Management, Marketing, and Experience Industries

Trim, P.R.J. and Lee, Yang-im 2006. A multi-cultural communication model to be used in disaster and emergency management simulation exercises. in: Borodzicz, E. and Chen, N. (ed.) The international simulation and gaming yearbook, volume 14: risk, uncertainty and security management Edinburgh SAGSET.

Trim, P.R.J. and Lee, Yang-im 2006. An internationally focused synthesised marketing strategy underpinned by qualitative research. Qualitative Market Research: An International Journal. 9 (3), pp. 203-224. https://doi.org/10.1108/13522750610671653

Trim, P.R.J. and Lee, Yang-im 2006. Vertically integrated organisational marketing systems: a partnership approach for retailing organisations. Journal of Business and Industrial Marketing. 21 (3), pp. 151-163. https://doi.org/10.1108/08858620610662804

Trim, P.R.J. and Lee, Yang-im 2006. Simulation exercises and international educational partnership arrangements. SAGSET annual conference: effective learning from simulations and games. Birkbeck College, University of London 12th to 14th July

Schroder, S. and Mai, L.W. 2006. Sports celebrity endorsement in fashion marketing. AMS/KAMS Cultural Perspectives in Marketing Conference. Seoul, South Korea 12-15 Jul 2006

Rieple, A. and Gander, J. 2006. The value of clusters in the new product development process within three creative industry sectors: music, film and fashion. Strategic Management Society 26th Annual International Conference: Strategy and Governance in a World of Institutional Change. Vienna, Austria 29 Oct - 01 Nov 2006

Matthewman, L.J. 2006. Relationships in the workplace: a study of the antecedents, processes and outcomes of sexual and romantic relationships at work. 53rd British Psychological Society Social Psychology Section Annual Conference. Birmingham, UK 06-08 Sep 2006

Mai, L.W. and Ness, M.R. 2006. A structural equation model of customer satisfaction and future purchase of mail-order speciality food. International Journal of Business Science and Applied Management. 1 (1), pp. 1-13.

Lee, Yang-im and Trim, P.R.J. 2006. Retail marketing strategy: the role of marketing intelligence, relationship marketing and trust. Marketing Intelligence & Planning. 24 (7), pp. 730-745. https://doi.org/10.1108/02634500610711888

Lee, Yang-im and Trim, P.R.J. 2006. Placing customer service strategy in the context of a vertical marketing system. Strategic Change. 15 (7-8), pp. 331-339. https://doi.org/10.1002/jsc.774

Lee, Yang-im and Trim, P.R.J. 2006. Building mutually oriented partnership arrangements in the retailing sector: the key to marketing success. Academy of marketing conference: marketing excellence. Holiday Inn Express, Regent’s Park, London 4th to 6th July 2006

Konstantoulaki, K. 2006. The role of involvement and perceived differentiation in consideration set formation and descriptive properties, in memory-based and stimuli-based consumer decision-making. 35th European Marketing Academy Doctoral Colloquium. Athens, Greece

Helm, C. 2006. Case study: The British Broadcasting Corporation in the twenty-first century. European Case Clearing House.

Helm, C. 2006. Case study: Pret a Manger: passionate about food. in: Jobber, D. and Fahey, J. (ed.) Foundations of marketing McGraw Hill Education.

Ekwulugo, F. 2006. Entrepreneurship and SMEs in London (UK): evaluating the role of black Africans in this emergent sector. Journal of Management Development. 25 (1), pp. 65-78. https://doi.org/10.1108/02621710610637972

Dotsika, F. and Patrick, K. 2006. Towards the new generation of web knowledge. VINE: the journal of information and knowledge management systems. 36 (4), pp. 406-422. https://doi.org/10.1108/03055720610716665

Dotsika, F. and Patrick, K. 2006. Building knowledge management systems: a proposal for a reconsideration of the development process. in: KMAC 2006 Proceedings of the Knowledge Management Aston Conference,17 -18 July 2006 Birmingham OR Society.

Giaglis, G.M., Hlupic, V., de Vreede, G.J. and Verbraeck, A. 2005. Synchronous design of business processes and information systems using dynamic process modelling. Business Process Management Journal. 11 (5), pp. 488-500. https://doi.org/10.1108/14637150510619849

McGrath, G. 2005. Tour Guides as Interpreters of Archaeological Sites: Heritage Tourism in Cusco, Peru. PhD thesis University of Surrey Business School

Cole, S. 2005. Community education. in: Airey, D. and Tribe, J. (ed.) An International Handbook of Tourism Education Taylor & Francis. pp. 395-410

Cole, S. 2005. Action ethnography: using participant observation. in: Ritchie, B. W., Burns, P. and Palmer, C. (ed.) Tourism research methods: integrating theory with practice Wallingford CABI Publishing. pp. 63-72

Cole, S. 2005. Action Anthropology: Methodological Innovations in Tourism Research. Tourism Recreation Research. 30 (2), pp. 65-72. https://doi.org/10.1080/02508281.2005.11081474

Cole, S. 2005. Community Tourism Education: case study from Ngadha, Flores, Indonesia. in: Airey, D. and Tribe, J. (ed.) An International Handbook of Tourism Education Oxford Elsevier. pp. 395-410

Cui, C., Cornwell, B., Mitchell, V., Schlegelmilch, B., Dzulkiflee, A. and Chan, Joseph 2005. A Cross-cultural study of the role of religion in consumers’ ethical positions. International Marketing Review. 22 (5), pp. 531-546. https://doi.org/10.1108/02651330510624372.

