|Title||Examining Consumers’ Luxury Hotel Stay Repurchase Intentions|
|Authors||Peng, N. and Chen, A.H.|
Purpose: Luxury consumption research has focused more on the consumers of goods than services, despite the trend that consumers are more interested in luxury services, such as luxury hospitality services, than ever before. Additionally, the results regarding the factors that can influence consumers’ luxury service product purchase intentions can be further tested. The purposes of this research are to examine the factors that contribute to consumers’ luxury hotel stay repurchase intentions, to further develop the luxury hospitality service consumption literature, and to identify implications for practitioners to consider.
Design: To contribute to the luxury consumption literature, this research incorporates a “luxury hotel brand attachment” variable into a luxury consumption value model to examine consumers’ intentions to repurchase luxury hotel stays when traveling for tourism purposes. We draw on a survey of over 450 luxury hotel consumers.
Findings: Our findings confirm that luxury hotels’ perceived functional value, hedonic value, and symbolic / expressive value affect consumers’ emotions, which in turn affects their luxury hotel attachment and repurchase intentions. In addition, luxury hotel attachment moderates the influence of emotion on repurchase intention.
Originality: This study conceptualizes tourists’ luxury hotel stay intentions by examining the influence of perceived luxury value (i.e. functional value, financial value, hedonic value, and symbolic / expressive value), tourists’ emotions, and luxury hotel brand attachment. Several implications of the study are identified, and avenues for future research are suggested. In addition, this research explores how luxury hotel brand attachment can moderate the relationship between consumers’ emotions and their repurchase intentions. Several implications of the study are identified, and avenues for future research are suggested.
|Keywords||luxury hotel, service, luxury value, emotions, attachment|
|Journal||International Journal of Contemporary Hospitality Management|