How customers respond to innovative products? from the perspective of the disconfirmation sensitivity

Consumers’ perceptions of the genuine significance of sustainable tourism: a systematic literature review
Gomez-Camara, I., Aramendia-Muneta, M. E. and Panditharathna, R. 2026. Consumers’ perceptions of the genuine significance of sustainable tourism: a systematic literature review. Strategy & Leadership. 54 (1), pp. 61-87. https://doi.org/10.1108/SL-09-2024-0089

Value Co-Creation Through Employee-Service Robotics Collaboration: The Role of Employee Creativity
Panditharathna, R., Lee, Yang-Im, Trim, P.R.J., Liu, Y., Bamber, D. and Moratuwage, D. 2025. Value Co-Creation Through Employee-Service Robotics Collaboration: The Role of Employee Creativity. 2025 Global Marketing Conference at Hong Kong. Hong Kong 24 - 27 Jul 2025 Global Alliance of Marketing and Management Associations. https://doi.org/10.15444/GMC2025.04.05.05

Unlocking Synergies: The Dynamics of Knowledge Creation and Absorption within Higher Education Collaborations
Elezi, E. 2025. Unlocking Synergies: The Dynamics of Knowledge Creation and Absorption within Higher Education Collaborations. Dominici, G. (ed.) IX Business Systems Laboratory International Symposium. University of Insubria, Varese, Italy 23 - 24 Jan 2025

Enterprise-wide risk management in higher education: beyond the paradigm of managing risk by categories
Bamber, C. and Elezi, E. 2025. Enterprise-wide risk management in higher education: beyond the paradigm of managing risk by categories. Business Process Management Journal. 31 (6), pp. 2204-2228. https://doi.org/10.1108/BPMJ-05-2024-0409

Commitment-based HRM and inbound open innovation in SMEs: the role of organizational trust and developmental culture
Cera, E., Cera, G. and Elezi, E. 2024. Commitment-based HRM and inbound open innovation in SMEs: the role of organizational trust and developmental culture. Journal of Organizational Effectiveness: People and Performance. 11 (3), pp. 659-679. https://doi.org/10.1108/JOEPP-05-2023-0203

How Cyber Security Enhances Trust and Commitment to Customer Retention: The Mediating Role of Robotic Service Quality
Panditharathna, R., Liu, Y., de Macedo Bergamo, F.V., Appiah, D., Trim, P.R.J. and Lee, Y.-I. 2024. How Cyber Security Enhances Trust and Commitment to Customer Retention: The Mediating Role of Robotic Service Quality. Big Data and Cognitive Computing. 8 (11) 165. https://doi.org/10.3390/bdcc8110165

Exploring AI readiness in higher education: Conceptualisation and research propositions
Panditharathna, R. and Elezi, E. 2023. Exploring AI readiness in higher education: Conceptualisation and research propositions. Makelearn & TIIM International Conference. Malta 18 - 20 May 2023

Relationship between artificial intelligence and value co-creation: A review study
Panditharathna, R., Liu, Y. and Bamber, D. 2023. Relationship between artificial intelligence and value co-creation: A review study. MBAcademy International Business Conference 2023. Bournemouth University, UK 20 - 22 Jul 2023

Guest Editorial: Developing Sustainable, Innovative, and Agile Higher Education Institutions (HEIs)
Elezi, E., Bamber, C and Nazarian, A. 2023. Guest Editorial: Developing Sustainable, Innovative, and Agile Higher Education Institutions (HEIs). Management Dynamics in the Knowledge Economy.

