Investigating pay-as-you-go to address issues of trust, privacy and security around media use at home

Tsekleves, E., Whitham, R., Kondo, K. and Hill, A. 2013. Investigating pay-as-you-go to address issues of trust, privacy and security around media use at home. Universal Access in the Information Society. 12 (2), pp. 217-231. https://doi.org/10.1007/s10209-012-0270-3

TitleInvestigating pay-as-you-go to address issues of trust, privacy and security around media use at home
TypeJournal article
AuthorsTsekleves, E., Whitham, R., Kondo, K. and Hill, A.
Abstract

This paper explores the use of a pay-as-you-go
(PAYG) concept as a means of addressing issues of trust,
privacy, billing and security around media in the home.
The findings are based on a study conducted in 2007 and
2008, looking at the media-use habits of 27 families in the
Greater London area. The study investigated attitudes
towards uses of various forms of media within the home
environment, with a particular emphasis on television
(TV). To facilitate the study, a rapid prototype of an
experimental home media device was produced, asking
participants to use and respond to it. The key findings show
the desirability of devices and services that incorporate a
payment system which would help in regulating spending
and allow household members to manage their own media
purchases. The PAYG concept was well received by study
participants as a means to prevent unauthorised spending
and help manage costs. Participants were also enthusiastic
about more transparent billing mechanisms and the possibility of monitoring the TV and media use of younger
household members.

KeywordsInteractive Television, user studies, trust, privacy, security, usercentric media, media use in the home.
JournalUniversal Access in the Information Society
Journal citation12 (2), pp. 217-231
ISSN1615-5289
1615-5297
Year2013
PublisherSpringer-Verlag
Digital Object Identifier (DOI)https://doi.org/10.1007/s10209-012-0270-3
Web address (URL)https://link-springer-com.uow.idm.oclc.org/content/pdf/10.1007/s10209-012-0270-3.pdf
Publication dates
Published01 Jun 2013

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