Cui, C., Michell, V., Schlegelmilch, B. and Cornwell, B. 2005. Measuring consumers’ ethical position in Austria, Britain, Brunei, Hong Kong, and USA. Journal of Business Ethics. 62 (1), pp. 57-71. https://doi.org/10.1007/s10551-005-8501-7

Andriopoulos, C. and Gotsi, M. 2005. The virtues of “Blue-Sky” projects: How Lunar Design taps into the power of creative imagination. Creativity and Innovation Management. 14 (3), pp. 316-324. https://doi.org/10.1111/j.1467-8691.2005.00350.x

Rieple, A., Haberberg, A. and Gander, J. 2005. Hybrid organizations as a strategy for supporting new product development. Design Management Review. 16 (1), pp. 48-56.

Patrick, K., Cox, A. and Abdullah, R. 2005. Exploring the selection of technology for enabling communities. in: Coakes, E. and Clarke, S. (ed.) Encyclopedia of communities of practice in information and knowledge management Hershey, USA Idea Group Reference. pp. 166-176

Patrick, K. and Bradburn, A. 2005. Trust: an investigation of the diverse disciplines exploring trust, and the relationships types being explored. in: Remenyi, D. (ed.) Proceedings of the ICICKM 2005: International Conference on Intellectual Capital, Knowledge Management and Organisational Learning Reading, UK Academic Conferences and Publishing International. pp. 395-402

Nwankwo, S., Madichie, N.O. and Ekwulugo, F. 2005. Methodological issues in researching ethnic entrepreneurship: African entrepreneurship in London. International Journal of Entrepreneurship Education. 2 (4), pp. 483-500.

Mai, L.W. 2005. A comparative study between UK and US: the student satisfaction in higher education and its influential factors. Journal of Marketing Management. 21 (7-8), pp. 859-878.

Kwok, W.M., Mai, L.W. and El-Murad, J. 2005. E-Commerce as an alternative distribution technology: the readiness of Chinese consumers. 12th Biennial International Marketing Congress: Marketing in an Inter-connected World: Opportunities and Challenges. Muenster, Germany 06-09 Jul 2005

Hlupic, V. and de Vreede, G.J. 2005. Business process modelling using discrete-event simulation: current opportunities and future challenges. International Journal of Simulation and Process Modelling. 1 (1/2), pp. 72-81. https://doi.org/10.1504/IJSPM.2005.007115

Dotsika, F. and Patrick, K. 2005. Knowledge capture, sharing and maintenance in the semantic Web age: a framework proposal. in: Wenn, A. and Dhanda, K.K. (ed.) Proceedings of the 4th Annual ISOneWorld Conference and Convention: Enabling Executive Information Technology Competencies. March 30 - April 1, 2005, Las Vegas, NV, USA Washington, USA Information Institute.

Dotsika, F. and Patrick, K. 2005. From end-users to bots: the balancing act of web-based knowledge search and sharing. in: Remenyi, D. (ed.) Proceedings of the ICICKM 2005: International Conference on Intellectual Capital, Knowledge Management and Organisational Learning Reading, UK Academic Conferences and Publishing International. pp. 143-150

Dalton, K., Kennedy, E., Spear, B. and Matthewman, L.J. 2005. Changing patterns of HRM in the Romanian organisation: an exploratory study of management in Eastern Europe. Fifth International Conference on Knowledge, Culture and Change in Organisations. Rhodes, Greece 19-22 Jul 2005

Dalton, K., Kennedy, E., Matthewman, L.J. and Spear, B. 2005. Changing patterns of HRM in the Romanian organisation: a study in management in Eastern Europe. International Journal of Knowledge, Culture and Change Management. 5 (8), pp. 61-72.

Bradburn, A. and Patrick, K. 2005. Knowledge management, learning and trust in e-business operations. in: Proceedings of the 27th International Information Technology Interfaces Conference. June 20-23, 2005, Cavtat/Dubrovnik, Croatia Zagreb, Croatia SRCE. pp. 441-446

McGrath, G. 2004. Including the Outsiders: The Contribution of Guides to Integrated Heritage Tourism Management in Cusco, Southern Peru. Current Issues in Tourism. 7 (4-5), pp. 426-432. https://doi.org/10.1080/13683500408667996

Cui, C., Lewis, B. and X. Dong 2004. Employee and customer perceptions of service quality – match or mismatch? A study of Chinese retail banking. Journal of Asia Pacific Marketing. 3 (1), pp. 24-42.