Management and Marketing

CollegeWestminster Business School
HeadDr Richard Berry
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Hope for the best, prepare for the worst: barriers to service innovation

Journal article

Velayati, R., Shabani Nejad, I. and Nazarian, A. 2020. Hope for the best, prepare for the worst: barriers to service innovation. Qualitative Market Research: An International Journal. 23 (4), pp. 843-863. https://doi.org/10.1108/QMR-05-2020-0062

Co-Creating Brand Image and Reputation through higher Education Internal-Stakeholder's Social Network

Journal article

Foroudi, P., Nazarian, A., Ziyadin, S., Kitchen, P., Hafeez, K., Priporas, C. and Pantano, E. 2020. Co-Creating Brand Image and Reputation through higher Education Internal-Stakeholder's Social Network. Journal of Business Research. 114, pp. 42-59. https://doi.org/10.1016/j.jbusres.2020.03.035

Leaders or Organisations? A comparison study of factors affecting organisational citizenship behaviour in independent hotels

Journal article

Nazarian, A., Atkinson, P., Foroudi, P. and Edirisinghe, D. 2020. Leaders or Organisations? A comparison study of factors affecting organisational citizenship behaviour in independent hotels. International Journal of Contemporary Hospitality Management. 32 (6), pp. 2055-2074. https://doi.org/10.1108/IJCHM-05-2019-0463

Establishing psychological relationship between customers and retailers: a study of the small to medium scale clothing retail industry

Journal article

Edirisinghe, D., Nazarian, A., Foroudi, P. and Lindridge, A. 2020. Establishing psychological relationship between customers and retailers: a study of the small to medium scale clothing retail industry. Qualitative Market Research: An International Journal. 23 (3), pp. 471-501. https://doi.org/10.1108/QMR-12-2017-0167

Local Incentive Structures and the Constitution of Community-Based Enterprises in the Forest

Journal article

Pinheiro, S., Granados, M. and Assunçãoc, M. 2020. Local Incentive Structures and the Constitution of Community-Based Enterprises in the Forest. World Development Perspectives. 20 100243. https://doi.org/10.1016/j.wdp.2020.100243

The nexus of internal market orientation and international HR management

Journal article

Kazakov, S. and Ruiz-Alba, J. Forthcoming. The nexus of internal market orientation and international HR management. European Journal of International Management. Advanced online publication. https://doi.org/10.1504/EJIM.2021.10037605

Social innovation drivers in social enterprises: systematic review

Journal article

Joao-Roland, I. and Granados, M. 2020. Social innovation drivers in social enterprises: systematic review. Journal of Small Business and Enterprise Development. 27 (5), pp. 775-795. https://doi.org/10.1108/jsbed-12-2019-0396

'To trust or not to trust': The impact of social media influencers on the reputation of corporate brands in crisis

Journal article

Singh, J, Crisafulli, B, Quamina, L. and Xue, M 2020. 'To trust or not to trust': The impact of social media influencers on the reputation of corporate brands in crisis . Journal of Business Research. 119, pp. 464-480. https://doi.org/10.1016/j.jbusres.2020.03.039

The role of causation, effectuation and bricolage in new service development processes

PhD thesis

Lassila, S. 2020. The role of causation, effectuation and bricolage in new service development processes. PhD thesis University of Westminster Management and Marketing https://doi.org/10.34737/qyz5x

UK tourism arrivals and departures: seasonality, persistence and time trends

Journal article

Gil-Alana, Luis A., Ruiz-Alba, J. and Ayestarán, R. 2020. UK tourism arrivals and departures: seasonality, persistence and time trends. Applied Economics. 52 (46), pp. 5077-5087. https://doi.org/10.1080/00036846.2020.1752904

Sustainable business models: integrating employees, customers and technology

Edited issue

Ruiz-Alba, J. and Martín-Peña, M. 2020. Sustainable business models: integrating employees, customers and technology. Journal of Business and Industrial Marketing. 35 (3), pp. 385-389. https://doi.org/10.1108/JBIM-03-2020-419

Determinants of consumers’ intentions to share knowledge and intentions to purchase on s-commerce sites: incorporating attitudes toward persuasion attempts into a social exchange model

Journal article

Kwon, K., Mai, L.W. and Peng, N. 2020. Determinants of consumers’ intentions to share knowledge and intentions to purchase on s-commerce sites: incorporating attitudes toward persuasion attempts into a social exchange model. Eurasian Business Review. 10, pp. 157-183. https://doi.org/10.1007/s40821-019-00146-5

Gamification and online consumer decisions: Is the game over?

