Business Information Management and Operations

Coakes, E. 2005. Knowledge management practices in some UK service organisations. International Journal of Knowledge and Learning. 1 (4), pp. 305-317.

Coakes, E. 2005. Communities of practice and technology support. in: Coakes, E. and Clarke, S. (ed.) Encyclopedia of communities of practice in information and knowledge management Hershey, USA Idea Group Reference. pp. 89-91

Coakes, E. 2005. A comparison of the features of some CoP software. in: Coakes, E. and Clarke, S. (ed.) Encyclopedia of communities of practice in information and knowledge management Hershey, USA Idea Group Reference.

Clement, R., Baldwin, M., Vassell, C. and Amin, N. 2005. SMS communication and announcement classification in managed learning environments. First International Workshop on Web Personalisation, Recommender Systems and Intelligent User Interfaces, part of the Second International Conference on E-Business and Telecommunications Networks. Reading, UK 03-04 Oct 2005

Coakes, E. and Clarke, S. (ed.) 2005. Encyclopedia of communities of practice in information and knowledge management. Hershey, USA Idea Group Reference.

Hollins, B. 2004. Review of 'Strategic marketing plan: the 12P model' by Ranjan Madenayeke. Professional Manager.

Hollins, B. 2004. Review of 'Designing for people' by Henry Dreyfuss, New York: Allworth Press, 2003, 256 pages, $47.95. Design Management Review. Spring 2004.

Hollins, B. 2004. Are you being served? Research into service design management compared to product design and the development of BS 7000-3 'guide to managing service design'. Design 2004: International Design Conference. Dubrovnik, Croatia 18-21 May 2004

Coakes, E., Bradburn, A., Shearer, J., Dotsika, F. and Burke, T. 2004. Knowledge creation and sharing mechanisms: from Heads (of Departments) to Hands (of staff). International Journal of Knowledge, Culture and Change Management. 4.

Bradburn, A. and Coakes, E. 2004. Intangible assets and social, intellectual and cultural capital: origins, functions and value. Conference on Organisational Knowledge, Learning and Capabilities. Innsbruck, Austria 02-03 Apr 2004

Lehaney, B., Clarke, S., Coakes, E. and Jack, G. 2003. Beyond knowledge management. Hershey, USA Idea Group Publishing.

Hollins, B., Blackman, C. and Shinkins, S. 2003. Design and its management in the service sector: updating the standard. 5th European Academy Of Design Conference. Barcelona, Spain 28-30 Apr 2003

Hollins, B. 2003. Managing new services in Sri Lanka. Management Monthly. 5 (10), pp. 10-11.

Coakes, E., Sugden, G. and Bradburn, A. 2003. Managing and leveraging knowledge for organisational advantage. Knowledge Management Aston Conference. Birmingham, UK 14-15 Jul 2003

Coakes, E. and Sugden, G. 2003. Knowledge management: a review. OR Society.

Coakes, E., Bradburn, A., Shearer, J. and Burke, T. 2003. Knowledge creation and sharing mechanisms: from head to hands. 4th European Conference on Knowledge Management. Oxford, UK 18-19 Sep 2003

Coakes, E. and Aidoo, H. 2003. Developing knowledge for customer management: study of managing information in the developing world. 2003 International Academy of African Business and Development (IAABD) International Conference. London, UK 09-12 Apr 2003

Coakes, E. (ed.) 2003. Knowledge management : current issues and challenges. Hershey, USA IRM Press.

Willis, D., Coakes, E. and Wenn, A. 2002. Use of email in educational establishments: a UK and Australian perspective. in: Khosrow-Pour, M. (ed.) Issues and trends of information technology management in contemporary organizations: 2002 Information Resources Management Association International Conference, Seattle, Washington, USA, May 19-22, 2002 Hershey, USA Idea Group Publishing. pp. 821-823

Vassell, C. 2002. Genetic commerce: intelligent share trading. in: Sloot, P.M.A., Tan, C.J.K., Dongarra, J. and Hoekstra, A.G. (ed.) Proceedings of the International Conference on Computational Science Berlin, Germany Springer.

