An analysis of the airport experience from an air traveler perspective

Graham, A., Wattanacharoensil, W. and Schuckert, M. 2017. An analysis of the airport experience from an air traveler perspective. Journal of Hospitality and Tourism Management. 32, pp. 124-135. https://doi.org/10.1016/j.jhtm.2017.06.003

TitleAn analysis of the airport experience from an air traveler perspective
AuthorsGraham, A., Wattanacharoensil, W. and Schuckert, M.
Abstract

This study investigates the nature of airport experience (AE) from the perspective of air travelers. This study elaborates experiential components within the airport context and highlights the associations among the components of this experience through text analysis. This study also aims to clarify how air travelers perceive airports in relation to destinations. The analysis of passenger reviews on Skytrax indicates that AE differs from the concepts of customer and tourist experiences, because hedonic and aesthetic consumptions are not primarily associated with the memorable feelings of consumers and tourists, but with aspects of functional experience and service personnel. This study reviews three aspects that air travelers associate airports with a destination. First, an airport is a representative of a destination. Second, an airport exhibits the positive characteristics of a destination. Finally, an airport is perceived as an internal component of tourism experience. This study provides theoretical and managerial implications for airport and tourism industries.

KeywordsKeywords: airport, service, tourism, experience, destination
JournalJournal of Hospitality and Tourism Management
Journal citation32, pp. 124-135
ISSN1447-6770
Year2017
PublisherElsevier
Accepted author manuscript
Digital Object Identifier (DOI)https://doi.org/10.1016/j.jhtm.2017.06.003
Publication dates
Published07 Jul 2017
LicenseCC BY-NC-ND 4.0

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Graham, A. 2003. Managing airports: an international perspective. 2nd edition. Oxford, UK Butterworth Heinemann.

Airports and tourism
Graham, A. 2003. Airports and tourism. 5th Brazilian Congress on Tourism Activity (V CBRATUR). Brasilia, Brazil Nov 2003

International outbound statistics: a practical analysis of the major tourism origin countries
Graham, A. and Humphreys, C. 2002. International outbound statistics: a practical analysis of the major tourism origin countries. in: Proceedings of the 6th International Forum on Tourism Statistics: Budapest, Hungary, 25-27 September 2002 Budapest, Hungary Hungarian Central Statistical Office. pp. 324-339

The crisis in air transport and the future structure of European airlines and airports
Dennis, N. and Graham, A. 2002. The crisis in air transport and the future structure of European airlines and airports. in: Proceedings of the European Transport Conference, 9-11 September 2002 London, UK Association for European Transport.

Using tourism statistics to measure demand maturity
Graham, A. 2001. Using tourism statistics to measure demand maturity. in: Lennon, J. (ed.) Tourism statistics: international perspectives and current issues London, UK Continuum. pp. 199-214

The US experience
Graham, A. 2001. The US experience. in: Tolley, R. and Turton, B. (ed.) Global transport issues London, UK I.B. Tauris. pp. 207-227

Managing airports: an international perspective
Graham, A. 2001. Managing airports: an international perspective. Oxford, UK Butterworth Heinemann.

Airport environmental capacity and developments in airline operations
Dennis, N. and Graham, A. 2001. Airport environmental capacity and developments in airline operations. SCAN-UK Conference. Manchester Metropolitan University 02 -03 Apr 2001

Demand for leisure air travel and limits to growth
Graham, A. 2000. Demand for leisure air travel and limits to growth. Journal of Air Transport Management. 6 (2), pp. 109-118. https://doi.org/10.1016/S0969-6997(99)00031-9

Effiency measurement for airports
Holvad, T. and Graham, A. 2000. Effiency measurement for airports. Trakifdage pa Aalborg Universitet Conference 2000 [Annual Transport Conference at Aalborg University].

The impact of globalisation on the airport industry
Graham, A. 2000. The impact of globalisation on the airport industry. Royal Geographical Society (with the Institute of British Geographers) Annual Conference. Sussex University 29 Aug - 01 Sep 2023

Maturity of leisure air travel demand with particular reference to the UK transport market
Graham, A. 2000. Maturity of leisure air travel demand with particular reference to the UK transport market. 32nd Universities' Transport Study Group Conference. University of Liverpool 05 - 07 Jan 2000

Introductory report
Graham, A. 2000. Introductory report. in: Transport and leisure: report of the hundred and eleventh round table on transport economics Paris European Conference of Ministers of Transport, Economic Research Centre. pp. 147-173

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