Requirements for Services by Retired Over 50s UK Consumers in the UK
David James Bamber, Clay Gransden and Roshan Panditharathna 2022. Requirements for Services by Retired Over 50s UK Consumers in the UK. in: Gbadamosi, A. (ed.) Critical Perspectives on Diversity, Equity, and Inclusion in Marketing IGI Global. pp. 251-264

Impact of informal learning environments on active learning in higher education
Ismael, H., Appiah, D. and Panditharathna, R. 2022. Impact of informal learning environments on active learning in higher education. 7th Interdisciplinary Conference of Management Researchers. Faculty of Management Studies, Sabaragamuwa University of Sri Lanka 16 - 17 Nov 2022

The role of responsible leadership in rural business: A conceptual model
Curiaquita, F and Panditharathna, R. 2022. The role of responsible leadership in rural business: A conceptual model. 7th Interdisciplinary Conference of Management Researchers. Faculty of Management Studies, Sabaragamuwa University of Sri Lanka 16 - 17 Nov 2022

An investigation of trust and cultural factors impact on ISC in the lens of Arab culture: The context of Saudi Arabian oil company
Panditharathna, R., AlShammari, A. and Bamber, D. 2022. An investigation of trust and cultural factors impact on ISC in the lens of Arab culture: The context of Saudi Arabian oil company. 7th Interdisciplinary Conference of Management Researchers. Faculty of Management Studies, Sabaragamuwa University of Sri Lanka 16 - 17 Nov 2022

Artificial intelligence in customer journeys: A bibliometric study
Panditharathna, R., Gajanayake, R. and Bamber, D. 2022. Artificial intelligence in customer journeys: A bibliometric study. 7th Interdisciplinary Conference of Management Researchers. Faculty of Management Studies, Sabaragamuwa University of Sri Lanka 16 - 17 Nov 2022

Robotic service quality: A Sri Lankan perspective
Panditharathna, R., Moratuwage, D and Bamber, D. 2022. Robotic service quality: A Sri Lankan perspective. 7th Interdisciplinary Conference of Management Researchers. Faculty of Management Studies, Sabaragamuwa University of Sri Lanka 16 - 17 Nov 2022

Factors Facilitating Knowledge Sharing and Transfer in the South African Transport Sector
Nadison, D. and Elezi, E. 2022. Factors Facilitating Knowledge Sharing and Transfer in the South African Transport Sector. 23rd European Conference on Knowledge Management. Naples, Italy 02 Aug - 01 Sep 2022 Academic Conferences. https://doi.org/10.34190/eckm.23.2.813

Experiential examination of higher education partnerships in the UK: a knowledge management perspective
Elezi, E. and Bamber, C. 2022. Experiential examination of higher education partnerships in the UK: a knowledge management perspective. Journal of Knowledge Management. 26 (1), pp. 232-256. https://doi.org/10.1108/JKM-06-2020-0489

Opportunities and barriers of marketing of equity-based financing products of Islamic banking in Pakistan
Shah, S. and Panditharathna, R. 2021. Opportunities and barriers of marketing of equity-based financing products of Islamic banking in Pakistan. 6th Interdisciplinary Conference of Management Researchers. Belihuloya, Sri Lanka 16 - 17 Dec 2021

Converging the attributes of firm generated contents (FGC) and user generated contents (UGC) in social media
Panditharathna, R., Fernando, N., Bamber, D., Baah Ayertey, S., Gajanayake, R. and Perera, R. 2021. Converging the attributes of firm generated contents (FGC) and user generated contents (UGC) in social media. 6th Interdisciplinary Conference of Management Researchers. Belihuloya, Sri Lanka 16 - 17 Dec 2021

Communication as a tool in achieving excellent and timely execution of projects: A study of Dangote cement company in Nigeria
Wilson, I. E., Panditharathna, R. and Shevels, T. 2021. Communication as a tool in achieving excellent and timely execution of projects: A study of Dangote cement company in Nigeria. 6th Interdisciplinary Conference of Management Researchers. Belihuloya, Sri Lanka 16 - 17 Dec 2021

Impacts of tourism development on small and medium enterprises in Obudu cross river Nigeria
Ojugbo, P. A., Panditharathna, R. and Shevels, T. 2021. Impacts of tourism development on small and medium enterprises in Obudu cross river Nigeria. 6th Interdisciplinary Conference of Management Researchers. Belihuloya, Sri Lanka 16 - 17 Dec 2021

