Management and Marketing

Morales, J. and Ruiz-Alba, J. 2019. New Perspective on Customer Orientation of Service Employees: A Conceptual Framework. Service Industries Journal. 39 (13-14), pp. 966-982. https://doi.org/10.1080/02642069.2018.1455830

Hill, A., Askanius, A. and Kondo, K. 2019. Live Reality Television: care structures within the production and reception of talent shows. Critical Studies in Television: The International Journal of Television Studies. 14 (1), pp. 7-21. https://doi.org/10.1177/1749602018774458

Ruiz-Alba, J., Soares A, Rodríguez-Molina, M and Frias, D 2019. Servitization strategies from customers’ perspective: the moderating role of co-creation. Journal of Business and Industrial Marketing. 34 (3), pp. 628-642. https://doi.org/10.1108/JBIM-02-2017-0028

Ruiz-Alba, J. 2018. Financial crisis in UK from a business ethics persspective. Video case study. Málaga https://doi.org/https://riuma.uma.es/xmlui/handle/10630/16428

Rospigliosi, A. 2018. Editorial - Why do I care about interactive learning environments? Interactive Learning Environments. 26 (1), pp. 1-2. https://doi.org/10.1080/10494820.2018.1410761

Dilek Fidler, S. 2018. Social Determinants of International Student Mobility. The Migration Conference 2018. Lisbon, Portugal 26 - 28 Jun 2018

Dilek Fidler, S. 2018. International Student Mobility: Social Determinants of International Student Mobility: PhD students from Turkey in (2016), Turkish Migration 2016 Selected Papers. London: Transnational Press London. . in: Eroglu, D., Cohen, J.H. and Sirkeci, I. (ed.) Turkish Migration 2016 Selected Papers Transnational Press London.

Nazarian, A. 2018. Trust and balanced culture: their effect on leadership style and organisational citizenship behaviour. Academy of World Business, Marketing & Management Development Conference (AWBMMD). Greece, Athens 17 - 20 Jul 2018 AWBMMD.

Elezi, E. and Bamber, C. 2018. Knowledge Management in UK Higher Education Institutions: What Type of Outcomes Do Higher Education Partnerships Attain? STRATEGICA 2018 – Challenging the Status Quo in Management and Economics. Bucharest, Romania 11 - 12 Oct 2018 Faculty of Management (SNSPA).

Elezi, E. and Bamber, C. 2018. What Makes Knowledge Management Activities Work in Higher Education Partnerships? MakeLearn & TIIM International Conference 201. Naples, Italy 16 - 18 May 2018 ToKnowPress.

Elezi, E. and Bamber, C. 2018. Understanding the Role of Knowledge Management in Higher Education Partnerships through Experts. 19th European Conference on Knowledge Management (ECKM 2018). Padua, Italy 06 - 07 Sep 2018

Flanda, W. 2018. The management of continuing professional development in General Further Education Colleges when intentionally aiming to improve Ofsted inspection from an ‘inadequate’ or ‘requires improvement’ grading to ‘good’. Prof Doc Thesis University of Chester Business school

Mekonnen, A. and Larner, L. 2018. ‘Exclusivity dared’, Impact of digital marketing on luxury fashion brands. in: Ozuem, W. and Azemi, Y. (ed.) Digital Marketing Strategies for Fashion and Luxury Brands IGI Global. pp. 165-177

Elezi, E. and Bamber, C. 2018. A Guiding Conceptual Framework for Individualised Knowledge Management Model Building. Management Dynamics in the Knowledge Economy. 6 (3), pp. 343-369. https://doi.org/10.25019/MDKE/6.3.01

Elezi, E. and Bamber, C. 2018. Identifying the Components Required Supporting the Application of Effective Knowledge Management Activities in Higher Education Partnerships. International Journal of Management, Knowledge and Learning. 7 (1), pp. 77-91.

Deara, A., Deara, M., Bamber, C. and Elezi, E. 2018. A comparative analysis of lean implementations in NHS England hospitals. International Journal of Lean Enterprise Research. 2 (3), pp. 218-239. https://doi.org/10.1504/IJLER.2018.093615

Elezi, E. and Bamber, C. 2018. Knowledge management factors affecting educational partnerships within the British HE/FE sector. International Journal of Knowledge Management Studies. 9 (3), pp. 243-259. https://doi.org/10.1504/ijkms.2018.094213

Elezi, E. and Bamber, C. 2018. Empirical Analysis of Knowledge Exchange in Higher Education Partnerships: Using Knowledge Elicitation Methods and Techniques. Management Dynamics in the Knowledge Economy. 6 (4), pp. 609-625. https://doi.org/10.25019/MDKE/6.4.07

Omebere-Iyari, D. 2018. The Effect of Optimal Discounting on Bundle Preference In Gift-giving Context. British Academy of Management Conference 2018 (BAM 2018). UWE Bristol 04 - 06 Sep 2018

Ikramullah, A. 2018. Sportivate: A Case Study of Sports Policy Implementation and Impact on the Sustainability of Community Physical Activity Programmes. The International Journal of Sport and Society. 9 (3), pp. 1-20. https://doi.org/10.18848/2152-7857/cgp/v09i03/1-20

Licsandru, T.C. and Cui, C. 2018. Subjective social inclusion: A conceptual critique for socially inclusive marketing. Journal of Business Research. 82, pp. 330-339. https://doi.org/10.1016/j.jbusres.2017.08.036

Cui, C., Mrad, M. and Hogg, M. 2018. Brand addiction: Exploring the concept and its definition through an experiential lens. Journal of Business Research. 87 (February), pp. 118-127. https://doi.org/10.1016/j.jbusres.2018.02.028

Mwangi, V. Cocker, H. and Piacentini, M. G., 2018. Social representations, legitimacy and market change. Consumer Culture Theory Conference. University of Southern Denmark, Odense 28 Jun 2018 - 01 Jul 2020

Mwangi, V. 2018. The framing of moral dilemmas in the marketplace: The case of inequality in the illicit alcohol market in Kenya. Lancaster University Faculty of Arts and Social Sciences July 2018 Intellectual Party. Lancaster University Jul 2018 Lancaster University FASS.

