Internalising the brand
Lynch, J., Egan, J. and Hultman, H. 2010. Internalising the brand. 43rd Academy Of Marketing Conference. Coventry 06 - 08 Jul 2010 Academy of Marketing.
Lynch, J., Egan, J. and Hultman, H. 2010. Internalising the brand. 43rd Academy Of Marketing Conference. Coventry 06 - 08 Jul 2010 Academy of Marketing.
Title | Internalising the brand |
---|---|
Authors | Lynch, J., Egan, J. and Hultman, H. |
Type | Conference paper |
Abstract | Internal branding has become a focus of research interest especially in service led organisations. However, interest in employee understanding and brand supportive behaviour is an under researched area (Punjaisri and Wilson 2007). This paper aims to add insights regarding internal branding and brand delivery from a new employee perspective in a retail context. It reveals new employees’ understanding of brand values, their use in everyday work and the congruence with management expectations. As a result of this research specific recommendations were made to the organisation in order to develop an improved internal branding programme. |
Keywords | Marketing Strategy, Branding |
Year | 2010 |
Conference | 43rd Academy Of Marketing Conference |
Publisher | Academy of Marketing |
Accepted author manuscript | |
Publication dates | |
Published | 2010 |
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