Industrial Relations. 47 (1), pp. 100-121. https://doi.org/10.1111/j.1467-8543.2008.00709.x
Explaining activity and exploring experience-findings from a survey of union learning representatives
Alison Hollinrake, Valerie Antcliff and Richard Saundry 2008. Explaining activity and exploring experience-findings from a survey of union learning representatives. Industrial Relations Journal. 39 (5), pp. 392-410. https://doi.org/10.1111/j.1468-2338.2008.00495.x
Accompaniment and Representation in Workplace Discipline and Grievance
Saundry, R., Antcliff, V.A. and Jones, C. 2008. Accompaniment and Representation in Workplace Discipline and Grievance. Advisory, Conciliation and Arbitration Service (ACAS).
Broadcasting discontent - Freelancers, trade unions and the Internet
Saundry, R., Stuart, M. and Antcliff, V. 2007. Broadcasting discontent - Freelancers, trade unions and the Internet. New Technology, Work and Employment. 22 (2), pp. 178-191. https://doi.org/10.1111/j.1468-005x.2007.00192.x
Networks and social capital in the UK television industry: The weakness of weak ties
Antcliff, V., Saundry, R. and Stuart, M. 2007. Networks and social capital in the UK television industry: The weakness of weak ties. Human Relations. 60 (2), pp. 371-393. https://doi.org/10.1177/0018726707075880
'It's more than who you know' - Networks and trade unions in the audio-visual industries
Saundry, R., Antcliff, V. and Stuart, M. 2006. 'It's more than who you know' - Networks and trade unions in the audio-visual industries. Human Resource Management Journal. 16 (4), pp. 376-392. https://doi.org/10.1111/j.1748-8583.2006.00026.x
Employee Representation in Grievance and Disciplinary Matters – Making a Difference?
Saundry, R. and Antcliff, V. 2006. Employee Representation in Grievance and Disciplinary Matters – Making a Difference? Department of Trade and Industry.
Contractual (In)Security, Labour Regulation and Competitive Performance in the Port Transport Industry: A Contextualized Comparison of Britain and Spain
Saundry, R. and Turnbull, P. 1999. Contractual (In)Security, Labour Regulation and Competitive Performance in the Port Transport Industry: A Contextualized Comparison of Britain and Spain. British Journal of Industrial Relations. 37 (2), pp. 271-294. https://doi.org/10.1111/1467-8543.00127
The Limits of Flexibility: The Case of UK Television
Saundry, R. 1998. The Limits of Flexibility: The Case of UK Television. British Journal of Management. 9 (2), pp. 151-162. https://doi.org/10.1111/1467-8551.00080
Regulatory change and performance in TV production
Saundry, R. and Nolan, P. 1998. Regulatory change and performance in TV production. Media, Culture and Society. 20 (3), pp. 409-426. https://doi.org/10.1177/016344398020003004
Private profit, public loss: The financial and economic performance of U.K. ports
Richard Saundry and Peter Turnbull 1997. Private profit, public loss: The financial and economic performance of U.K. ports. Maritime Policy and Management. 24 (4), pp. 319-334. https://doi.org/10.1080/03088839700000041
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