Using qualitative diary research to understand emotion at work

Waddington, K. 2013. Using qualitative diary research to understand emotion at work. in: Bakker, A.B. and Daniels, K. (ed.) A Day in the Life of a Happy Worker Hove Psychology Press. pp. 132-149

Chapter titleUsing qualitative diary research to understand emotion at work
AuthorsWaddington, K.
EditorsBakker, A.B. and Daniels, K.
Abstract

This chapter addresses the role of qualitative diary research as a method for documenting subjective experiences and emotions at work. Qualitative diary research can yield rich insights into relationships, processes, events and settings and diaries more generally are a means by which to ‘capture the particulars of experience in a way that is not possible using traditional designs’ (Bolger, Davis & Rafaeli, 2003, p. 579). The chapter addresses issues relating to the strengths, limitations, ethical considerations, design and conduct of qualitative diary research. Researchers are not immune to emotion in and about their work, and the role and use of diaries in reflexive research practice are also discussed using extracts from three researchers’ diaries/field notes as illustrative examples. Empirical data from multimethod organizational psychology research into work-related gossip are also included as practical examples of using diary research methods and working reflexively (Waddington, 2005; 2010a; Waddington & Fletcher, 2005). The broad aim of the chapter is to outline and discuss ways of conducting qualitative diary research on emotions in the workplace and illustrate how such qualitative data can be analyzed.

KeywordsReflexivity, diary methods, multi method research, workplace emotion
Book titleA Day in the Life of a Happy Worker
Page range132-149
Year2013
PublisherPsychology Press
File10 Waddington_FINAL VERSION.pdf
Publication dates
Published2013
Place of publicationHove
ISBN9781848720855

Related outputs

Understanding and Creating Compassionate Institutional Cultures and Practices
Waddington, K. 2019. Understanding and Creating Compassionate Institutional Cultures and Practices. in: Gibbs, P., Jameson, J. and Elwick, A. (ed.) Values of the University in a Time of Uncertainty Cham, Switzerland Springer. pp. 241-260

Compassionate Followership: The Emotional Side of Leadership
Waddington, K. 2019. Compassionate Followership: The Emotional Side of Leadership. The Corporate Report: Facilitating Business in South Africa. 9 (2).

Trends and perspectives in business psychology. What are the outcomes of the fifth International scientific-practical conference “Business psychology: theory and practice”?
Ivanova, N., Benton, S., Waddington, K. and Makhmutova, E. 2019. Trends and perspectives in business psychology. What are the outcomes of the fifth International scientific-practical conference “Business psychology: theory and practice”? Fifth International Scientific and Practical Conference - Business Psychology: Theory and Practice. National Research University Higher School of Economics Moscow 30 Nov - 01 Dec 2018

Developing Compassionate Academic Leadership: The Practice of Kindness
Waddington, K. 2018. Developing Compassionate Academic Leadership: The Practice of Kindness. Journal of Perspectives in Applied Academic Practice. 6 (3), pp. 87-89. doi:10.14297/jpaap.v6i3.375

Ideas and influences in practice development: Practicing with political awareness
Waddington, K. 2017. Ideas and influences in practice development: Practicing with political awareness. International Practice Development Journal. 7 (2), p. Article 12. doi:10.19043/ipdj.72.012

Creating conditions for compassion
Waddington, K. 2017. Creating conditions for compassion. in: Gibbs, P. (ed.) The Pedagogy of Compassion at the Heart of Higher Education Cham Springer. pp. 49-70

Rethinking gossip and scandal in healthcare organizations
Waddington, K. 2016. Rethinking gossip and scandal in healthcare organizations. Journal of Health Organization and Management. 30 (6), pp. 810-817. doi:10.1108/JHOM-03-2016-0053

The compassion gap in UK universities
Waddington, K. 2016. The compassion gap in UK universities. International Practice Development Journal. 6 (1), p. Article 10. doi:10.19043/ipdj.61.010

Comrades in diversity: Weathering the storm of NHS reform through action learning
Waddington, K. 2014. Comrades in diversity: Weathering the storm of NHS reform through action learning. in: Hardy, S. (ed.) Towards Creative Action: Transformations and Collaborations in Practice Manchester Department of Sociology, Faculty of Humanities and Social Science, Manchester Metropolitan University. pp. 23-30

Academic-practitioner knowledge sharing inside higher education institutions
Lister, J. and Waddington, K. 2014. Academic-practitioner knowledge sharing inside higher education institutions. London Leadership Foundation for Higher Education.