Journal article

Tobón, S., Ruiz-Alba, J. and Garcia de Madariaga, J. 2020. Gamification and online consumer decisions: Is the game over? Decision Support Systems. 128, p. 113167 113167. https://doi.org/10.1016/j.dss.2019.113167

Strategic Alliances and Firm Performance in Startups with a Social Mission

Journal article

Cacciolatti, L., Rosli, A., Ruiz-Alba, J. and Chang, J. 2020. Strategic Alliances and Firm Performance in Startups with a Social Mission. Journal of Business Research. 106, pp. 106-117. https://doi.org/10.1016/j.jbusres.2019.08.047

The role of brand equity and crisis type on corporate brand alliances in crises

Journal article

Singh, J., Crisafulli, B., Quamina, L. and Kottasz, R. 2020. The role of brand equity and crisis type on corporate brand alliances in crises. European Management Review. 17 (4), pp. 821-834. https://doi.org/10.1111/emre.12362

"Fitting in" vs "standing out": How Social Enterprises Engage with Stakeholders to Legitimise their Hybrid Position

Journal article

Granados, M. and Rosli, A. 2020. "Fitting in" vs "standing out": How Social Enterprises Engage with Stakeholders to Legitimise their Hybrid Position. Journal of Social Entrepreneurship. 11 (2), pp. 155-176. https://doi.org/10.1080/19420676.2019.1604405

A gaming simulation approach to understanding blue ocean strategy development as a transition from traditional competitive strategy

Journal article

Christodoulou, I. and Langley, P. 2020. A gaming simulation approach to understanding blue ocean strategy development as a transition from traditional competitive strategy. Journal of Strategic Marketing. 28 (8), pp. 727-752. https://doi.org/10.1080/0965254X.2019.1597916

The Spiral Economy: a Socially Progressive Circular Economy Model?

Book chapter

Ashby, A., Callegaro, A.M., Adeyeye, K. and Granados, M.L. 2020. The Spiral Economy: a Socially Progressive Circular Economy Model? in: Yakovleva, N., Frei, R. and Murthy, S.R. (ed.) Sustainable Development Goals and Sustainable Supply Chains in the Post-global Economy London Springer. pp. 67-94

‘Corporate image at stake’: The impact of crises and response strategies on consumer perceptions of corporate brand alliances

Journal article

Singh, J., Crisafulli, Benedetta and Quamina, L. 2020. ‘Corporate image at stake’: The impact of crises and response strategies on consumer perceptions of corporate brand alliances. Journal of Business Research. 117, pp. 839-849. https://doi.org/10.1016/j.jbusres.2019.01.014

How intensity of cause-related marketing guilt appeals influences consumers: The roles of company motive and consumer identification with the brand

Journal article

Singh, J., Crisafulli, B. and Quamina, L. 2020. How intensity of cause-related marketing guilt appeals influences consumers: The roles of company motive and consumer identification with the brand. Journal of Advertising Research. 60 (2), pp. 148-162. https://doi.org/10.2501/JAR-2018-049

Applying FCM to Predict the Behaviour of Loyal Customers in the Mobile Telecommunications Industry

Journal article

Rizomyliotis, I., Poulis, A., Giovanis, A., Konstantoulaki, K. and Kostopoulos, I. 2020. Applying FCM to Predict the Behaviour of Loyal Customers in the Mobile Telecommunications Industry. Journal of Strategic Marketing. 28 (1), pp. 1-15. https://doi.org/10.1080/0965254X.2018.1479720

Competitiveness and managerial discretion: an empirical investigation at the national-level

Journal article

Christodoulou, I., Haj Youssef, M. and Hussein, H. 2019. Competitiveness and managerial discretion: an empirical investigation at the national-level. Competitiveness Review. 29 (2), pp. 181-203. https://doi.org/10.1108/CR-01-2017-0011

Finding the way out of the netnography maze–basic steps of conducting netnography: The tale of new researchers in the field

Conference paper

Xharavina, N. and Kapoulas, A. 2019. Finding the way out of the netnography maze–basic steps of conducting netnography: The tale of new researchers in the field. Vrontis, D., Weber, Y. and Tsoukatos, E. (ed.) The 12th Annual Conference of the EuroMed Academy of Business. Thessaloniki, Greece 18 - 20 Sep 2019 EuroMed Press.

Avoidance of conflicts and trade‐offs: A challenge for the policy integration of the United Nations Sustainable Development Goals

Journal article

Wong, R. and van der Heijden, J. 2019. Avoidance of conflicts and trade‐offs: A challenge for the policy integration of the United Nations Sustainable Development Goals. Sustainable Development. 27 (5), pp. 838-845. https://doi.org/10.1002/sd.1944

What makes a good coordinator for implementing the Sustainable Development Goals?

Journal article

Wong, R. 2019. What makes a good coordinator for implementing the Sustainable Development Goals? Journal of Cleaner Production. 238 117928. https://doi.org/10.1016/j.jclepro.2019.117928

Balancing Institutions for Implementing the Sustainable Development Goals Through ‘Network Within Hierarchy’

Journal article

Wong, R. 2019. Balancing Institutions for Implementing the Sustainable Development Goals Through ‘Network Within Hierarchy’. Sustainability. 11 (16) 4498. https://doi.org/10.3390/su11164498

The role of HEI brands as key drivers for students and recruiters' choices in a competitive marketplace.

