Workplace Mediation
Paul L. Latreille and Richard Saundry 2014. Workplace Mediation. in: William K. Roche, Paul Teague and Alexander J. S. Colvin (ed.) The Oxford Handbook of Conflict Management in Organizations Oxford University Press. pp. 190-209
Paul L. Latreille and Richard Saundry 2014. Workplace Mediation. in: William K. Roche, Paul Teague and Alexander J. S. Colvin (ed.) The Oxford Handbook of Conflict Management in Organizations Oxford University Press. pp. 190-209
| Chapter title | Workplace Mediation |
|---|---|
| Authors | Paul L. Latreille and Richard Saundry |
| Editors | William K. Roche, Paul Teague and Alexander J. S. Colvin |
| Abstract | This book explores conflict management in organizations, focusing on the various organizational practices and procedures used to resolve and sometimes prevent conflict in the workplace in countries such as Japan, China, Germany, New Zealand, Australia, Britain, and the United States. It looks at conventional approaches based on standard grievance and dispute resolution procedures as well as alternative dispute resolution methods that seek ways other than civil litigation or turn to administrative agencies that implement employment laws. It discusses grievance procedures under collective bargaining and in non-union firms, along with workplace mediation, interest-based bargaining, the nature and outcomes of conflict management systems, and the role of the organizational ombudsman, third parties, and line managers in conflict management and resolution. In addition, the book examines developments in employment rights and human resources management perspectives on conflict management. It also presents a series of case studies of exemplars and innovators in conflict management, including ‘judicial mediation’ practiced by employment tribunals in the UK. |
| Book title | The Oxford Handbook of Conflict Management in Organizations |
| Page range | 190-209 |
| Year | 2014 |
| Publisher | Oxford University Press |
| Publication dates | |
| Published | 01 Jun 2014 |
| ISBN | 9780191749834 |
| 9780199653676 | |
| Digital Object Identifier (DOI) | https://doi.org/10.1093/oxfordhb/9780199653676.013.012 |
| Journal | Oxford Handbooks Online |