A Knowledge Management Process-Based Approach to Support Corporate Crisis Management

Ponis, S.T. and Koronis, E. 2012. A Knowledge Management Process-Based Approach to Support Corporate Crisis Management. Knowledge & Process Management. 19 (3), pp. 148-159. https://doi.org/10.1002/kpm.1390

TitleA Knowledge Management Process-Based Approach to Support Corporate Crisis Management
AuthorsPonis, S.T. and Koronis, E.
Abstract

In the crisis-prone and complex contemporary business environment, modern organisations and their supply chains, large and small, are challenged by crises more than ever. Knowledge management has been acknowledged as an important discipline able to support the management of complexity in times of crisis. However, the role of effective knowledge retrieval and sharing in the process of crisis prevention, management and survival has been relatively underexplored. In this paper, it is argued that organisational crises create additional challenges for knowledge management, mainly because complex, polymorphic and both structured and unstructured knowledge must be efficiently harnessed, processed and disseminated to the appropriate internal and external supply chain actors, under specific time constraints. In this perspective, a process-based approach is proposed to address the knowledge management needs of organisations during a crisis and to help management in establishing the necessary risk avoidance and recovery mechanisms. Finally, the proposed methodological approach is applied in a knowledge- intensive Greek small and medium enterprise from the pharmaceutical industry, producing empirical results, insights on knowledge pathologies during crises and relevant evaluations.

Keywordscrisis management; knowledge management
JournalKnowledge & Process Management
Journal citation19 (3), pp. 148-159
ISSN1099-1441
Year2012
PublisherWiley
Digital Object Identifier (DOI)https://doi.org/10.1002/kpm.1390
Publication dates
PublishedJul 2012

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