The Journey Experience of Visually Impaired People on Public Transport in London

Low, W-Y., Cao, M., De Vos, J. and Hickman, R. 2020. The Journey Experience of Visually Impaired People on Public Transport in London. Transport Policy. 97, p. 137–148. https://doi.org/10.1016/j.tranpol.2020.07.018

TitleThe Journey Experience of Visually Impaired People on Public Transport in London
TypeJournal article
AuthorsLow, W-Y., Cao, M., De Vos, J. and Hickman, R.
Abstract

The use of public transport is critical for Visually Impaired People (VIP) to be independent and have access to out-of-home activities. Despite government policies promoting accessible transport for everyone, the needs of VIP are not well addressed, and journeys can be very difficult to negotiate. Journey requirements can often differ from those of other categories of people on the disability spectrum. Therefore, the aim of this research is to evaluate the journey experience of VIP using public transport. Semi-structured interviews conducted in London are used. The results show that limited access to information, inconsistencies in infrastructure and poor availability of staff assistance are the major concerns. Concessionary travel, on the other hand, encourages VIP to make more trips and hence has a positive effect on well-being. The findings suggest that more specific policies should be introduced to cater to the special needs of particular disabilities rather than generalising the types of aids available. It is also concluded that the journey experience of VIP is closely related to an individual’s independence and hence inclusion in society.

KeywordsPublic transport
Transport policy
Travel behaviour
Visually impaired people
Journey experience
Well-being
JournalTransport Policy
Journal citation97, p. 137–148
ISSN0967-070X
Year2020
PublisherElsevier
Accepted author manuscript
License
CC BY-NC-ND 4.0
File Access Level
Open (open metadata and files)
Digital Object Identifier (DOI)https://doi.org/10.1016/j.tranpol.2020.07.018
Web address (URL)https://www.sciencedirect.com/science/article/pii/S0967070X19308364?via%3Dihub
Publication dates
Published online07 Aug 2020
Published in printOct 2020

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