|Title||A structural equation model of customer satisfaction and future purchase of mail-order speciality food|
|Authors||Mai, L.W. and Ness, M.R.|
Analyses the relationship between satisfaction with mail-order speciality food attributes, overall satisfaction, and likelihood of future purchase using a structural equation model. The results indicate that customer satisfaction is associated with both service and product features of mail order speciality food.
|Keywords||Customer satisfaction, re-purchase intentions, speciality mail order food, structural equation modelling|
|Journal||International Journal of Business Science and Applied Management|
|Journal citation||1 (1), pp. 1-13|
|Web address (URL)||http://www.business-and-management.org/library/2006/1_1--1-13--Mai,Ness.pdf|