Reframing Resolution – Managing Conflict and Resolving Individual Employment Disputes in the Contemporary Workplace
Saundry, R., Latreille, P., Dickens, L., Irvine, C., Teague, P., Urwin, P. and Wibberley, G. 2014. Reframing Resolution – Managing Conflict and Resolving Individual Employment Disputes in the Contemporary Workplace. Advisory, Conciliation and Arbitration Service (ACAS).