|The end of the beginning: Understanding benefits realisation in transformation projects in the UK government
|Winch, G. and Cha, J.
This paper addresses the challenges in realising benefits from government transformation projects. No consensus has emerged on how organisational transformation from an information systems project can be efficiently achieved. By clarifying the context of government’s transformation project and reviewing the 10-year experience of information systems projects in the UK public sector, this study seeks to provide empirical evidence which highlights the necessity of a distinctive approach to benefits realisation and organisational transformation activities. We see the end of the project as just the beginning for the Public Service Provider to transform itself utilising the newly implemented information technology and systems. The UK’s National Audit Office’s Value-for-Money reports are used as the source of our content analysis. As an original contribution, the findings highlight the significance of project back-end management activities for organisational transformation that has been a relatively marginalised issue in the project management literature.
|Information systems project
|Public service provider
|British Academy of Management Conference 2020 (BAM2020)
|British Academy of Management