Interviewing in virtual environments: Towards understanding the impact of rapport-building behaviours and retrieval context on eyewitness memory.

Dando, C.J., Taylor, Donna A, Caso, Alessandra, Nahouli, Zacharia and Adam, Charlotte 2022. Interviewing in virtual environments: Towards understanding the impact of rapport-building behaviours and retrieval context on eyewitness memory. Memory & cognition. Advanced online publication. https://doi.org/10.3758/s13421-022-01362-7

TitleInterviewing in virtual environments: Towards understanding the impact of rapport-building behaviours and retrieval context on eyewitness memory.
TypeJournal article
AuthorsDando, C.J., Taylor, Donna A, Caso, Alessandra, Nahouli, Zacharia and Adam, Charlotte
AbstractGiven the complexities of episodic memory and necessarily social nature of in-person face-to-face interviews, theoretical and evidence-based techniques for collecting episodic information from witnesses, victims, and survivors champion rapport-building. Rapport is believed to reduce some of the social demands of recalling an experienced event in an interview context, potentially increasing cognitive capacity for remembering. Cognitive and social benefits have also emerged in remote interview contexts with reduced anxiety and social pressure contributing to improved performance. Here, we investigated episodic memory in mock-eyewitness interviews conducted in virtual environments (VE) and in-person face-to-face (FtF), where rapport-building behaviours were either present or absent. Main effects revealed when rapport was present and where interviews were conducted in a VE participants recalled more correct event information, made fewer errors and were more accurate. Moreover, participants in the VE plus rapport-building present condition outperformed participants in all other conditions. Feedback indicated both rapport and environment were important for reducing the social demands of a recall interview, towards supporting effortful remembering. Our results add to the emerging literature on the utility of virtual environments as interview spaces and lend further support to the importance of prosocial behaviours in applied contexts. [Abstract copyright: © 2022. The Author(s).]
KeywordsVirtual Environment
Cognitive Resources
Episodic memory
Rapport
Eyewitnesses
JournalMemory & cognition
ISSN1532-5946
Year2022
PublisherSpringer
Publisher's version
License
CC BY 4.0
File Access Level
Open (open metadata and files)
Digital Object Identifier (DOI)https://doi.org/10.3758/s13421-022-01362-7
PubMed ID36251160
Publication dates
Published online17 Oct 2022
Page range10.3758/s13421-022-01362-7

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