Trends and impact of cyber-attacks on small and medium enterprises (SMEs) in Manchester, United Kingdom
Panditharathna, R., Jesutoye, G. and Shevels, T. 2021. Trends and impact of cyber-attacks on small and medium enterprises (SMEs) in Manchester, United Kingdom. 6th Interdisciplinary Conference of Management Researchers. Belihuloya, Sri Lanka 16 - 17 Dec 2021

Impacts of the coronavirus pandemic on marketing and sales of oil/gas in Nigeria
Panditharathna, R., Balogun, A. and Shevels, T. 2021. Impacts of the coronavirus pandemic on marketing and sales of oil/gas in Nigeria. 6th Interdisciplinary Conference of Management Researchers. Belihuloya, Sri Lanka 16 - 17 Dec 2021

Cultural Integration: Implications for business leadership and service productivity in sub-Sahara African
Olekanma, O. and Elezi, E. 2021. Cultural Integration: Implications for business leadership and service productivity in sub-Sahara African. 35th Annual Conference of the British Academy of Management. Online 31 Aug - 03 Sep 2021

Knowledge Management Model Building for Business Resilience, Continuity, and Sustainability
Elezi, E. and Bamber, C. 2021. Knowledge Management Model Building for Business Resilience, Continuity, and Sustainability. in: Zyngier, S. (ed.) Enhancing Academic Research and Higher Education With Knowledge Management Principles USA IGI Global. pp. 60-78

Factors Affecting Successful Adoption and Adaption of E-Learning Strategies
Elezi, E. and Bamber, C. 2021. Factors Affecting Successful Adoption and Adaption of E-Learning Strategies. in: Zyngier, S. (ed.) Enhancing Academic Research and Higher Education With Knowledge Management Principles USA IGI Global. pp. 19-35

Exploring Institutional Behavioural Elements Needed to Support Knowledge Management in Higher Education Partnerships
Elezi, E. and Wood, R. 2021. Exploring Institutional Behavioural Elements Needed to Support Knowledge Management in Higher Education Partnerships. in: Zyngier, S. (ed.) Enhancing Academic Research and Higher Education With Knowledge Management Principles USA IGI Global. pp. 1-18

Role of knowledge management in developing higher education partnerships: Towards a conceptual framework
Elezi, E. 2021. Role of knowledge management in developing higher education partnerships: Towards a conceptual framework. Systems Research and Behavioral Science. 38 (3), pp. 279-293. https://doi.org/10.1002/sres.2782

Perceptions of innovation-based relationship marketing (PIRM) in the Sri Lankan retail banking sector: A qualitative study.
Panditharathna, R., Bamber, D. and Khan, M.A. 2020. Perceptions of innovation-based relationship marketing (PIRM) in the Sri Lankan retail banking sector: A qualitative study. European Journal of Social Sciences Studies. 5 (2), pp. 53-80. https://doi.org/10.5281/zenodo.3808068

Online store brand experience impacting on online brand trust and online repurchase intention: The moderating role of online brand attachment
Khan, M. A, Panditharathna, R. and Bamber, D. 2020. Online store brand experience impacting on online brand trust and online repurchase intention: The moderating role of online brand attachment. European Journal of Management and Marketing Studies. 5 (1), pp. 138-163. https://doi.org/10.5281/zenodo.3668792

How Customers Respond to Innovative Products? From the Perspective of the Disconfirmation Sensitivity
Panditharathna, R., Bamber, D., Elezi, E. and Perera, R. 2020. How Customers Respond to Innovative Products? From the Perspective of the Disconfirmation Sensitivity. 5th Interdisciplinary Conference of Management Researchers. Belihuloya, University of Sri Lanka 26 - 27 Nov 2020

Role of Knowledge Management in Developing Higher Education Partnerships: Towards a Conceptual Model
Elezi, E. 2020. Role of Knowledge Management in Developing Higher Education Partnerships: Towards a Conceptual Model. 7th International Symposium, Socio-Economic Ecosystems. University of Alicante, Alicante, Spain 22 - 24 Jan 2020 Business Systems Laboratory.

