Are the ‘silent participants’ silent? Wang, Y. 2009. Are the ‘silent participants’ silent? Poster Event at the 8th Annual Westminster Learning and Teaching Symposium. University of Westminster, London, UK. 24th June 2008
Chinese perceptions of UK hotel service quality Wang, Y. 2007. Chinese perceptions of UK hotel service quality. in: Andreu, L., Gnoth, J. and Kozak, M. (ed.) Proceedings of the 2007 advances in tourism marketing conference: Valencia, Spain, September 10-12, 2007 Publicacions de la Universitat de València.
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