Human Resource Management (HRM) strategies and academic engagement in UK universities: reflections on an academic-practitioner study
Lister, J. and Waddington, K. 2013. Human Resource Management (HRM) strategies and academic engagement in UK universities: reflections on an academic-practitioner study. European Work and Organizational Psychology in Practice. (5), pp. 12-25.

Influencing others
Waddington, K. 2012. Influencing others. in: Cox, C., Hill, M. and Lack, V. (ed.) Advanced Practice in Healthcare Chichester Wiley. pp. 209-225

Gossip and Organizations
Waddington, K. 2012. Gossip and Organizations. Abingdon, Oxon Routledge.

Breaking the Silence: The role of gossip in organizational culture
Waddington, K., van Iterson, A. and Michelson, G. 2011. Breaking the Silence: The role of gossip in organizational culture. in: Ashkanasy, N., Peterson, M. and Wilderom, C. (ed.) The Handbook of Organizational Culture and Climate. 2nd Edition Thousand Oaks, CA Sage. pp. 375-392

The effectiveness of a disaster training programme for healthcare workers in Greece
Bistaraki, A, Waddington, K. and Galanis, P 2011. The effectiveness of a disaster training programme for healthcare workers in Greece. International Nursing Review. 58 (3), pp. 341-346. doi:10.1111/j.1466-7657.2011.00898.x

Watch this space: Working between disciplines and paradigms in the scholarship of organizational gossip
Waddington, K. 2011. Watch this space: Working between disciplines and paradigms in the scholarship of organizational gossip. International Journal of Interdisciplinary Social Sciences. 5 (9), pp. 323-330.

Learning about leadership through critical reflection and practitioner-academic co-inquiry
Waddington, K. and Molloy, K 2011. Learning about leadership through critical reflection and practitioner-academic co-inquiry. European Work and Organizational Psychology in Practice. 4, pp. 18-30.

Leadership and organisational decision-making: The nurse's role in policy and practice
Waddington, K. 2010. Leadership and organisational decision-making: The nurse's role in policy and practice. in: Cox, C. and Hill, M. (ed.) Professional Issues in Primary Care Nursing Chichester Wiley. pp. 226-242

Collaborating and working with the multidisciplinary team and agencies
Waddington, K. 2010. Collaborating and working with the multidisciplinary team and agencies. in: Cox. C. and Hill, M. (ed.) Professional Issues in Primary Care Nursing Chichester Wiley. pp. 209-225

Gossip in organisations: Contexts, consequences and controversies
Michelson, G., van Iverson, A. and Waddington, K. 2010. Gossip in organisations: Contexts, consequences and controversies. Group & Organization Management. 35 (4), pp. 371-390. doi:10.1177/1059601109360389

Organizational gossip, sense-making and the spook fish: A reflexive account
Waddington, K. 2010. Organizational gossip, sense-making and the spook fish: A reflexive account. International Journal of Management Concepts and Philosophy. 4 (3/4), pp. 311-325. doi:10.1504/IJMCP.2010.037815

HRM strategies and academic engagement
Lister, J. and Waddington, K. 2010. HRM strategies and academic engagement. London Leadership Foundation for Higher Education.

Continuities in caring? Emotion work in a NHS Direct call centre
Waddington, K. and Weir, H. 2008. Continuities in caring? Emotion work in a NHS Direct call centre. Nursing Inquiry. 16 (1), pp. 67-77. doi:10.1111/j.1440-1800.2008.00391.x

Gossip and emotion in nursing and healthcare organizations
Waddington, K. and Fletcher, C. 2005. Gossip and emotion in nursing and healthcare organizations. Journal of Health, Organisation and Management. 19 (4/5), pp. 378-394. doi:10.1108/14777260510615404

Permalink - https://westminsterresearch.westminster.ac.uk/item/q2yyw/using-qualitative-diary-research-to-understand-emotion-at-work


Share this
Tweet
Email