| Title | Airline schedule and network competitiveness: A consumer-centric approach for business travel |
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| Type | Journal article |
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| Authors | Nenum, S., Graham, A. and Dennis, N. |
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| Abstract | The aim of this paper is to undertake a comparative analysis of the competitiveness of airline schedules and networks from a business traveller perspective with a particular focus on Europe and travel to and from this continent. A unique and innovative customer-centric model is developed using a passenger survey and airline schedule data to overcome the shortcomings of traditional models that lack the passenger viewpoint. The results show that Austrian Airlines/Vienna airport and Swiss/Zurich airport have the highest quality connections, whilst the top five competing European hubs are served by the Lufthansa group. The findings provide a significant opportunity to airlines to grow their knowledge and understanding of their competitive position and their ability to offer scheduling convenience to passengers |
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| Keywords | Airlines; schedules; networks; hubs; business travellers |
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| Journal | Annals of Tourism Research |
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| Journal citation | 80, p. 102822 |
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| ISSN | 0160-7383 |
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| Year | 2020 |
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| Publisher | Elsevier |
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| Accepted author manuscript | File Access Level Open (open metadata and files) |
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| Digital Object Identifier (DOI) | https://doi.org/10.1016/j.annals.2019.102822 |
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| Web address (URL) | https://doi.org/10.1016/j.annals.2019.102822 |
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| Publication dates |
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| Published | Jan 2020 |
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| Published online | 06 Nov 2019 |
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| License | CC BY-NC-ND 4.0 |
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