Conference paper

Mafalda Nogueira and Noite, M. 2019. The role of HEI brands as key drivers for students and recruiters' choices in a competitive marketplace. 11th Annual International Conference on Education and New Learning Technologies. Palma de Mallorca, Spain 01 - 03 Jul 2019 IATED Digital Library. https://doi.org/10.21125/edulearn.2019.1597

A Graduate’s Guide to Finding Employment. 2nd edition

Book

Rospigliosi, A., Greener, S. and Bourner, T. 2019. A Graduate’s Guide to Finding Employment. 2nd edition. Book Boon.

Researcher development in universities: Origins and historical context

Journal article

Rospigliosi, A. and Bourner, T. 2019. Researcher development in universities: Origins and historical context. London Review of Education. 17 (2), pp. 206-222. https://doi.org/10.18546/lre.17.2.08

The Digital Marketing Power of Transmedia

Book chapter

Francis, S., Rospigliosi, A. and Samuel, B. 2019. The Digital Marketing Power of Transmedia. in: Transmedia Earth Conference pp. 235-256

Learning about learning: how demonstrating a willingness and ability to learn may be key

Journal article

Rospigliosi, A. 2019. Learning about learning: how demonstrating a willingness and ability to learn may be key. Interactive Learning Environments. 26 (8), pp. 989-990. https://doi.org/10.1080/10494820.2018.1527534

The role of social media as a learning environment in the fully functioning university: preparing for Generation Z

Journal article

Rospigliosi, A. 2019. The role of social media as a learning environment in the fully functioning university: preparing for Generation Z. Interactive Learning Environments. 27 (4), pp. 429-431. https://doi.org/10.1080/10494820.2019.1601849

Origins of the ethos of action learning

Journal article

Bourner, T. and Rospigliosi, A. 2019. Origins of the ethos of action learning. Action Learning: Research and Practice. 16 (3), pp. 238-253. https://doi.org/10.1080/14767333.2019.1619516

Exploring knowledge creation and absorption in higher education partnerships

Conference paper

Elezi, E. 2019. Exploring knowledge creation and absorption in higher education partnerships. Tome, E., Cesario, F. and Soares, R.R. (ed.) 20th European Conference on Knowledge Management (ECKM 2019). Lisbon, Portugal 05 - 06 Sep 2019 Curran Associates. https://doi.org/10.34190/km.19.154

Calorie Attentiveness; Price Framing, Self-Regulation and Bundle Choice

Conference item

Omebere-Iyari, D., Panagiotis Sarantopoulos and Hongwei He 2019. Calorie Attentiveness; Price Framing, Self-Regulation and Bundle Choice. 41st Annual ISMS Marketing Science Conference. Rome, Italy 20 - 22 Jun 2019

Unpacking Empowerment in ICT4D Research

Book chapter

Pandey, P. and Zheng, Y. 2019. Unpacking Empowerment in ICT4D Research. in: Nielsen, P. and Honest Christopher, K. (ed.) Information and Communication Technologies for Development. Strengthening Southern-Driven Cooperation as a Catalyst for ICT4D Springer.

No sustainability for tourism without gender equality

Journal article

Alarcón, D. M. and Cole, S. 2019. No sustainability for tourism without gender equality. Journal of Sustainable Tourism . 27 (7), pp. 903-919. https://doi.org/10.1080/09669582.2019.1588283

Ethnic marketing to the global millennial consumers: Challenges and opportunities

Journal article

Licsandru, T.C. and Cui, C. 2019. Ethnic marketing to the global millennial consumers: Challenges and opportunities. Journal of Business Research. 103, pp. 261-274. https://doi.org/10.1016/j.jbusres.2019.01.052

The effect of Fashions e-Blogs on Women’s Intention to Use

Book chapter

Foroudi, P., Nazarian, A. and Aziz, U. 2019. The effect of Fashions e-Blogs on Women’s Intention to Use. in: Rana, N.P., Slade, E.L., Sahu, G.P., Kizgin, H., Singh, , N., Gutierrez, A. and Dwivedi, Y.K. (ed.) Digital and Social Media Marketing Springer.

Whispering experience: configuring the Symmetrical and Asymmetrical Paths to Travellers’ Satisfaction and Passion

Book chapter

Forudi, P., Marvi, R. and Nazarian, A. 2019. Whispering experience: configuring the Symmetrical and Asymmetrical Paths to Travellers’ Satisfaction and Passion. in: Forudi, P., Mauri, C. and Melewar, T.C. (ed.) Place Branding: Connecting Tourist Experiences to Places Oxon Routledge.


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