Samperi, J., Hollins, B. and Holdway, R. 2002. Finding tomorrow today. Design 2002: 7th International Design Conference. Dubrovnik, Croatia 14-17 May 2002

Patrick, K. and Phillips, N.P. 2002. Personality type and the natural development of knowledge evolution. in: Coakes, E., Willis, D. and Clarke, S. (ed.) Knowledge management in the sociotechnical world: the graffiti continues London, UK Springer.

Hollins, B. 2002. The application of design management theory to real design projects. Design 2002: 7th International Design Conference. Dubrovnik, Croatia 14-17 May 2002

Hollins, B. 2002. Using experience in design: a practical attempt to simplify the design process. Third International Seminar and Workshop on Engineering Design in Integrated Product Development (EDIProD 2002). Lagow, Poland 10-12 Oct 2002

Hollins, B. 2002. Design management education: the UK experience. Design Management Journal. 13 (3), pp. 25-29.

Coakes, E. and Willis, D. 2002. Editorial: knowledge management. OR Insight.

Coakes, E., Sugden, G. and Bradburn, A. 2002. Post-industrial economy and competitive positioning: the value of knowledge management and learning organisations. OR Insight. 15 (2), pp. 18-28.

Coakes, E., Sugden, G. and Bradburn, A. 2002. Knowledge management: what is the value of intellectual capital? 16th Triennial Conference of the International Federation of Operational Research Societies. Edinburgh, UK 08-12 Jul 2002

Coakes, E. and Elliman, T. 2002. Stakeholders and boundaries in strategic information systems planning: a framework for increasing sufficiency. in: Harindranath, G., Rosenberg, W.G., Sillince, J., Wojtkowski, D., Wojtkowski, W., Wrycza, S. and Zupancic, J.A.A. (ed.) New perspectives on information systems development: theory, methods, and practice New York, USA Kluwer Academic. pp. 1-18

Clarke, S., Coakes, E., Hunter, M.G. and Wenn, A. 2002. Socio-technical and human cognition elements of information systems. Hershey, USA Information Science Publishing.

Bradburn, A., Coakes, E. and Sugden, G. 2002. Searching for linkages between knowledge management, learning organisation and organisational culture within large enterprises in the United Kingdom: what KM practitioners say. in: Khosrow-Pour, M. (ed.) Issues and trends of information technology management in contemporary organizations: 2002 Information Resources Management Association International Conference, Seattle, Washington, USA, May 19-22, 2002 Hershey, USA Idea Group Publishing.

Bradburn, A., Coakes, E., D'Silva, A. and Sugden, G. 2002. Getting the knowledge habit (part 2). Knowledge Management.

Bradburn, A., Coakes, E., D'Silva, A. and Sugden, G. 2002. Getting the knowledge habit (part 1). Knowledge Management.

Al-Karaghouli, W., Fitzgerald, G. and Alshawi, S. 2002. Knowledge requirements system (KRS): an approach to improving and understanding requirements. in: Coakes, E., Willis, D. and Clarke, S. (ed.) Knowledge management in the sociotechnical world: the graffiti continues London, UK Springer.

Coakes, E., Willis, D. and Clarke, S. (ed.) 2002. Knowledge management in the sociotechnical world : the graffiti continues. London, UK Springer.

Hollins, B. 2001. Your time has come. Engineering Designer. 27 (3).

Hollins, B. 2001. How to manage the design of the product generation after the product generation after next. in: Ilstad, S. (ed.) Industriell organisasjon og bedriftsledelse: festskrift til Knut Holt Trondheim, Norway Tapir.

Hollins, B. 2001. Failure?: Wembley here we go? Engineering Designer. 27 (2).

Hollins, B. 2001. Failing faculties. Engineering Designer. 27 (1).

Coakes, E. and Willis, D. 2001. Managing large modules: email or web sites? in: Anandarajan, M. and Simmers, C. (ed.) Managing web usage in the workplace: a social, ethical and legal perspective Hershey, USA Idea Group Publishing. pp. 235-253