Factors Affecting Sustainable Higher Educational Partnerships
Bamber, C. and Elezi, E. 2020. Factors Affecting Sustainable Higher Educational Partnerships. in: Leon, RD. (ed.) Strategies for Business Sustainability in a Collaborative Economy USA IGI Global. pp. 61-80

Deploying Knowledge Management for Effective Technologies in Higher Education Partnerships
Elezi, E. and Bamber, C. 2020. Deploying Knowledge Management for Effective Technologies in Higher Education Partnerships. in: Ali, B.M. and Wood-Harper, T. (ed.) Fostering Communication and Learning With Underutilized Technologies in Higher Education USA IGI Global. pp. 165-179

Knowledge Management Evaluation in British Higher Education Partnerships
Bamber, C. and Elezi, E. 2020. Knowledge Management Evaluation in British Higher Education Partnerships. Journal of Information & Knowledge Management. 19 (2), p. 2050005. https://doi.org/10.1142/S0219649220500057

What culture is your university? Have universities any right to teach entrepreneurialism?
Bamber, C. and Elezi, E. 2020. What culture is your university? Have universities any right to teach entrepreneurialism? Higher Education Evaluation and Development. 14 (1), pp. 191-132. https://doi.org/10.1108/HEED-09-2018-0021

Exploring knowledge creation and absorption in higher education partnerships
Elezi, E. 2019. Exploring knowledge creation and absorption in higher education partnerships. Tome, E., Cesario, F. and Soares, R.R. (ed.) 20th European Conference on Knowledge Management (ECKM 2019). Lisbon, Portugal 05 - 06 Sep 2019 Curran Associates. https://doi.org/10.34190/km.19.154

Knowledge Management in UK Higher Education Institutions: What Type of Outcomes Do Higher Education Partnerships Attain?
Elezi, E. and Bamber, C. 2018. Knowledge Management in UK Higher Education Institutions: What Type of Outcomes Do Higher Education Partnerships Attain? STRATEGICA 2018 – Challenging the Status Quo in Management and Economics. Bucharest, Romania 11 - 12 Oct 2018 Faculty of Management (SNSPA).

What Makes Knowledge Management Activities Work in Higher Education Partnerships?
Elezi, E. and Bamber, C. 2018. What Makes Knowledge Management Activities Work in Higher Education Partnerships? MakeLearn & TIIM International Conference 201. Naples, Italy 16 - 18 May 2018 ToKnowPress.

Understanding the Role of Knowledge Management in Higher Education Partnerships through Experts
Elezi, E. and Bamber, C. 2018. Understanding the Role of Knowledge Management in Higher Education Partnerships through Experts. 19th European Conference on Knowledge Management (ECKM 2018). Padua, Italy 06 - 07 Sep 2018

A Guiding Conceptual Framework for Individualised Knowledge Management Model Building
Elezi, E. and Bamber, C. 2018. A Guiding Conceptual Framework for Individualised Knowledge Management Model Building. Management Dynamics in the Knowledge Economy. 6 (3), pp. 343-369. https://doi.org/10.25019/MDKE/6.3.01

Identifying the Components Required Supporting the Application of Effective Knowledge Management Activities in Higher Education Partnerships
Elezi, E. and Bamber, C. 2018. Identifying the Components Required Supporting the Application of Effective Knowledge Management Activities in Higher Education Partnerships. International Journal of Management, Knowledge and Learning. 7 (1), pp. 77-91.