Mwangi, V., Piacentini, M.G. and Cocker, H. 2018. Social representations and social conflict in the marketplace: The “war” against illicit alcohol in Kenya. 2018 AMA Winter Academic Conference. New Orleans, LA 23 - 25 Feb 2018 AMA.

Rizomyliotis, I., Konstantoulaki, K. and Kostopoulos, G. 2018. Reassessing the effect of Colour on Attitude and Behavioural Intentions in Promotional Activities: The Moderating Role of Mood and Involvement. Australasian Marketing Journal. 26 (3), pp. 204-215. https://doi.org/10.1016/j.ausmj.2018.04.002

Burchiellaro, O. 2018. Powerful writing. ephemera: theory & politics in organizations. 18 (4), pp. 881-900.

Baghdasaryan, L. 2018. Reproduction of Gender Ideology in Russian Consumer Culture: the Iconography of the ‘Russian Mother’. PhD thesis University of Westminster Westminster Business School https://doi.org/10.34737/qq4w0

Konstantoulaki, K., Yigitbas, A., Giovanis, A. and Rizomyliotis, I. 2018. Understanding Consumers’ Attitudes and Behavioural Intentions towards Corporate Social Responsibility in the Airline Industry. 7th International Conference on Strategic Innovative Marketing and Tourism (ICSIMAT) 2018. Athens, Greece 17 - 20 Oct 2018 Springer. https://doi.org/10.1007/978-3-030-12453-3

González-Porras, J.L., Ruiz-Alba, J. and Guzmán-Parra, V. 2018. Customer orientation of service employees in family businesses in the hotel sector. Revista de Estudios Empresariales. Segunda época. 2, pp. 73-85. https://doi.org/10.17561/ree.v2018n2.4

Zinkstein, K.I. 2018. Telling Stories: the Link Between Organisational Identity, Culture and Employee Advocacy. PhD thesis University of Westminster Westminster Business School https://doi.org/10.34737/q9xy8

Granados, M. and Rosli, A. 2018. Widening the focus on informal entrepreneurship through the lens of intersectionality. 78th Annual Meeting of the Academy of Management. Chicago, Illinois 10 - 14 Aug 2018 https://doi.org/10.5465/AMBPP.2018.14805abstract

Mai, L.W., Efe, Alp and Morah, E.M.I. 2018. Where Old Meets the New at beyond the Glass: An analysis of the effect of internet and social media on consumers’ purchase intentions for luxury wine brands. ICCMI 2018. Athens, Greece 27 - 29 Jun 2018

Cuvero, M., Evans, R.D., Granados, M. and Pilkington, A. 2018. A Knowledge Spillover-based Approach to New Product Conceptualization. IEEE Technology and Engineering Management Conference. Chicago, USA 28 Jun - 01 Jul 2018 IEEE . https://doi.org/10.1109/TEMSCON.2018.8488426

Haj Youssef M.S. and Christodoulou, I. 2018. Exploring cultural heterogeneity: The effect of intra-cultural variation on executives’ latitude of actions in 18 countries. International Journal of Cross Cultural Management. 18 (2), p. 241–263. https://doi.org/10.1177/1470595818790611

Screiber, D. and Rieple, A. 2018. Uncovering the influences on decision making in the popular music industry; intuition, networks and the desire for symbolic capital. Creative Industries Journal. 11 (3), pp. 245-262. https://doi.org/10.1080/17510694.2018.1490146

González Porras J.L., Ruiz-Alba, J., Guzmán, V. and Rodrñiguez-Molina, M.A. 2018. The influence of digital capabilities on customer orientation of service employees (COSE) and its consequences on customer satisfaction and e-WOM within Family Businesses. 11th MBAcademy International Conference on Management Businesses Organisation and Innovation (IMBAC2018) “Digitalization: The Internationalization of Innovation, Entrepreneurship, and Sustainability”. Barcelona 16 - 17 Aug 2018

Matthewman, L.J., Jodhan-Gall, D., Nowlan, J., O'Sullivan, N. and Patel, Z. 2018. Primed, prepped and primped: Reflections on enhancing student wellbeing in tertiary education. Psychology Teaching Review. 24 (1), pp. 67-77 9.

Ennis, C., Barnett, N., De Cesare, S., Lander, R. and Pilkington, A. 2018. A Conceptual Framework for Servitization in Industry 4.0: Distilling Directions for Future Research. The Advance Services Group Spring Servitization Conference 2018. Copenhagen Business School 14 - 16 May 2018 Aston University and Higher Education Academy.

Lee, Yang-im 2018. How Customer Service Experience Deters Customer Switching Behaviour and Results in Brand Loyalty in a Collectivist, Developing Market. 2018 Global Marketing Conference. Hotel New Otani Tokyo, Tokyo, Japan 26 - 29 Jul 2018