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Ludwig, S., Herhausen, D., Grewal, D., Bove, L., Benoit, S., de Ruyter, K. and Urwin, P. 2022. Communication in the Gig Economy: Buying and Selling in Online Freelance Marketplaces. Journal of Marketing. 86 (4), pp. 141-161. https://doi.org/10.1177/00222429211030841
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