A comparative analysis of lean implementations in NHS England hospitals
Deara, A., Deara, M., Bamber, C. and Elezi, E. 2018. A comparative analysis of lean implementations in NHS England hospitals. International Journal of Lean Enterprise Research. 2 (3), pp. 218-239. https://doi.org/10.1504/IJLER.2018.093615

Knowledge management factors affecting educational partnerships within the British HE/FE sector
Elezi, E. and Bamber, C. 2018. Knowledge management factors affecting educational partnerships within the British HE/FE sector. International Journal of Knowledge Management Studies. 9 (3), pp. 243-259. https://doi.org/10.1504/ijkms.2018.094213

Empirical Analysis of Knowledge Exchange in Higher Education Partnerships: Using Knowledge Elicitation Methods and Techniques
Elezi, E. and Bamber, C. 2018. Empirical Analysis of Knowledge Exchange in Higher Education Partnerships: Using Knowledge Elicitation Methods and Techniques. Management Dynamics in the Knowledge Economy. 6 (4), pp. 609-625. https://doi.org/10.25019/MDKE/6.4.07

Framing a Mature Knowledge Management Conceptual Framework for Partnerships within Higher Education sector
Elezi, E. 2017. Framing a Mature Knowledge Management Conceptual Framework for Partnerships within Higher Education sector. Communities in New Media (GeNeMe 2017). Dresden, Germany 18 - 20 Oct 2017

Investigation of Adoption of the Apprenticeship Framework in the Agricultural Sector in England
Bamber, C. and Elezi, E. 2017. Investigation of Adoption of the Apprenticeship Framework in the Agricultural Sector in England. European Journal of Social Sciences. 55 (1), pp. 55-65.

Investigating Stakeholder Perceptions of ISO Management Systems in the UK Agricultural Sector
Bamber, C, Elezi, E. and Guoxi, L. 2017. Investigating Stakeholder Perceptions of ISO Management Systems in the UK Agricultural Sector. European Journal of Business and Management. 9 (17), pp. 151-165.

Enhancing Students Learning Experience Via In-Class Formative Assessments: A Business Studies UK Higher Education Example
Elezi, E. and Bamber, C. 2017. Enhancing Students Learning Experience Via In-Class Formative Assessments: A Business Studies UK Higher Education Example. British Journal of Education. 5 (9), pp. 69-88.

E-learning Solutions for a Changing Global Market. An Analysis of Two Comparative Case Studies
Lawrence, A., Bamber, C. and Elezi, E. 2017. E-learning Solutions for a Changing Global Market. An Analysis of Two Comparative Case Studies. Management Dynamics in the Knowledge Economy. 5 (4), pp. 597-618. https://doi.org/10.25019/MDKE/5.4.08

Investigating the role of Knowledge Management and its transfer in the context of British Educational Consortium
Elezi, E. 2016. Investigating the role of Knowledge Management and its transfer in the context of British Educational Consortium. British Academy of Management: Doctoral Workshop 2016. Newcastle, United Kingdom 04 - 04 Sep 2016 University of Manchester.

A critical case study review of knowledge management and knowledge transfer frameworks in FE/HE consortium - From an International business development perspective
Elezi, E. 2016. A critical case study review of knowledge management and knowledge transfer frameworks in FE/HE consortium - From an International business development perspective. Post Graduate Research Student Conference. University of Bolton, Bolton, UK. 01 Apr 2016

Applying curricula design principles to enhance students learning experience via in-class formative assessments
Elezi, E. 2016. Applying curricula design principles to enhance students learning experience via in-class formative assessments. Practice and Research in Education. 3 (1), pp. 5-14.

Investigating knowledge management in emerging markets: an Albanian case example
Elezi, E. and Bamber, C. 2016. Investigating knowledge management in emerging markets: an Albanian case example. International Journal of Knowledge Management Studies. 7 (3/4), pp. 192-215. https://doi.org/10.1504/IJKMS.2016.082341

Investigation of Adoption of the Apprenticeship Framework in the Agricultural Sector in England
Bamber, C., Elezi, E., Bamber, D., Sharp, J. and Changchun, L. 2014. Investigation of Adoption of the Apprenticeship Framework in the Agricultural Sector in England. 9th MIBES International Conference. 30 May - 01 Jun 2014

A Critical Review of ISO Management Systems Certification in the UK Agricultural Sector
Bamber, C., Elezi, E., Bamber, D. and Sharp, J. 2014. A Critical Review of ISO Management Systems Certification in the UK Agricultural Sector. 9th MIBES International Conference. 30 May - 01 Jun 2014 MIBES.